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Wildz: Payout is rejected

Topic created on 09th Sep. 2024 | Page: 1 of 1 | Answers: 6 | Views: 525
Kapusta

Payout is rejected

9th Sep. 2024, at 08:05 am CEST#1
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Hello everyone,

My payout has been rejected due to a non-German IBAN.

I deposited with Paysafecard and wanted to withdraw to a paysafecard account that is also verified with Wildz. However, this was rejected because apparently a German IBAN is required.
However, I could not find anything about this in Wildz's terms and conditions.

Can anyone help me with this?
It is about 1000€.

This post has been translated automatically

gamble1
Icon

Payout is rejected

9th Sep. 2024, at 08:31 am CEST#2
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Hey Kapusta Welcome to the forum

Have you already talked to the support about it? Of course, because of the DE license, they may not be allowed to pay out to another account with a foreign IBAN

If nothing comes up through the support you could ask Julian from the GJ team according to my information the Provider is listed here so if a contact person is available you could ask them but I think the support should be able to answer this simple question for you

This post has been translated automatically

roccoammo11
Expert

Payout is rejected

9th Sep. 2024, at 08:35 am CEST#3
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Kapusta wrote on 09.09.2024 at 08:05: Hello everyone,

My payout is rejected due to a non-German IBAN.

I deposited with Paysafecard and wanted to pay out to a paysafecard account, which is also verified with Wildz. However, this was rejected because apparently a German IBAN is required.
However, I could not find anything about this in Wildz's terms and conditions.

Can anyone help me with this?
It is about 1000€.

GUTS. Yes, of course you need a German IBAN. There are certainly other payment methods available, but many casinos want at least the first payout to go to a bank account & even if not, a German account must be verified. This is certainly due to the laws, there is no way around it. If you live in Germany and are registered, then you are also entitled to a bank account. Do you receive your salary in an account abroad? What are the reasons for not having a German bank account?

This post has been translated automatically

Julian
Elite

Payout is rejected

9th Sep. 2024, at 09:19 am CEST#4
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Kapusta wrote on 09.09.2024 at 08:05: Hello everyone,

My payout is rejected due to a non-German IBAN.

I deposited with Paysafecard and wanted to pay out to a paysafecard account, which is also verified with Wildz. However, this was rejected because apparently a German IBAN is required.
However, I could not find anything about this in Wildz's terms and conditions.

Can anyone help me with this?
It's about 1000€.

Good morning Kapusta

To be honest, I don't have a helpful answer off the top of my head.
I can offer to ask the Provider for you to see if they can find an uncomplicated solution.
I'll get in touch with you briefly via Communicator

This post has been translated automatically

Kapusta

Payout is rejected

9th Sep. 2024, at 09:36 am CEST#5
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GUTS everyone, thanks for the quick answers.

I did verify a German account there, but I no longer have it.

Paypal is also rejected as I deposited with paysafe.

A casino must also comply with the EU SEPA regulation, or am I wrong?
According to this, they should accept a European IBAN.

This post has been translated automatically

Donnie
Expert

Payout is rejected

9th Sep. 2024, at 09:39 am CEST#6
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Are you not allowed to pay out to your Paysafecard account? With Skrill/Neteller they also pay out to the wallet

This post has been translated automatically

btssultan
Experienced

Payout is rejected

10th Sep. 2024, at 03:56 pm CEST#7
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I don't really understand the problem, actually the method used to Deposit is the method used to withdraw, as is the case with most providers.

You can easily request your payout via Paysafe and then transfer it to a bank account or e.g. Skrill for a 5% fee.

There is certainly EU law with the bank account and you may be able to invoke a breach of competition law in terms of EU account and IBAN discrimination, but it is not the case that your payment will be rejected in principle, but only that your withdrawal will not be accepted because no deposit has been made with it.

Wildz itself also writes that it is recommended that you use the deposit method you have chosen to make your withdrawal, so it is up to Rootz (Wildz) whether they want to accept your withdrawal method.

This post has been translated automatically

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