Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

VoodooDreams: Vodoodreams is stealing my money, my free spins and my wins! Help!

Topic created on 21st Jun. 2019 | Page: 1 of 3 | Answers: 28 | Views: 6,667
Anonym

Vodoodreams is stealing my money, my free spins and my wins! Help!

21st Jun. 2019, at 03:11 pm CEST#6
0 Likes

Nobody has liked this post so far
Afternoon,

Mega problem with Vodoodreams. I am a regular player there, never had any problems.

Have today 50 euros deposited and nen 40% bonus claimed.

Then I made a small bonushunt with low stakes. Down to 0.11 balance and then wanted to play the bonus

Legacy of Egypt 0,30 = 20 Euro win
Pimped 0,25 = 5 Euro or so
Rise of Merlin 0,20 = 48 Euro

Then still open were Danger with 0,80, 300 Shields with 0,50 and BoD with 0,45.

After the first 3 played, I noticed that the balance is displayed briefly, but disappears again. Even after several refreshes of the page, the balance was not updated. Therefore, I asked in the chat for help.


Now it comes.

Everything was cancelled. All wins. Because: I have already played the bonus and it is no longer available, therefore all these games no longer count and thus expire. I asked several times about the logic behind it, precisely because the games were triggered with the bonus

There is something about this in the terms, yet the bonus is far from being played through. The bonus is gone simply because only 0.11 euros are still on the account



Has anyone ever thought of something like this, that they can just cancel everything? Has anyone ever thought of such bonus rules?
For me that was it. I play there almost every day. In addition: zero support, despite daily deposits. For me this is unbelievable.

This post has been translated automatically

snopsim
Top Member

Vodoodreams is stealing my money, my free spins and my wins! Help!

21st Jun. 2019, at 03:13 pm CEST#1
0 Likes

Nobody has liked this post so far
Unfortunately, there are often these clauses in the terms and conditions that bonus hunts are prohibited sorry!

This post has been translated automatically

Anonym

Vodoodreams is stealing my money, my free spins and my wins! Help!

21st Jun. 2019, at 03:14 pm CEST#2
0 Likes

Nobody has liked this post so far
Regardless of Bonusterms, these bonus games were also played with my real money, which made up the majority. Thus, with this rule, Vodoodreams not only took away my bonus, but also stole my real money.

This post has been translated automatically

scr1mka
Experienced

Vodoodreams is stealing my money, my free spins and my wins! Help!

21st Jun. 2019, at 03:20 pm CEST#3
0 Likes

Nobody has liked this post so far
Unfortunately you can't do anything, First: You have to ask support if bonushunt is allowed Second: If you go down like this and only 0.11 stays with you, bonus disappears and everything you win with your Bonuses = real money, that's why it's forbidden. If you are lucky you will get your Deposit back.

This post has been translated automatically

Anonym

Vodoodreams is stealing my money, my free spins and my wins! Help!

21st Jun. 2019, at 03:24 pm CEST#4
0 Likes

Nobody has liked this post so far
No, not even that. Legally, that is certainly not in order. If I violated it, which I still find completely pointless, they should just give me my money back. But they don't. That's fraud and would certainly never hold

Don't play there, people. I'm actually a regular player there, I'm always in the rankings, etc., and yet there's not even a hint of a concession. Customer support looks different.

This post has been translated automatically

snopsim
Top Member

Vodoodreams is stealing my money, my free spins and my wins! Help!

21st Jun. 2019, at 03:34 pm CEST#5
0 Likes

Nobody has liked this post so far
If it is in the terms and conditions, it is not fraud, but their right to invoke it. Even if it was played with your real money, the bonus was still active. And then you must unfortunately adhere to the terms and conditions. Is super annoying, but so it is unfortunately

This post has been translated automatically

Anonym

Vodoodreams is stealing my money, my free spins and my wins! Help!

21st Jun. 2019, at 03:52 pm CEST#7
0 Likes

Nobody has liked this post so far
snopsim wrote on 21.06.2019 at 15:34: If it is in the terms and conditions but it is not fraud, but their right to invoke it. Even if it was played with your real money, the bonus was still active. And then, unfortunately, you have to abide by the terms and conditions. Is super annoying, but so it is unfortunately.

Exciting interpretation. Then you could theoretically write everything in the Bonusterms what you want. "If you play more than 3 different games, you will be taken everything" zb would be a good term with security mega wins brings in

There is no logical basis for this term. This is a purely technical problem on the part of the operator. If you play the way I did, it would mean that the wager would have to be included in a previous game round. I've done this several times with Bonuses and never had a problem. Just recently I took a Deposit bonus with the points at Vodoo and did the same thing. No thing. But I always played about 10 euros before the end of the free spins

So I would like to have the logic behind it explained. Why could be recalculated there, but now suddenly not? Why does the bonus "expire" if the money is not even all?


As a precaution, Vodoodreams has now also closed my account. Possibly in the Danger game at 0.80, or the 300 Shields game a too high win would have been displayed.


I now also open an online casino. If you can legally rip people off like that and just "swipe" real money, then that's better than any shell game career.

Again. The deposit was 50 euros. The bonus 40%. That is 20 Euro. Now I had already with the first 3 played bonus games 60 euros and the "big" warn not even played. These bonus games were played with my REAL MONEY + bonus. Say, normally you give in such a more than strange case, at least the real money back. But ne, is also pocketed if one is already there I finds mega. Terms or not, logical and reasonable is something else



Again the warning for all players: The support doesn't give a shit. Also for regular players. Vl you find something better

This post has been translated automatically

snopsim
Top Member

Vodoodreams is stealing my money, my free spins and my wins! Help!

21st Jun. 2019, at 04:06 pm CEST#8
0 Likes

Nobody has liked this post so far
The logical behind this is the point that you can convert your bonus and then play the free spins and then are well in the plus (this is not mine, but the Ansocht of the casinos Btw I'm against all bonus conditions anyway and therefore almost never play with bonuses). As far as I know, there are some casinos where the bonus automatically expires as soon as you come under wine balance of 1€. Presumably that was the case with Vodoo then

This post has been translated automatically

Crypto
Amateur

Vodoodreams is stealing my money, my free spins and my wins! Help!

21st Jun. 2019, at 04:09 pm CEST#9
0 Likes

Nobody has liked this post so far
What a load of rubbish. Then you could always do a "Bonushunt" and would be sure not to lose your money. You simply demand your stake back, according to the motto: "Oops I made a mistake, but would like to be rewarded for"

If you break the rules, whether you like them or not, what should the support do? It is understandable that they accuse you of doing it on purpose. In the past, this has often been used to "crack" the bonus system. I think there was already a text about it here.

This post has been translated automatically

Dutch78
Expert

Vodoodreams is stealing my money, my free spins and my wins! Help!

21st Jun. 2019, at 04:16 pm CEST#10
0 Likes

Nobody has liked this post so far
Yes, they can write anything in the Bonus terms, it is ultimately up to you whether you accept or agree to them.
By accepting them, you also agree to their terms.
This is adult action, you then bear the consequences of your actions, there is no need to blame anyone, really no one else.
If you had started the Bonus hunt, as you seem to do otherwise, with 10 euros remaining credit, you could have reaped the rewards, so you are unfortunately only a rotten egg.
The problem with your hunt was that you started it only when the 0.11 euros were no longer booked as a bonus, but were already reported as real money.
This varies from casino to casino, sometimes everything under 1 euro is real money, sometimes everything under 0.5 euros, but sometimes not at all, but you should know as a "regular player" and I assume that you also knew.
Probably you have tried to behumpsen the casino, how should I write, something, but they have simply turned the tables.
By the way, the case is not strange for me, but clear.
Take it as a lesson for the future, something like this will certainly not happen to you again, right?

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 02:23 pm CET

Offline Casinos
0
Casino Games
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately