Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

West Casino: [solved] Westcasino delays payout even though account is verified and payouts have already been made

Topic created on 06th Jun. 2022 | Page: 1 of 1 | Answers: 4 | Views: 1,762
Telsos
Hello together,

unfortunately I have exactly the same problem as already reported in the thread https://www.gamblejoe.com/forum/casinobeschwerden/westcasino/hilfe-west-zahlt-meinen-gewinn-nicht-aus-287857/ . Only that with me first the last payslip, then the last 3 and now the last 6!!! Wage statements were demanded. Of course, always nicely one after the other, so that I am waiting since 30.05.2022 for my payout and this was canceled each time on the part of WestCasino and I had to request this again. In addition, my account has been verified since September 2021 and at that time I have already received two payouts of 1000€ each and one of 200€ (See here)


Currently it's about a payout of 2000€. I have just described the facts to Caro via Communicator, but I would like to make this case public again. As it seems, the quality of the casino has deteriorated significantly.

Many greetings

This post has been translated automatically

Anonym
Thanks for the Tip, I will not Deposit anything there in the future.

This post has been translated automatically

WestCasino
Hello ****,

Greetings from WestCasino!


I am sorry to hear that you were unhappy with the Verification process.


Kindly note that the verification you were required to do is a legal requirement which all players in the casino must undergo at a specific point.


Once these are provided they are reviewed by the finance team in the shortest time possible, of which you are informed accordingly.


From what I see on your account you have provided all the required documents, they were all verified. Furthermore your withdrawal request was processed earlier today through the payment method chosen by you when you requested the withdrawal.


For any other information regarding this you can also contact our customer support team 24/7 via Live Chat.


All the best,
Eduard


Edit von Caro: Vorname wurde entfernt
Telsos
Thanks to Caro's help, it was super fast and the documents were suddenly recognized without sending any more documents. In addition, I received the money today on my bank account.

@Caro thank you again very much

@Westcasino / Eduard, even if you have of course access to my personal data (aka first name), I would ask you nevertheless not to post this simply in such a way in a public forum, if I have renounced in my creation post consciously on it.

This post has been translated automatically

Caro
Expert
Topic can be closed now that KrokoDoc has received his payout.

This topic was closed

This post has been translated automatically

Hot Topics2nd Nov. 2024 at 06:32 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately