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West Casino: [solved] Westcasino delays payout even though account is verified and payouts have already been made

Topic created on 06th Jun. 2022 | Page: 1 of 1 | Answers: 4 | Views: 1,814
Telsos

[solved] Westcasino delays payout even though account is verified and payouts...

6th Jun. 2022, at 05:18 pm CEST#1
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Hello together,

unfortunately I have exactly the same problem as already reported in the thread https://www.gamblejoe.com/forum/casinobeschwerden/westcasino/hilfe-west-zahlt-meinen-gewinn-nicht-aus-287857/ . Only that with me first the last payslip, then the last 3 and now the last 6!!! Wage statements were demanded. Of course, always nicely one after the other, so that I am waiting since 30.05.2022 for my payout and this was canceled each time on the part of WestCasino and I had to request this again. In addition, my account has been verified since September 2021 and at that time I have already received two payouts of 1000€ each and one of 200€ (See here)


Currently it's about a payout of 2000€. I have just described the facts to Caro via Communicator, but I would like to make this case public again. As it seems, the quality of the casino has deteriorated significantly.

Many greetings

This post has been translated automatically

Anonym

[solved] Westcasino delays payout even though account is verified and payouts...

6th Jun. 2022, at 10:49 pm CEST#2
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Thanks for the Tip, I will not Deposit anything there in the future.

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WestCasino

[solved] Westcasino delays payout even though account is verified and payouts...

7th Jun. 2022, at 04:59 pm CEST#3
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Liked this post: Anonym, Avatar von Dutch78 Dutch78
Hello ****,

Greetings from WestCasino!


I am sorry to hear that you were unhappy with the Verification process.


Kindly note that the verification you were required to do is a legal requirement which all players in the casino must undergo at a specific point.


Once these are provided they are reviewed by the finance team in the shortest time possible, of which you are informed accordingly.


From what I see on your account you have provided all the required documents, they were all verified. Furthermore your withdrawal request was processed earlier today through the payment method chosen by you when you requested the withdrawal.


For any other information regarding this you can also contact our customer support team 24/7 via Live Chat.


All the best,
Eduard

Edit von Caro: Vorname wurde entfernt
Telsos

[solved] Westcasino delays payout even though account is verified and payouts...

8th Jun. 2022, at 12:58 pm CEST#4
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Thanks to Caro's help, it was super fast and the documents were suddenly recognized without sending any more documents. In addition, I received the money today on my bank account.

@Caro thank you again very much

@Westcasino / Eduard, even if you have of course access to my personal data (aka first name), I would ask you nevertheless not to post this simply in such a way in a public forum, if I have renounced in my creation post consciously on it.

This post has been translated automatically

Caro
Expert

[solved] Westcasino delays payout even though account is verified and payouts...

8th Jun. 2022, at 01:12 pm CEST#5
1 Like

Liked this post: Avatar von Telsos Telsos
Topic can be closed now that KrokoDoc has received his payout.

This topic was closed

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