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VoodooDreams: Voodoodreams refuses to pay out to minors. (Page 6)

Topic created on 08th Jul. 2020 | Page: 6 of 9 | Answers: 82 | Views: 14,927
n****o

Voodoodreams refuses to pay out to minors.

11th Jul. 2020, at 05:27 pm CEST#51
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Iseedeadpeople wrote on 11.07.2020 at 16:22: how long did you play there? what stakes? was there a win in the end? how is the balance now?
with which method was deposited? at once the 1000.- or in several steps?

Exact period I can not tell you unfortunately
10€+
No
0€ (or a few cents (can not look it up because account locked)
Instant transfer
2x 500€ deposits

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SuprVra
Visitor

Voodoodreams refuses to pay out to minors.

13th Jul. 2020, at 12:59 pm CEST#52
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Liked this post: Anonym
Hello @ nielsoderso,

We are very sorry to read that you had these issues with us. And we understand that this can be very frustrating, but as a socially responsible operator, we take the protection of minors from gaming related detriment very seriously. That's why we investigate all these cases very thoroughly.

We want to make sure that you enjoy the highest standards and that your gameplay is safe and fair. In such cases, we require sufficient documentation to conduct a full review. If this is not sufficient, we would not be able to consider a refund in such cases. I hope you understand that due to your own privacy concerns, we cannot go into more detail in a public forum. However, I am aware that our team has already contacted you several times.

If you disagree with our decision, you can refer the matter to the dispute resolution organization Pardee Consulta Ltd, as described in our Terms and Conditions. Pardee is a third party organization that provides independent adjudication in relation to betting and gaming disputes. Their services are free of charge to our players. Pardee can be reached at adr@pardee.eu. For more details about Pardee, please visit http://www.adrbypardee.eu.

While we understand that you were hoping for a different outcome, we thank you for your understanding and cooperation.

Best regards,
VoodooDreams

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n****o

Voodoodreams refuses to pay out to minors.

13th Jul. 2020, at 01:20 pm CEST#53
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Liked this post: Avatar von crystal_machmeth crystal_machmeth
Afternoon

You have received all the documents from me. Therefore, I do not understand your decision
You have received the following from me.

- Proof of payment
- Picture of passport
- Face ID (picture with me and my passport in my hand)
- Bank Statement
- Bank statement of the last 3 months (received on support request)
- Bank statement of the month April (received on request of the support)

You can see which account the money was transferred from when you make the deposit. This matches my Face ID and passport as well as the printed Bank Statement.

What other "documentation" do you need to be able to initiate a refund please?
Feel free to reply here in the thread or leave me a message via Communicator

I would be happy to hear from you.

lg
Niels B.

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Silence
Amateur

Voodoodreams refuses to pay out to minors.

13th Jul. 2020, at 03:25 pm CEST#54
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Remarkable, your way of writing and your thereby nevertheless quite adult seeming appearance .

Rarely, very very rarely, one reads young people write like you .

By the maturity that you put here via your written to the day, I dare to say that you have brains

You knew very well that you must not have anything to do with gambling under 18.
Through the anonymity of the Internet you tried it anyway. Stupid but also that this stupid verify has made you a Dash through the bill.

Don't get mad at me, but I could understand in such a case if funds are withheld.
If the age fraud had never been discovered and the win was paid out, he would have pocketed the money and would never have had the idea to pay the casino back the money he got through fraud.




However, the casino now times has a clear terms and conditions which states that funds deposited by minors will be refunded / paid back.

Thus, a casino, which no matter what fart insists on its terms and conditions, should adhere to the same @SuprVra

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Knochen
Elite

Voodoodreams refuses to pay out to minors.

13th Jul. 2020, at 03:31 pm CEST#55
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Liked this post: Avatar von s00pernanny s00pernanny

Silence wrote on 07/13/2020 at 15:25: Remarkable, your writing and your thereby nevertheless quite adult seeming appearance .

Rarely, very very rarely, one reads young people write like you .

By the maturity you put here via your written to the day, I dare to say that you have brains

You knew very well that you must not have anything to do with gambling under 18.
Through the anonymity of the Internet you tried it anyway. Stupid but also that this stupid verify has made you a Dash through the bill.

Don't get mad at me, however, I could understand in such a case if funds are withheld.
If the age fraud had never been discovered and the win was paid out, he would have pocketed the money and would never have had the idea to pay the casino back the money he got through fraud.




However, the casino now times has a clear terms and conditions which states that funds deposited by minors will be refunded / paid back.

Thus, a casino, which no matter what fart insists on its terms and conditions, should adhere to the same

You have also missed the point. No matter whether AGB say that and also no matter whether it would be otherwise a lesson: Of course, a minor MUST be paid back any stake! The casino would have to be in a reasonable system in the DUTY to prevent that a minor can even make a Deposit let alone play for money. In a reasonable system, in addition to an immediate refund of funds, an investigation into how such a thing could happen would have to occur. Security conditions would have to be further complicated. In addition, the legal guardians would have to be informed, and if necessary, the youth welfare office or even the judiciary.


