West Casino: [solved] Westcasino delays payout even though account is verified and payouts have already been made
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[solved] Westcasino delays payout even though account is verified and payouts...
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unfortunately I have exactly the same problem as already reported in the thread https://www.gamblejoe.com/forum/casinobeschwerden/westcasino/hilfe-west-zahlt-meinen-gewinn-nicht-aus-287857/ . Only that with me first the last payslip, then the last 3 and now the last 6!!! Wage statements were demanded. Of course, always nicely one after the other, so that I am waiting since 30.05.2022 for my payout and this was canceled each time on the part of WestCasino and I had to request this again. In addition, my account has been verified since September 2021 and at that time I have already received two payouts of 1000€ each and one of 200€ (See here)
Currently it's about a payout of 2000€. I have just described the facts to Caro via Communicator, but I would like to make this case public again. As it seems, the quality of the casino has deteriorated significantly.
Many greetings
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[solved] Westcasino delays payout even though account is verified and payouts...
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[solved] Westcasino delays payout even though account is verified and payouts...
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Dutch78
Greetings from WestCasino!
I am sorry to hear that you were unhappy with the Verification process.
Kindly note that the verification you were required to do is a legal requirement which all players in the casino must undergo at a specific point.
Once these are provided they are reviewed by the finance team in the shortest time possible, of which you are informed accordingly.
From what I see on your account you have provided all the required documents, they were all verified. Furthermore your withdrawal request was processed earlier today through the payment method chosen by you when you requested the withdrawal.
For any other information regarding this you can also contact our customer support team 24/7 via Live Chat.
All the best,
Eduard
Edit von Caro: Vorname wurde entfernt
[solved] Westcasino delays payout even though account is verified and payouts...
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@Caro thank you again very much
@Westcasino / Eduard, even if you have of course access to my personal data (aka first name), I would ask you nevertheless not to post this simply in such a way in a public forum, if I have renounced in my creation post consciously on it.
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[solved] Westcasino delays payout even though account is verified and payouts...
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Telsos
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