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West Casino: Westcasino payout takes forever

Topic created on 11th Jun. 2024 | Page: 1 of 1 | Answers: 5 | Views: 592
DonChaoz
Rookie

Westcasino payout takes forever

11th Jun. 2024, at 08:41 pm CEST#1
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Hello everyone.

I have to say, I'm really annoyed with WestCasino now. I will definitely block my account there if I ever receive my payout. I've been playing there for about 2 years now. At the end of last month I had a nice win, which I wanted to pay out directly. I was then asked for (renewed) Verification, even though I was already fully verified.
So, I went through the verification process, after which the finance team confirmed that everything was fine, fully verified and ready for payout.
On 28.5. and 30.5. then requested payout, but split into two payouts. This was canceled because westcasino only allows one withdrawal to one account.

So, after I was informed of this on June 3rd, I requested a new payout, this time the total amount to one account. Since then the payout has been "pending", support chat comes with statements like "it will take 5 days, finance team is on it". Yesterday I wrote to support again, as the 5 days had passed in the meantime, new excuses came again: "Finance team has so much to do and has to check the entire gameplay that led to the payout of the money". For your information, the game session lasted a maximum of 1-2 hours. So nothing that couldn't be checked within an hour at most (if this statement is actually true).

In the meantime, I really feel like I've been taken for a ride. Today is day 6, status of course still "pending". I've never really experienced anything like this in any casino before and I just think it's cheeky how the payout process is artificially prolonged here because they're probably hoping that the user will gamble the money away again.

Conclusion: As long as you Deposit well, good casino, but if you try to cash out, it's a dirty casino.

This post has been translated automatically

DonChaoz
Rookie

Westcasino payout takes forever

13th Jun. 2024, at 08:35 am CEST#2
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Sooo, today is day 8 of waiting for my payout.

This post has been translated automatically

DonChaoz
Rookie

Westcasino payout takes forever

13th Jun. 2024, at 07:10 pm CEST#3
1 Like

Liked this post: Avatar von garfield68 garfield68
You made it. Money arrived this evening.

This post has been translated automatically

garfield68
Elite

Westcasino payout takes forever

13th Jun. 2024, at 07:22 pm CEST#4
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be happy, i have already had to wait 2 weeks for a payout at this store.

This post has been translated automatically

DonChaoz
Rookie

Westcasino payout takes forever

13th Jun. 2024, at 08:54 pm CEST#5
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Nobody has liked this post so far
Abnormal... First payout, or has it been paid out before?

This post has been translated automatically

garfield68
Elite

Westcasino payout takes forever

13th Jun. 2024, at 11:18 pm CEST#6
0 Likes

Nobody has liked this post so far
i think it was my first payout there (and also my last), there are better casinos.

This post has been translated automatically

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