Each of us knows that it is possible for any minor to create an account at a casino, deposit and play for money at any time. That is the real problem here. That a 17 year old learns his lesson is the responsibility of parents and the state, but certainly not that of a Maltese casino. They have no contact with a minor at all.

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Silence
Amateur

Voodoodreams refuses to pay out to minors.

13th Jul. 2020, at 03:38 pm CEST#56
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Liked this post: n****o
Bones wrote on 07/13/2020 at 3:31 pm

You also missed the point. No matter if T&C says so and also no matter if it would be a doctrine otherwise: Of course a minor MUST be paid back any wager! The casino would have to be in a reasonable system in the DUTY to prevent that a minor can even make a Deposit let alone play for money. In a reasonable system, in addition to an immediate refund of funds, an investigation into how such a thing could happen would have to occur. Security conditions would have to be further complicated. In addition, the legal guardians would have to be informed, and if necessary, the youth welfare office or even the judiciary.


Each of us knows that it is possible for any minor to create an account at a casino, deposit and play for money at any time. That is the real problem here. That a 17 year old learns his lesson is the responsibility of parents and the state, but certainly not that of a Maltese casino. They have no contact with a minor at all.

I definitely understood that point . Read my last sentence!

This is only about intentional fraud and my opinion that I COULD understand if such funds are withheld.

However, this would not be legal and the casino would violate its own terms and conditions.

Whereby here the irony is next level since grade casinos with each even the smallest violation on their terms and conditions pochen.

An absolute impudence, the money should not be transferred back!

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Julian
Elite

Voodoodreams refuses to pay out to minors.

13th Jul. 2020, at 04:32 pm CEST#57
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As already mentioned by the manager of VoodooDreams, she is not allowed to comment on this case in more detail publicly due to privacy reasons.

Roughly speaking, the check so far has revealed that there are indeed no clear documents from you that the casino can use to clearly confirm your identity.

Until you can fully verify yourself, we can unfortunately not offer you any support in this case.

SuprVra has also mentioned that you can contact the dispute resolution organization Pardee Consulta Ltd
In this case, the casino can then share all the documents and they will take over the situation afterwards.

This post has been translated automatically

n****o

Voodoodreams refuses to pay out to minors.

13th Jul. 2020, at 04:42 pm CEST#58
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Julian wrote on 07/13/2020 at 16:32: As already mentioned by the manager of VoodooDreams, she is not allowed to comment in more detail about this case publicly due to privacy reasons.

Roughly speaking, the check so far has shown that there are indeed no clear documents from you through which the casino can clearly confirm your identity.

Until you can fully verify yourself, we can unfortunately not offer you any support in this case.

SuprVra has also mentioned that you can contact the dispute resolution organization Pardee Consulta Ltd
In this case, the casino can then share all the documents and they will take over the situation afterwards.

Hello.

I have written above what I have provided and what has been requested
How far do they not want to verify me as a minor?

If it's about privacy, then the manager is welcome to contact me via Communicator (as written above).

Unfortunately, I do not know which documents I should provide !?! I could still send her my birth certificate or an affidavit on demand

lg
Niels

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Anonym

Voodoodreams refuses to pay out to minors.

13th Jul. 2020, at 04:58 pm CEST#59
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nielsoderso wrote on 07/13/2020 at 16:42
Hello.

I did write above what all I provided and what of it was requested
In what way do they not want to verify me as a minor there?

If it's about privacy, then the manager is welcome to contact me via Communicator (as written above).

Unfortunately, I do not know which documents I should provide !?! I could still send her my birth certificate or an affidavit on demand

lg
Niels.

Now you have already read some contributions here. What is the situation with you? Can you not turn to a guardian to clarify the matter? Of course, you would have to come out and admit what you did, but it would settle the matter once and for all

And if I can write a post here, then I can also go to the aforementioned arbitration board. With guardians at hand, it will certainly be easier. Although, unfortunately, they have also failed all along the line. But for having children and the subsequent upbringing, unfortunately, there is no driver's license

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RiverSong
Legend

Voodoodreams refuses to pay out to minors.

13th Jul. 2020, at 06:00 pm CEST#60
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nielsoderso wrote on 11/07/2020 at 17:27
10€+
No
0€ (or a few cents (can't look it up because account locked)
Sofortüberweisung
2x 500€ deposits

quite apart from the repayment agb, it had already written above --> for me it would be only about a personal conversation with a legal guardian to learn something from it. but maybe niels would like to learn nothing from it?

alone already the purposeful selection of the oc and like all its contributions here in such a way read --> was it soas of planned, so after the motto him can nothing happen with loss.
is it the knossi generation their mind, if they have any, completely turn off? my, 10€ + (100 turns) such a bullshit

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