Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Wildz: [solved] Wildz outrageously unaccommodating? Too few warnings?

Topic created on 06th Jul. 2020 | Page: 1 of 1 | Answers: 9 | Views: 1,583
Lx445

[solved] Wildz outrageously unaccommodating? Too few warnings?

6th Jul. 2020, at 08:01 pm CEST#1
0 Likes

Nobody has liked this post so far
Good evening folks,

something happened to me today that I would not have thought possible.
I had a balance of 75 € and wanted to play roulette. Before that I used won free spins. I won about 0.7 € bonus balance. So far so good.

I play Roulette, put all the money on one field and win 151,4 €.
I was startled when I saw that all the money, because of the 0.7 € at the beginning is suddenly bonus money. When playing, there was no hint, nor warning that this will happen.

I wrote to support, but I got in response that this is not changeable and is just so according to the bonus conditions.

Then I wanted to see how much I would have to wager in order to be able to withdraw it at some point (if it went well)
I saw the bonus credit, which I have previously won. That was about €0.7 once and a very small cent amount (under 10 cents).
I pressed the fields expire because I thought it didn't matter anyway since it was only €0.7

Suddenly the TOTAL 151.4 € disappeared. Without notice, without warning.
So the total money was dependent on the bonus balance won before, which was minimal?

I received 0815 answers from Wildz support and the case was processed completely unkulant.

I know that it is also my fault that one could have read the bonus conditions etc etc..
However, without clear indications or warnings to let all the money virtually disappear is but more than cheeky. I have virtually lost my deposited money, with which I have made a win, for nothing

Has there jmd similar experiences, or tips, whether one could make against it still something?
Thanks

This post has been translated automatically

Lucas001
Amateur

[solved] Wildz outrageously unaccommodating? Too few warnings?

6th Jul. 2020, at 08:33 pm CEST#2
0 Likes

Nobody has liked this post so far
I have only one Tip:

You don't play with bonus when you want to cash out. This goes well in 1 out of 9 cases here. Unfortunately you can see every day...

Better luck next time and then hopefully you can enjoy it with the tip.

This post has been translated automatically

Begbie
Elite

[solved] Wildz outrageously unaccommodating? Too few warnings?

6th Jul. 2020, at 08:44 pm CEST#3
0 Likes

Nobody has liked this post so far
Lx445 wrote on 07/06/2020 at 20:01: Good evening folks,

something happened to me today that I didn't think was possible.
I had a balance of 75 € and wanted to play roulette. Before that I used won free spins. I won about 0.7 € bonus credit. So far so good.

I play Roulette, put all the money on one field and win 151,4 €.
I was startled when I saw that all the money, because of the 0.7 € at the beginning is suddenly bonus money. When playing, there was no hint, nor warning that this will happen.

I wrote to support, but I got in response that this is not changeable and is just so according to the bonus conditions.

Thereupon I wanted to see how much I have to wager to be able to withdraw it at some point (if it would go well)
I saw the bonus credit, which I have previously won. That was about €0.7 once and a very small cent amount (under 10 cents).
I pressed the fields expire because I thought it didn't matter anyway since it was only €0.7

Suddenly the TOTAL 151.4 € disappeared. Without notice, without warning.
So the total money was dependent on the bonus balance won before, which was minimal?

From the Wildz support I received 0815 answers and the case was processed completely unkulant.

I know that it is also my fault that one could have read the bonus conditions etc etc..
However, without clear indications or warnings to let all the money virtually disappear is but more than cheeky. I have virtually lost my deposited money, with which I have made a win, for nothing

Has there jmd similar experiences, or tips, whether one could make against it still something?
Thanks

Begbie

This post has been translated automatically

Stromberg
Legend

[solved] Wildz outrageously unaccommodating? Too few warnings?

6th Jul. 2020, at 10:01 pm CEST#4
0 Likes

Nobody has liked this post so far
Lx445 wrote on 07/06/2020 at 20:01: Good evening folks,

something happened to me today that I didn't think was possible.
I had a balance of 75 € and wanted to play roulette. Before that I used won free spins. I won about 0.7 € bonus credit. So far so good.

I play Roulette, put all the money on one field and win 151,4 €.
I was startled when I saw that all the money, because of the 0.7 € at the beginning is suddenly bonus money. When playing, there was no hint, nor warning that this will happen.

I wrote to support, but I got in response that this is not changeable and is just so according to the bonus conditions.

Then I wanted to see how much I would have to wager in order to be able to withdraw it at some point (if it went well)
I saw the bonus credit, which I have previously won. That was about €0.7 once and a very small cent amount (under 10 cents).
I pressed the fields expire because I thought it didn't matter anyway since it was only €0.7

Suddenly the TOTAL 151.4 € disappeared. Without notice, without warning.
So the total money was dependent on the bonus balance won before, which was minimal?

From the Wildz support I received 0815 answers and the case was processed completely unkulant.

