VoodooDreams: Voodoodreams cancels withdrawals and account locked for 4 weeks despite prior verification (Page 2)

This post has been translated automatically

Ricofrx wrote on 16.08.2020 at 12:21 pm: Hello everyone, I have been playing at VoodooDreams for a few months and have actually always been very satisfied. About 3 or 4 months ago I also requested a payout of 4000 euros and received it after verification. This took about 3 business days, so ok. In the meantime I played a lot at Voodoodreams again and also deposited. About 7 weeks ago I have won a higher sum around 90,000 €. I was then contacted again regarding verification. The whole thing has then dragged on a bit. I have submitted all requested documents. The withdrawals were then canceled, I have not yet seen that the entire amount has been credited to my account and have again deposited something and tried some games. Thereupon I won again a high sum and finally I played this down a bit to just under 159,000 euros. I then requested a payout that is a little smaller about 8900 euros. Shortly thereafter I was contacted again because of the Verification, although I was already verified at the time of the first payout under the same conditions. With this e-mail I was also informed that my account is pro actively restricted. I have further requested documents such as Deposit slips and Face id of the casino wanted a photo with me and my ID on it, as well as other deposit evidence. And I was sent a link to an online form where I had to explain my asset origin. That was all kind of intense, but I did it all. Then I got a mail that there are still missing bank statements and no screenshots can be accepted. I then sent the original PDF again there was no screenshot of the account statements before. In the meantime, I chatted with the security department and also with the support, here I have saved all the histories. An employee then also told me that only a screenshot is available, apparently the PDF was somehow converted when sending. Thereupon I have sent the support employee by email again the PDF and she has confirmed me in the chat that it is now correct and everything is available. Now I waited again for the check. After I have received again no answer, I have contacted the chat again. Here they told me it is from the security department everything released but it is only missing the go from the casino then the account will be reopened. This is now almost 4 weeks ago. Every week I am told to be patient, it can not take much longer. It is still at the internal management, it may be that they also have a lot on the table, I was told. I am put off again and again and should wait. 2 weeks ago they said it should not take longer than the end of the week. And unfortunately I am still waiting. Be careful with high deposits and high withdrawals, I hope that the whole thing is now completed on Monday or Tuesday. I am really patient but slowly this is too unserious for me, maybe someone can help me somehow with his experience here.
Kind regards

This post has been translated automatically

Taybone wrote on 21.08.2020 at 17:31: Have you ever written to the admins of the site??? Maybe they can help you...

With voododreams and NYspins I actually had positive experience even with 4 digit amounts
Why was the payout denied?

With six-digit amounts already look more closely. But more than 1-2 weeks it should not take.

This post has been translated automatically

Ricofrx wrote on 22/08/2020 at 12:50 PM
I received a payout before yes and was verified. After the big win Voodoo wanted Deposit slips and kept saying screenshots don't work even though they were original PDFs. Then 2 withdrawals were canceled. I deposited again and the cancelled amounts were credited again. Then I won again and requested a slightly smaller payout.then came the info that my account is proactively restricted, so I can no longer log in. Thereupon I should send more documents... a photo of me where I show the ID and other documents about deposit and account. There was again the problem that it was supposed to be a screenshot. I have written to the Live Chat several times until they said I should send it again and then I was confirmed that it has now arrived correctly. I also filled out an online form about the origin of assets which was required. Weeks ago, the support already told me that the security department now has everything and everything is checked and they are only waiting for approval from management, then the account will be opened. This info was weeks ago. Since then I am always asked to wait, they do their best and it can also be because of corona that it is delayed. They always apologize politely and know that I wait a long time. I have slowly no idea what is going on. Actually, I found VoodooDreams really top in all points now I do not know more, I have never experienced. I have also saved all chat histories and support histories there is also in it that I can log back in soon and do everything, which was confirmed to me on 02.08.2020 for the first time in the form

Sorry for the spelling mistakes and comma errors (quickly written by cell phone).

Many greetings

This post has been translated automatically

Taybone wrote on 08/23/2020 at 09:52: I think they are looking for a reason to not pay out the money

Even if the management asks the Provider if everything was ok, it can never take that long

But since you were not at fault, you should get your money

How did you come up with the six-figure amounts?

This post has been translated automatically

C****r wrote on 08/23/2020 at 10:57 am: Post from a duplicate account has been removed

This post has been translated automatically