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Wildz: Locked at Wildz because of error in registration at Caxino

Topic created on 24th Jun. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,850
MaikBS

Locked at Wildz because of error in registration at Caxino

24th Jun. 2020, at 06:33 pm CEST#1
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Hey,

I heard about Caxino a few days ago. I registered there directly, of course. But I made a mistake. The autofill function in my phone has entered the first name of my girlfriend. The rest fits. So I contacted support directly to see if I could change it somehow. The employee said only he has unlocked the Verification and I should please upload my documents. I have done. However, I should not pay in yet, but first warts until everything is done.
So far so good...
Today I get an email from Wildz with 100% Deposit bonus. Have directly 50 euros ejngezahlt and played. When I had 30 euros down I got an email from Wildz that I have to verify. So I uploaded my documents and additionally verified via trustly. For age and address. Now I want to continue playing. Account locked. In support they just said I should upload my documents and wait.

I find this a cheek. Clearly the fault lies with me. In the Caxino. Even if the two partners are... But since I have reported directly from me there to the support, you can see that it was not malicious and only an oversight. And in Wildz my identity is directly verified by trustly. I just want to play

This post has been translated automatically

gamble1
Icon

Locked at Wildz because of error in registration at Caxino

24th Jun. 2020, at 06:46 pm CEST#2
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Nobody has liked this post so far
MaikBS wrote on 06/24/2020 at 18:33: Hey,

I heard about Caxino a few days ago. Registered there of course directly. In the process I made a mistake. The autofill function in my phone has entered the first name of my girlfriend. The rest fits. So I contacted support directly to see if I could change it somehow. The employee said only he has unlocked the Verification and I should please upload my documents. I have done. However, I should not pay in yet, but first warts until everything is done.
So far so good...
Today I get an email from Wildz with 100% Deposit bonus. Have directly 50 euros ejngezahlt and played. When I had 30 euros down I got an email from Wildz that I have to verify. So I uploaded my documents and additionally verified via trustly. For age and address. Now I want to continue playing. Account locked. In support they just said I should upload my documents and wait.

I find this a cheek. Clearly the fault lies with me. In the Caxino. Even if the two partners are... But since I have reported directly from me there to the support, you can see that it was not malicious and only an oversight. And in Wildz my identity is directly verified by trustly. I just want to play

You were told that you should wait why did you deposit ?

The offers are sent automatically by the system so I would rather have listened to the support staff

To the actual problem it should actually be able to change if you have reported the problem immediately and explained no worries

This post has been translated automatically

MaikBS

Locked at Wildz because of error in registration at Caxino

24th Jun. 2020, at 06:54 pm CEST#3
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Well, I have not thought about it now with Wildz also not to Deposit, went the days before also always smoothly. But from mistakes you learn just

This post has been translated automatically

MaikBS

Locked at Wildz because of error in registration at Caxino

26th Jun. 2020, at 01:02 am CEST#4
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And still blocked. They'll probably drag this out until the deadline for my bonus has passed. I wonder what is taking so long. Especially since employees have already looked at it

This post has been translated automatically

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