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West Casino: Problems with cashing out at Westcasino

Topic created on 15th Aug. 2022 | Page: 1 of 2 | Answers: 10 | Views: 2,157
Deradium

Problems with cashing out at Westcasino

15th Aug. 2022, at 03:41 pm CEST#1
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Good day,

Since I have seen in older posts that you often help here quickly and easily, I wanted to ask if you can help me too

I try since 01.08. To request a payout. After a week, it was rejected. Asked at the chat this meant it is missing the verification. Since I had received no mail of the request I thought ok is yes no problem. Quickly done and sent over. Also again no confirmation mail or the like received

They have received the data but because they have added my 2nd first name in my account.

Today the payout was rejected again. So again inquired and the chat said I have to verify me... after my inquiries what was missing because I have the requested documents yes sent I got only the standard answer what everything is needed...

So I would be happy if you could possibly find out exactly what it is or what is missing...

Many thanks in advance.

Kind regards

Patrick

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Anonym

Problems with cashing out at Westcasino

15th Aug. 2022, at 04:01 pm CEST#2
1 Like

Liked this post: Avatar von Deradium Deradium
That sounds like a communication problem.

What documents are being requested?

As a rule, you need to have the following verified:
- Identity card, both front and back
- Proof of address, an official document not older than 3 months (bills, health insurance)
- Proof of your Deposit method // Bank transfer = current bank statement // Neteller/Skrill = screenshot of your account, the transactions should ideally be visible

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Caro
Expert

Problems with cashing out at Westcasino

15th Aug. 2022, at 04:05 pm CEST#3
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Just forwarded it to the manager as well

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Deradium

Problems with cashing out at Westcasino

15th Aug. 2022, at 04:13 pm CEST#4
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First of all, thank you for the quick responses.

These were exactly the documents they had requested and which I also sent over.

LG
Patrick

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Anonym

Problems with cashing out at Westcasino

15th Aug. 2022, at 04:48 pm CEST#5
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Liked this post: Avatar von Deradium Deradium
Deradium wrote on 08/15/2022 at 16:13: First of all, thank you for the quick responses.

Those were exactly the documents they requested and which I also sent over.

LG
Patrick

Maybe they were rejected, maybe because of the quality or the format?
Difficult to judge if there is no exact justification

Caro has forwarded your request, so this will certainly be clarified in a timely manner

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Caro
Expert

Problems with cashing out at Westcasino

16th Aug. 2022, at 09:26 am CEST#6
1 Like

Liked this post: Avatar von Deradium Deradium
Hey Deradium, I sent you a message via Communicator

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verflucht187
Amateur

Problems with cashing out at Westcasino

16th Aug. 2022, at 10:00 am CEST#7
1 Like

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Hello Deradium, I had this at Lapalingo had the livechat told me I should log in at my.paysafecard.com dan left on transactions dan you do desktop version and then you search the last Deposit in WestCasino right next to search is a printer pictured click on it and save it. Then upload to those I hope could help with it.

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Deradium

Problems with cashing out at Westcasino

19th Aug. 2022, at 08:42 pm CEST#8
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So just a little update. Today my payout was rejected again. However, caro had already found out on Monday that a document was missing. This I had then of course immediately submitted. In the chat I just asked again and they confirmed to me that my account is now verified. So the payout should probably work the next few days. Let's see

The problem here is simply the lack of communication. I have not received one email in 3 weeks. So none that I should verify myself. No mail that what is missing in the Verification and also none that I am now verified... because WestCasino should really work on it because otherwise the casino has made me fun

So long speech no sense I wait times what happens now

Lg

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garfield68
Elite

Problems with cashing out at Westcasino

20th Aug. 2022, at 07:33 pm CEST#9
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i say yes... they do pay out, only it takes a very long time for them. too long for me, that's why i don't pay anything in there anymore

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Deradium

Problems with cashing out at Westcasino

24th Aug. 2022, at 05:46 pm CEST#10
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As you know, time is relative... I have been waiting for 24 days. Today the payment was canceled again... Now they want proof of my income

You need to tell them the "source of funds" which is the activity, event, business, profession or occupation from which the funds used for a particular transaction are generated. Examples include: personal savings, pension releases, stock sales and dividends, real estate sales, gambling winnings, and so on

It wouldn't be a problem if I didn't write them several times that I don't receive mails from them (same mail address I write to them with and they receive them too)

Well let's see what comes in 5 days when they cancel it again and I can ask in chat, because I will not receive an email there either

Lg

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