I know that it is also my fault that one could have read the bonus conditions etc etc..
However, without clear indications or warnings to let all the money virtually disappear is but more than cheeky. I have virtually lost my deposited money, with which I have made a win, for nothing

Has there jmd similar experiences, or tips, whether one could make against it still something?
Thanks

Actually, one wishes for such a case a demand so in the kind: "Do you really want to cancel the bonus? You lose xy €."
Have some casinos also...
Since but still not much you can do if you are not accommodating shows...

This post has been translated automatically

Lx445

[solved] Wildz outrageously unaccommodating? Too few warnings?

6th Jul. 2020, at 10:24 pm CEST#5
0 Likes

Nobody has liked this post so far
Thanks for the more or less good comments

Tried another support person earlier after having no success with 2 others.
He gave me back the bonus credit.

Too bad, however, that there are serious differences in the "goodwill" of the employees. Seems to be dependent on luck.

This post has been translated automatically

Lx445

[solved] Wildz outrageously unaccommodating? Too few warnings?

6th Jul. 2020, at 10:40 pm CEST#6
0 Likes

Nobody has liked this post so far
Can be closed.

Had to convert only about 20 € (probably from the 0.7 € bonus) and now have "real money" on it again and no bonus credit

This post has been translated automatically

Falko
Icon

[solved] Wildz outrageously unaccommodating? Too few warnings?

7th Jul. 2020, at 12:35 am CEST#7
0 Likes

Nobody has liked this post so far
Lx445 wrote on 07/06/2020 at 22:40: Can be closed.

Had to convert only about 20 € (probably from the 0.7 € bonus) and now have "real money" on it again and no bonus credit.

I just read that you have played Roulette and put all the money on a game the 75 euros + 70 cents bonus ? But that's pretty brave and very risky all gone or doubled in seconds. Since you put it all on one color and luckily it came so it has become 151.40 euros. Well ok the chance with the strategy to win something is much higher, but if just the wrong color would have come then you would have had only a tiny moment gaming experience. Do you do this often?

This post has been translated automatically

gamble1
Icon

[solved] Wildz outrageously unaccommodating? Too few warnings?

7th Jul. 2020, at 12:43 am CEST#8
1 Like

Liked this post: Anonym
Lx445 wrote on 07/06/2020 at 20:01: Good evening folks,

something happened to me today that I didn't think was possible.
I had a balance of 75 € and wanted to play roulette. Before that I used won free spins. I won about 0.7 € bonus credit. So far so good.

I play Roulette, put all the money on one field and win 151,4 €.
I was startled when I saw that all the money, because of the 0.7 € at the beginning is suddenly bonus money. When playing, there was no hint or warning that this will happen.

I wrote to support, but I got in response that this is not changeable and is just so according to the bonus conditions.

Thereupon I wanted to see how much I have to wager to be able to withdraw it at some point (if it would go well)
I saw the bonus credit, which I have previously won. That was about €0.7 once and a very small cent amount (under 10 cents).
I pressed the fields expire because I thought it didn't matter anyway since it was only €0.7

Suddenly the TOTAL 151.4 € disappeared. Without notice, without warning.
So the total money was dependent on the bonus balance won before, which was minimal?

From the Wildz support I received 0815 answers and the case was processed completely unkulant.

I know that it is also my fault that one could have read the bonus conditions etc etc..
However, without clear indications or warnings to let all the money virtually disappear is but more than cheeky. I have virtually lost my deposited money, with which I have made a win, for nothing

Has there jmd similar experiences, or tips, whether one could make against it still something?
Thanks

So your story can be so happened but at the latest when you have deleted the Bonus money you should have noticed that there is still before the click on ok "You cancel amount XYZ "

The amount that is lost is always displayed in real time in this box

And you have seen this box because you have clicked in this also Ok

So as sorry as I am that your money is gone you were warned and you confirmed it

This post has been translated automatically

x****Y

[solved] Wildz outrageously unaccommodating? Too few warnings?

7th Jul. 2020, at 02:01 am CEST#9
0 Likes

Nobody has liked this post so far
gamble1 wrote on 07.07.2020 at 00:43 clock
So your story can be so happened but at the latest when you deleted the Bonus money you should have noticed that there is still before the click on ok says "You cancel amount XYZ "

The amount that is lost is always displayed in real time in this box

And this box you have seen because you have also clicked in this Ok

So as sorry as I am that your money is gone you were warned and you confirmed it

He already got it back...

This post has been translated automatically

Caro
Expert

[solved] Wildz outrageously unaccommodating? Too few warnings?

7th Jul. 2020, at 08:51 am CEST#10
0 Likes

Nobody has liked this post so far
At the request of the TE, I will close the thread. Apparently, his bonus balance was credited back to him.

This thread was closed

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 07:47 am CET

Offline Casinos
0
Casino Games
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately