[solved] Payout disappeared since 30.07

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Anonym

Topic Creator

Former Member

11th Aug. 2020, at 03:42 pm CEST#1

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I am registered with a few casino portals, but I have never experienced anything like WildZ. Signed up there, deposited, account verified and started playing. In the end there were 12,000 euros in my account. I registered this on 30.07. for payout. The payout was processed on the same day. But no money arrived. I asked several times and was always told to wait. On 06.08. was investigated. They said Inpay still needs documents. Verified again. Then they said everything was completed, money should be there on 10.08. at the latest. Again nothing there, no one wants to investigate, support always tells something else. Now they said, the money is already out on 30.07., what now. Now I have to request account statements from my bank to prove that no money has been received. Screenshots etc. are not enough and the bank normally only issues a statement every month. All very strange there. Today withdrawal at other casino eingeeicht and money was still there today. At Wildz nothing works. I hope I still get my payout sometime... but after everyone tells something different, always new documents are required it would surprise me if it still worked

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Top Member

genrix

Forum posts: 673 Member since: 14.04.2020

[solved] Payout disappeared since 30.07

11th Aug. 2020, at 03:49 pm CEST#2

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Liked this post: Anonym

So apart from the somewhat lengthy Verification process, I can only speak well of Wildz...

I think your problem will be cleared up soon, Wildz is 100% reputable

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gamble1

Forum moderatorverified

Forum posts: 6.440 Member since: 21.04.2019

[solved] Payout disappeared since 30.07

11th Aug. 2020, at 07:33 pm CEST#3

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Hello Micha1978

Try the best with the bank statements even if it means effort that you could actually save yourself there will be no other way to prove that you have not received your money

There may be technical problems from time to time that are not even the fault of the casino and you will get your money Aufjedenfall but submit first of all the statements to first prove that no money is there

If the whole thing should lead to nothing which I highly doubt feel free to contact me with a private message or someone from the GJ team eg Caro then we can look for contact with the casino

But do not make yourself crazy at Wildz you get your money

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Anonym

Former Member

[solved] Payout disappeared since 30.07

12th Aug. 2020, at 08:55 am CEST#4

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It could even be that your bank has frozen the incoming payment. Would not be the first time that something like this happens

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Anonym

Topic Creator

Former Member

[solved] Payout disappeared since 30.07

12th Aug. 2020, at 11:03 am CEST#5

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Inquiry at the bank revealed that nothing has been received or frozen to date. Account statement was sent to WildZ. Now came the message from support that the account statements were forwarded to Inpay and the payment is instructed, which was actually already on 30.07. and last week the case...
Wait again and write as soon as something has happened

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Amateur

Kuno_Korken

Forum posts: 108 Member since: 17.01.2018

[solved] Payout disappeared since 30.07

12th Aug. 2020, at 12:36 pm CEST#6

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Getting (upset) about "chargeable account statements" when it comes to a sum of 12.000€...

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Anonym

Former Member

[solved] Payout disappeared since 30.07

12th Aug. 2020, at 12:47 pm CEST#7

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Micha1978 wrote on 12.08.2020 at 11:03 am: Inquiry at the bank revealed that nothing has been received or frozen to date. Account statement was sent to WildZ. Now came the message from support that the account statements were forwarded to Inpay and the payout is instructed, which was actually already the case on 30.07. and last week...
Wait again and write as soon as something has happened.

Basically, I would always recommend you to pay out larger sums in several amounts.

So you avoid on the one hand queries from the bank (especially from 10,000 €) and on the other hand smaller withdrawals are usually processed faster by the casino.
Therefore, it is better to withdraw 5 x 2000 € or so.
And if something goes wrong with any payout, you at least still have the other payments......

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Anonym

Topic Creator

Former Member

[solved] Payout disappeared since 30.07

12th Aug. 2020, at 05:38 pm CEST#8

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Kuno_Korken wrote on 12.08.2020 at 12:36 pm: Getting (upset) about "chargeable account statements" when it's about a sum of 12.000€...

First know the whole context before writing meaningless comments. Or do you know how much was deposited

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Anonym

Topic Creator

Former Member

[solved] Payout disappeared since 30.07

12th Aug. 2020, at 05:39 pm CEST#9

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Problem finally solved after long back and forth.

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gamble1

Forum moderatorverified

Forum posts: 6.440 Member since: 21.04.2019

[solved] Payout disappeared since 30.07

12th Aug. 2020, at 10:43 pm CEST#10

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Too bad already gone again

@TE if you should read this again

Congratulations

This post has been translated automatically

Wildz: [solved] Payout disappeared since 30.07

[solved] Payout disappeared since 30.07

[solved] Payout disappeared since 30.07

[solved] Payout disappeared since 30.07

[solved] Payout disappeared since 30.07

[solved] Payout disappeared since 30.07

[solved] Payout disappeared since 30.07

[solved] Payout disappeared since 30.07

[solved] Payout disappeared since 30.07

[solved] Payout disappeared since 30.07

[solved] Payout disappeared since 30.07

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