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Wildz: Payout problem wildz

Topic created on 09th Mar. 2021 | Page: 1 of 1 | Answers: 7 | Views: 2,038
Stoff_L

Payout problem wildz

9th Mar. 2021, at 05:50 pm CET#1
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Hello all . I turn to you with hope someone can help me further .
Short explanation. I am since January with Wildz. Have lost so far about 1500 euros. I have made deposits with Neteller and bank account
Now it is so that I have won times. It is about 4100 euros. I wanted to pay it out. Have also already 600 euros paid out to my neteller account. There were no problems. Was done in 6 hours. I now wanted to withdraw the remaining amount.
Cancellation I have there. I write the customer support of Wildz is already very questionable I find. I have explained to him the problem he said I can pay it only on bank. I explained to him that I want to pay out but neteller further. He says to me financial department would like that but not so. I understand only station. My account is completely verified. ID, bank card and even neteller screenshot of the account. Which is already very questionable everything. The question I what can I do now? It went before without problems and suddenly I win and there are problems? I say honestly I just want my money on my neteller account and then wildz has one customer less. The support is like a computer. Does not even really look at what I write
What are my options? There is no support phone nor will he forward me to financial department ? Should I inform neteller ? I am really speechless. I have read about many problems before I started online casino. Again and again many problems. I just want the money and close the account . Please for help

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Hidaruma
Top Member

Payout problem wildz

9th Mar. 2021, at 06:16 pm CET#2
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First of all Gz to the win,

especially since this is the result of a Deposit you made via bank account and/or Paysafe, you can only withdraw via bank transfer.

If your last deposit was made via Neteller, there would be no obstacle to a payout to this account.

It's a bit stupid, but you will get the money in any case.

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Stoff_L

Payout problem wildz

9th Mar. 2021, at 06:20 pm CET#3
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So you want to tell me if I now make a Deposit with Neteller and play around a bit that I can only withdraw via neteller? Do not understand the sense. Since I have also made deposits with neteller . and since withdrawals on neteller have already run . Do not quite understand ?

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Hidaruma
Top Member

Payout problem wildz

9th Mar. 2021, at 06:24 pm CET#4
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Stoff_L wrote on 09.03.2021 at 18:20 clock: So you want to tell me if I now make a Deposit with Neteller and play around a bit that I can only pay out by neteller ? Do not understand the sense. Since I have also made deposits with neteller . and since withdrawals on neteller have already run . Do not quite understand ?

It is quite simple. If your last deposit method is Neteller, you can also pay out normally. If you have deposited by bank/PSC, only the bank transfer.


These are just their rules. You do not have to like, but can not be changed. But since they pay, I would first of all not care where.

Had the problem too and pay since then only via Skrill. Problem solved.

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gamble1
Icon

Payout problem wildz

9th Mar. 2021, at 06:24 pm CET#5
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Stoff_L wrote on 09.03.2021 at 18:20 clock: So you want to tell me if I now make a Deposit with Neteller and play around a bit that I can only pay out by neteller ? Do not understand the sense. Since I have also made deposits with neteller . and since withdrawals on neteller have already run . Do not quite understand ?

Some casinos it is enough if you pay out once with it and other casinos want strictly that you always have to pay out with the last means with which you have deposited and the win has achieved

This has with the fight against money laundering zutun and is completely normal in every casino

This is with Wildz, sunmaker, Videoslots etc...... with all simple

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Stoff_L

Payout problem wildz

9th Mar. 2021, at 06:45 pm CET#6
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Oki I understand somewhere also. But need the money actually really on my Neteller account. Have there firmly planned with it. So if I now Deposit with neteller . And play a little further dan I can pay out there again have I understood correctly? I'm really sorry for the circumstances

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evopower140
Expert

Payout problem wildz

9th Mar. 2021, at 06:58 pm CET#7
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If you're lucky yes if you're unlucky it can be that you have to convert the amount after the last Deposit once to pay out over Net is doff at rotz but they do so at Videoslots or Mrvegas it would not matter have to verify only once with deposit and money is out

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Stoff_L

Payout problem wildz

9th Mar. 2021, at 07:08 pm CET#8
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Oki thanks for the replies and help to all .

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