Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

VoodooDreams: VD / Deposit limits and Entercash / Money gone?

Topic created on 04th Mar. 2019 | Page: 1 of 1 | Answers: 1 | Views: 1,580
Eszeha
Visitor

VD / Deposit limits and Entercash / Money gone?

4th Mar. 2019, at 06:27 pm CET#1
0 Likes

Nobody has liked this post so far
Hello,

i am experiencing not so nice with VoodooDreams right now:

I deposited 1,000 EUR there on 2 days each, unfortunately without any wins. This is annoying, but just not the issue.
I used Trustly for the deposits, as generally only 5 or 6 methods are offered. There seems to be a daily limit of 1,000 EUR for this Deposit method, even if the website says otherwise. (1,000,000 EUR, but that's just by the way).

After I reached my current limit, I switched to another deposit method: Entercash. I don't know this method so far, but even Mr Green and other well-known casinos offer this. I deposited 250 EUR, the process is similar to Sofort-Überweisung, entering bank access data, tan query and so on
The money was immediately deducted from my bank account, but does not appear in my casino account.

After contacting the live support (unfortunately only available in English), this deposit would be "pending" and would only be credited after confirmation of my bank in the next 48h. Supposedly, this has something to do with the limit reached with Trustly, even though this is actually a separate deposit method. Very strange.
On further critical queries, who would have my money right now (as I said: already gone from the account) and why this deposit method is not explicitly marked as such, I was first explained that it is related to the working hours of German banks (absolute nonsense, 4 pm in the afternoon and via online banking), then the chat simply ended without explanation, while I was still typing. The whole thing happened twice in a row with different operators.

I'll try to be objective, even though I'm really p**sed off: this behavior is at least not conducive to trust. I don't even want to know how it works when I have questions or even problems with a higher payout. Very unattractive.

I will now have to wait for 2 days, worst case, the money is gone.

Does anyone have similar experiences or tips? Thank you!!!

This post has been translated automatically

Begbie
Elite

VD / Deposit limits and Entercash / Money gone?

4th Mar. 2019, at 06:30 pm CET#2
0 Likes

Nobody has liked this post so far
the money is not gone. the fact that it is not booked immediately via Entercash at VoodooDreams is "normal" there.
it will be booked tomorrow on your player account.

This post has been translated automatically

Hot Topics5th Nov. 2024 at 04:55 am CET

Online Casinos
0
World
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately