Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Wildz: Locked at Wildz because of error in registration at Caxino

Topic created on 24th Jun. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,839
MaikBS
Hey,

I heard about Caxino a few days ago. I registered there directly, of course. But I made a mistake. The autofill function in my phone has entered the first name of my girlfriend. The rest fits. So I contacted support directly to see if I could change it somehow. The employee said only he has unlocked the Verification and I should please upload my documents. I have done. However, I should not pay in yet, but first warts until everything is done.
So far so good...
Today I get an email from Wildz with 100% Deposit bonus. Have directly 50 euros ejngezahlt and played. When I had 30 euros down I got an email from Wildz that I have to verify. So I uploaded my documents and additionally verified via trustly. For age and address. Now I want to continue playing. Account locked. In support they just said I should upload my documents and wait.

I find this a cheek. Clearly the fault lies with me. In the Caxino. Even if the two partners are... But since I have reported directly from me there to the support, you can see that it was not malicious and only an oversight. And in Wildz my identity is directly verified by trustly. I just want to play

This post has been translated automatically

gamble1
Icon
MaikBS wrote on 06/24/2020 at 18:33: Hey,

I heard about Caxino a few days ago. Registered there of course directly. In the process I made a mistake. The autofill function in my phone has entered the first name of my girlfriend. The rest fits. So I contacted support directly to see if I could change it somehow. The employee said only he has unlocked the Verification and I should please upload my documents. I have done. However, I should not pay in yet, but first warts until everything is done.
So far so good...
Today I get an email from Wildz with 100% Deposit bonus. Have directly 50 euros ejngezahlt and played. When I had 30 euros down I got an email from Wildz that I have to verify. So I uploaded my documents and additionally verified via trustly. For age and address. Now I want to continue playing. Account locked. In support they just said I should upload my documents and wait.

I find this a cheek. Clearly the fault lies with me. In the Caxino. Even if the two partners are... But since I have reported directly from me there to the support, you can see that it was not malicious and only an oversight. And in Wildz my identity is directly verified by trustly. I just want to play

You were told that you should wait why did you deposit ?

The offers are sent automatically by the system so I would rather have listened to the support staff

To the actual problem it should actually be able to change if you have reported the problem immediately and explained no worries

This post has been translated automatically

MaikBS
Well, I have not thought about it now with Wildz also not to Deposit, went the days before also always smoothly. But from mistakes you learn just

This post has been translated automatically

MaikBS
And still blocked. They'll probably drag this out until the deadline for my bonus has passed. I wonder what is taking so long. Especially since employees have already looked at it

This post has been translated automatically

Hot Topics4th Nov. 2024 at 07:25 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately