Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

VoodooDreams: Voodoodreams cancels 1400€ payout because with joint account ! Is this permissible? How do I proceed further?

Topic created on 20th Dec. 2020 | Page: 1 of 2 | Answers: 10 | Views: 4,122
Natalka77
Visitor

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

20th Dec. 2020, at 05:51 am CET#1
15 Likes

Liked this post: Anonym, Anonym, b****r, b****r, D****r, D****5, F****k, F****F, J****l, m****T, M****t, p****w, S****m, s****8, W****o
Hello,

i played at VoodooDreams a few times and finally won 1400 euros.

My win has now been deleted because I played with our joint account.

Is this allowed, I never had problems with it until now.

It is a real joint account in 2 names and each can use independently, not just a power of attorney.

About info and help I would be very grateful!

love greetings

Nicole

This post has been translated automatically

Anonym

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

20th Dec. 2020, at 03:18 pm CET#2
0 Likes

Nobody has liked this post so far
As far as I know, joint accounts are always prohibited. This is really stupid, because you violate the terms and conditions and VoodooDreams has the right to remove the wins 😔
I can then only advise you in the future to avoid joint accounts. If necessary, open a Skrill/Neteller/muchbetter, Deposit there and then use that in the casino.

This post has been translated automatically

genrix
Top Member

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

20th Dec. 2020, at 03:35 pm CET#3
0 Likes

Nobody has liked this post so far
That's annoying. They refuse you the payout, although they know that? Does not speak for the casino...

This post has been translated automatically

g****a

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

20th Dec. 2020, at 07:29 pm CET#5
1 Like

Liked this post: M****9
Don't you have a way to go into your bank account in your name? Then it looks like
that only you are the owner. With me it works, and I also have a joint account.

This post has been translated automatically

Natalka77
Visitor

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

21st Dec. 2020, at 06:44 pm CET#6
1 Like

Liked this post: b****r
Thanks for your answers, I have already played at 2,3 other casinos and never had a problem.
Then I guess I can forget about the win.

This post has been translated automatically

Butterbrezel
Elite

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

21st Dec. 2020, at 08:26 pm CET#7
0 Likes

Nobody has liked this post so far
DaseR92
Amateur

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

21st Dec. 2020, at 08:38 pm CET#8
0 Likes

Nobody has liked this post so far
Did not look at the terms and conditions of Wunderino now, but here is the excerpt from Voodoodreams.


4.7. You acknowledge that you shall only use debit or credit cards and other financial instruments that are valid and lawfully belong to you solely. The use of financial instruments whose ownership is shared with other individuals, is not tolerated and will result in voiding of winnings.

As much as I would like you to, I think the situation is very clear here.

As others have recommended, it is best to deposit/pay via an e-wallet in the future

This post has been translated automatically

Butterbrezel
Elite

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

21st Dec. 2020, at 08:41 pm CET#9
3 Likes

Liked this post: Anonym, F****k, M****9
DaseR92 wrote on 21.12.2020 at 20:38: Did not look at the terms and conditions of Wunderino now, but here times the excerpt from Voodoodreams.



As much as I would wish it to you, but believe the situation is very clear here.

As others have recommended, it's best to deposit/pay via an e-wallet in the future.

Awesome. But Deposit let the users. This is bordering on fraud again...

This post has been translated automatically

Kleinkariert
Expert

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

22nd Dec. 2020, at 02:49 am CET#10
6 Likes

Liked this post: B****a, b****r, F****k, Avatar von jonesPV jonesPV, M****9, S****m
Vodoodreams is already very well known for a hard enforcement of these rules, one small mistake and they immediately block the payout and proudly announce that you have done something forbidden.

There is nothing you can do except get your Deposit back. I recommend you to block yourself there and on all pages of the operator, I have also done (but had no difficulties to withdraw there, but with every high amount to re-verify or new documents became too stupid for me at some point). Especially when it then suddenly the processing time increases exponentially with the amount of the payout.

I would ask myself if they would not have to refund all deposits if a game is prohibited. I would definitely contact the arbitration board in your place.

This post has been translated automatically

Anonym

Voodoodreams cancels 1400€ payout because with joint account ! Is this...

22nd Dec. 2020, at 06:47 am CET#11
0 Likes

Nobody has liked this post so far
The question is whether you were verified before, or if the account "blew up" only when you wanted to pay out.
Despite everything. I also said goodbye to the group
In the only spin-off, Duelz, that was usable, the duels annoyed me and you can't turn them off.

Even if it costs time. I would still try everything to find a goodwill solution if necessary. Depending on the facts of the Verification

This post has been translated automatically

Hot Topics25th Apr. 2025 at 11:20 pm CEST

Online Casinos
0
Online Casinos
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2025 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately