VoodooDreams: Voodoodreams cancels withdrawals and account locked for 4 weeks despite prior verification (Page 10)

Kleinkariert wrote on 02.10.2020 at 02:33
Yes well then you can bag 160 000 € just like that? Should it be a card of a stranger then it is a problem I understand. But with the sum simply to decide the money is not deposited I find extreme and it speaks against the casino.

Where does the money go? Of course, in the pocket of the casino and just as these casinos make the most profit by bagging player winnings.

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Ricofrx wrote on 16.08.2020 at 12:21 pm: Hello everyone, I have been playing at VoodooDreams for a few months and have actually always been very satisfied. About 3 or 4 months ago I also requested a payout of 4000 euros and received it after verification. This took about 3 business days, so ok. In the meantime I played a lot at Voodoodreams again and also deposited. About 7 weeks ago I have won a higher sum around 90,000 €. I was then contacted again regarding verification. The whole thing has then dragged on a bit. I have submitted all requested documents. The withdrawals were then canceled, I have not yet seen that the entire amount has been credited to my account and have again deposited something and tried some games. Thereupon I won a large sum again and finally I played it down to just under 159,000 euros. I then requested a payout that is a little smaller about 8900 euros. Shortly thereafter I was contacted again because of the Verification, although I was already verified at the time of the first payout under the same conditions. With this e-mail I was also informed that my account is pro actively restricted. I have further desired documents such as Deposit slips and Face id of the casino wanted a photo with me and my ID on it, as well as other deposit evidence. And I was sent a link to an online form where I had to explain my asset origin. That was all kind of intense, but I did it all. Then I got a mail that there are still missing bank statements and no screenshots can be accepted. I then sent the original PDF again there was no screenshot of the account statements before. In the meantime, I chatted with the security department and also with the support, here I have saved all the histories. An employee then also told me that only a screenshot is available, apparently the PDF was somehow converted when sending. Thereupon I have sent the support employee by email again the PDF and she has confirmed me in the chat that it is now correct and everything is available. Now I waited again for the check. After I have received again no answer, I have contacted the chat again. Here they told me it is from the security department everything released but it is only missing the go from the casino then the account will be reopened. This is now almost 4 weeks ago. Every week I am told to be patient, it can not take much longer. It is still at the internal management, it may be that they also have a lot on the table, I was told. I am put off again and again and should wait. 2 weeks ago they said it should not take longer than the end of the week. And unfortunately I am still waiting. Be careful with high deposits and high withdrawals, I hope that the whole thing is now completed on Monday or Tuesday. I am really patient but slowly this is too unserious for me, maybe someone can help me somehow with his experience here.
Love greetings

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Autonym wrote on 12.10.2020 at 03:40 clock: I do not understand this shit stalling of such casinos. do the business on a minus basis or how does that work? actually, they would have to earn every month ne golden nose and also times what can give... that seems then probably nich so, all on skimping

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Katharina2 wrote on 12.10.2020 at 10:38 am: I always thought Corona damages the lungs....*think about it* The TE has a corporate account,
so another name on top of that. I think that's where every casino reacts sourly,
because they all need a clean allocation and that is also considered in AGB's.

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Taybone wrote on 12/10/2020 at 11:45 AM
If ne power of attorney is present and the account holder is not a minor, there should be no problems. If money has been deposited and withdrawn before, why all of a sudden now ????
If the money had been gambled away, there would also be no concerns.

The casino would only be upset if it had to transfer a six-digit amount

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Taybone wrote on 12/10/2020 at 11:45 AM
If ne power of attorney is present and the account holder is not a minor, there should be no problems. If money has been deposited and withdrawn before, why all of a sudden now ????
If the money had been gambled away, there would also be no concerns.

The casino would only be upset if it had to transfer a six-digit amount

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