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VoodooDreams: Voodoodreams cancels 1400€ payout because with joint account ! Is this permissible? How do I proceed further?

Topic created on 20th Dec. 2020 | Page: 1 of 2 | Answers: 10 | Views: 3,932
Natalka77

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

20th Dec. 2020, at 05:51 am CET#1
15 Likes

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Hello,

i played at VoodooDreams a few times and finally won 1400 euros.

My win has now been deleted because I played with our joint account.

Is this allowed, I never had problems with it until now.

It is a real joint account in 2 names and each can use independently, not just a power of attorney.

About info and help I would be very grateful!

love greetings

Nicole

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Anonym

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

20th Dec. 2020, at 03:18 pm CET#2
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As far as I know, joint accounts are always prohibited. This is really stupid, because you violate the terms and conditions and VoodooDreams has the right to remove the wins 😔
I can then only advise you in the future to avoid joint accounts. If necessary, open a Skrill/Neteller/muchbetter, Deposit there and then use that in the casino.

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genrix
Top Member

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

20th Dec. 2020, at 03:35 pm CET#3
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That's annoying. They refuse you the payout, although they know that? Does not speak for the casino...

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g****a

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

20th Dec. 2020, at 07:29 pm CET#5
1 Like

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Don't you have a way to go into your bank account in your name? Then it looks like
that only you are the owner. With me it works, and I also have a joint account.

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Natalka77

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

21st Dec. 2020, at 06:44 pm CET#6
1 Like

Liked this post: b****r
Thanks for your answers, I have already played at 2,3 other casinos and never had a problem.
Then I guess I can forget about the win.

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Butterbrezel
Elite

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

21st Dec. 2020, at 08:26 pm CET#7
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DaseR92
Amateur

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

21st Dec. 2020, at 08:38 pm CET#8
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Did not look at the terms and conditions of Wunderino now, but here is the excerpt from Voodoodreams.


4.7. You acknowledge that you shall only use debit or credit cards and other financial instruments that are valid and lawfully belong to you solely. The use of financial instruments whose ownership is shared with other individuals, is not tolerated and will result in voiding of winnings.

As much as I would like you to, I think the situation is very clear here.

As others have recommended, it is best to deposit/pay via an e-wallet in the future

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Butterbrezel
Elite

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

21st Dec. 2020, at 08:41 pm CET#9
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DaseR92 wrote on 21.12.2020 at 20:38: Did not look at the terms and conditions of Wunderino now, but here times the excerpt from Voodoodreams.



As much as I would wish it to you, but believe the situation is very clear here.

As others have recommended, it's best to deposit/pay via an e-wallet in the future.

Awesome. But Deposit let the users. This is bordering on fraud again...

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Kleinkariert
Expert

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

22nd Dec. 2020, at 02:49 am CET#10
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Vodoodreams is already very well known for a hard enforcement of these rules, one small mistake and they immediately block the payout and proudly announce that you have done something forbidden.

There is nothing you can do except get your Deposit back. I recommend you to block yourself there and on all pages of the operator, I have also done (but had no difficulties to withdraw there, but with every high amount to re-verify or new documents became too stupid for me at some point). Especially when it then suddenly the processing time increases exponentially with the amount of the payout.

I would ask myself if they would not have to refund all deposits if a game is prohibited. I would definitely contact the arbitration board in your place.

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Anonym

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

22nd Dec. 2020, at 06:47 am CET#11
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The question is whether you were verified before, or if the account "blew up" only when you wanted to pay out.
Despite everything. I also said goodbye to the group
In the only spin-off, Duelz, that was usable, the duels annoyed me and you can't turn them off.

Even if it costs time. I would still try everything to find a goodwill solution if necessary. Depending on the facts of the Verification

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