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Wetten.com: [solved] Wetten.com refuses to pay 400 € :(

Topic created on 22nd Apr. 2019 | Page: 1 of 2 | Answers: 14 | Views: 4,628
Davidschcku
Visitor

[solved] Wetten.com refuses to pay 400 € :(

22nd Apr. 2019, at 11:37 pm CEST#1
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Hello all,

hope you can help me.

The following case:

I registered yesterday, the 21.04.19 at Wetten.com. Deposited there 30 € and won after a long back and forth 400 €. Now I get an email from them with the following content:
_____________________________________________________________________________________________
Hello David,

i am writing to inform you that your withdrawal could not be approved.
The reason is that you used a VPN proxy connection to log into our website.

As this is against our T&Cs, I ask you to refrain from doing this in the future.

If you have any further questions, please do not hesitate to contact us via our Live Chat.

With kind regards
Ruud
Customer Service
_____________________________________________________________________________________________


Played with an Opera browser. Normal as always. I also followed the recommendations of Gamble Joe's Online Casinos, where Wetten.com is ranked 5th or so. So playing is no fun Do you have any idea what I can do? Before the info came today, I loaded another 30 € but didn't win anything. So in total 60 € on wetten.com. Can I at least ask for my deposits back?

Happy Easter and thanks for replying

Greetings

David

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Anonym

[solved] Wetten.com refuses to pay 400 € :(

22nd Apr. 2019, at 11:42 pm CEST#2
1 Like

Liked this post: Avatar von Davidschcku Davidschcku

The reason is that you are using a VPN proxy connection

Was a VPN connection used and if so, why?


As far as the refund of the Deposit is concerned, you are dependent on the goodwill of the casino/bookmaker, as you have demonstrably violated the ABG

Whether by mistake or on purpose is irrelevant.

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Davidschcku
Visitor

[solved] Wetten.com refuses to pay 400 € :(

22nd Apr. 2019, at 11:51 pm CEST#3
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No, this has never been used before. Is it possible to prove this?

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Anonym

[solved] Wetten.com refuses to pay 400 € :(

22nd Apr. 2019, at 11:54 pm CEST#4
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Liked this post: Avatar von Davidschcku Davidschcku
Davidschcku wrote on 04/22/2019 at 23:51: No, such a thing has never been used. Is there any way to prove something like that?

Well, the casino could prove by the IP whether you have used a VPN
You yourself can't prove anything later
Is it possible that one of your browsers has a plugin active that establishes a VPN connection?

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sippi
Expert

[solved] Wetten.com refuses to pay 400 € :(

22nd Apr. 2019, at 11:57 pm CEST#5
1 Like

Liked this post: Anonym
Doesn't Opera have VPN built in? Maybe it is activated automatically. Check the options.

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Insa24
Top Member

[solved] Wetten.com refuses to pay 400 € :(

23rd Apr. 2019, at 12:01 am CEST#6
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Liked this post: Avatar von Davidschcku Davidschcku
Yes, I think it is turned on automatically. You could mention that if you want to get your Deposit back. Or that you are currently on vacation and would have to use VPN

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Davidschcku
Visitor

[solved] Wetten.com refuses to pay 400 € :(

23rd Apr. 2019, at 12:09 am CEST#7
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Yes in the options there is VPN. Have just looked. But is off...
Could it be the WebRTC? Enabled: Use any suitable network interface. I will probably not see the money

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Dutch78
Expert

[solved] Wetten.com refuses to pay 400 € :(

23rd Apr. 2019, at 12:15 am CEST#8
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Liked this post: Avatar von Davidschcku Davidschcku
Press the Windows button, then type cmd.
Then, at the command prompt, type netsh winhttp show proxy.
Then post your result.

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sippi
Expert

[solved] Wetten.com refuses to pay 400 € :(

23rd Apr. 2019, at 12:15 am CEST#9
1 Like

Liked this post: Avatar von Davidschcku Davidschcku
I think that the VPN in Opera is still quite new. They also see that you have used the browser. I would also write to them that this is a new function and that this was probably activated automatically. Maybe you can still turn something and you get the payout yet.

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Davidschcku
Visitor

[solved] Wetten.com refuses to pay 400 € :(

23rd Apr. 2019, at 12:27 am CEST#10
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Dutch78 wrote on 04/23/2019 00:15: Hit the windows button, then type cmd.
Then, at the command prompt, type netsh winhttp show proxy.
Post then times your Ergebniss.

Microsoft Windows [Version 10.0.17763.437]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Peter>netsh winhttp show proxy

Current WinHTTP proxy settings:

DirectAccess (no proxy server).


C:\Users\Peter>

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