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VoodooDreams: Voodoodreams refuses payout

Topic created on 17th May. 2019 | Page: 1 of 2 | Answers: 11 | Views: 3,978
PaScaLiTo
Top Member

Voodoodreams refuses payout

17th May. 2019, at 11:24 pm CEST#6
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Hi my Gamblefriends,

so there was yes on 16.05. for all 10 freespins at Inferno Star, I took advantage of this. After a few hours of gamble I had finally given 100€ in payout.
Then after some time I looked at how far the payout is

17/05/2019 Payout EUR100.00 Confirmed

16/05/2019 Payout EUR100.00 Rejected payout

Then I contacted the support and he said that my win will be withdrawn, because I have violated i-something in the refer a friend action.

But I can not recruit friends for a long time nor buy spells because I can no longer get 10000 points.

I have the win finally earned with the 10 freespins and not with the recruit friends action

I have now reported the case to the MGA. What do you think how will the whole thing end?

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PaScaLiTo
Top Member

Voodoodreams refuses payout

17th May. 2019, at 11:56 pm CEST#1
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And the cracker is, there are now 10 freespins at book of dead, so I have made 1.25 €. I asked the support if I have converted the 1.25 € then can also withdraw. His answer: Yes but minimum payout amount is 20€
I then wrote that I have won exactly the way the 100€ only just with the inferno freespins from this afternoon.

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Anonym

Voodoodreams refuses payout

18th May. 2019, at 09:55 am CEST#2
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What exactly did you violate and what do the T&Cs say about the violation?

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PaScaLiTo
Top Member

Voodoodreams refuses payout

18th May. 2019, at 10:48 am CEST#3
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So support in livechat meant that:


This means that you are no longer allowed to participate in our refer-a-friend program, and any points or winnings generated from this promotion will be voided and no withdrawals will be paid out.

We also would like to inform you that your withdrawal has been cancelled and will not be paid out.

And I definitely didn't use the refer a friend promotion because I didn't have enough points to buy a spell (freespins or similar)

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Anonym

Voodoodreams refuses payout

18th May. 2019, at 11:03 am CEST#4
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PaScaLiTo wrote on 05/18/2019 at 10:48 am: So support in livechat meant this:


This means that you are no longer allowed to participate in our refer-a-friend program, and any points or winnings generated from this promotion will be voided and no withdrawals will be paid out.

We also would like to inform you that your withdrawal has been cancelled and will not be paid out.

And I definitely didn't use the refer a friend promotion because I didn't have enough points to buy a spell (freespins or similar)

I don't play there and don't know how it works there with the Bonuses, but you were excluded from the bonuses ( why they exclude you no idea) would write off the money and close your account. There are enough other good casinos . LeoVegas or Mr Green I can recommend you.

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PaScaLiTo
Top Member

Voodoodreams refuses payout

18th May. 2019, at 11:41 am CEST#5
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BonanzaKing wrote on 05/18/2019 at 11:03 AM
I don't play there and don't know how it works there with the Bonuses but you were excluded from the bonuses ( why they exclude you no idea) would write off the money and close your account. There are enough other good casinos . LeoVegas or Mr Green I can recommend you.

Yes but what I do not understand is why I still got 10 free spins at Book of dead after the blocking so not from the friends recruit action the free spins there was namely for all players. This works as follows, you can refer friends for it you get spirit points that you can redeem for free spins but this action I can not use for a long time. And if I would be excluded for all actions I would not have afterwards still 10 free spins get this I can then also convert and pay out... I have asked extra...

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Josh-SuprNation

Voodoodreams refuses payout

20th May. 2019, at 09:56 am CEST#7
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Liked this post: Avatar von Matthias Matthias
Hello PaScaLiTo,

first of all, we would like to express our regret that there have been difficulties with an offer that was intended to increase customer satisfaction.

Unfortunately, based on the information you provided, we are unable to locate the case and it seems that there is a need for clarification, so we would like to ask you to PM us your email address that belongs to your VoodooDreams.com account. So that we can create this incident as soon as possible from the world.

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g****r

Voodoodreams refuses payout

23rd May. 2019, at 09:30 pm CEST#8
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Please also note that in order to validate your refer a friend winnings, your two latest referred persons also need to verify themselves by sending us ID and proof of address.

And what is this rule about paying out my wins from the refer a friend program? I have posted my affilate link on various forums and social media accounts how am I supposed to know who signed up through my link. Even if I get to know it what human would give me these documents?

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Julian
Elite

Voodoodreams refuses payout

23rd May. 2019, at 09:52 pm CEST#9
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gyildirir wrote on 05/23/2019 at 21:30

I posted my affilate link in different forums and social media accounts how should i know who signed up through my link.

I hope not in our forum >:(

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Dutch78
Expert

Voodoodreams refuses payout

23rd May. 2019, at 10:02 pm CEST#10
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gyildirir wrote on 05/23/2019 at 21:30: Please also note that in order to validate your refer a friend winnings, your two latest referred persons also need to verify themselves by sending us ID and proof of address.

And what is this rule about paying out my wins from the refer a friend program? I have posted my affilate link on various forums and social media accounts how am I supposed to know who signed up through my link. Even if I get to know it what human would give me these documents?

That's why you should recruit friends and not people you don't know

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