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VoodooDreams: VD / Deposit limits and Entercash / Money gone?

Topic created on 04th Mar. 2019 | Page: 1 of 1 | Answers: 1 | Views: 1,584
Eszeha
Visitor

VD / Deposit limits and Entercash / Money gone?

4th Mar. 2019, at 06:27 pm CET#1
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Hello,

i am experiencing not so nice with VoodooDreams right now:

I deposited 1,000 EUR there on 2 days each, unfortunately without any wins. This is annoying, but just not the issue.
I used Trustly for the deposits, as generally only 5 or 6 methods are offered. There seems to be a daily limit of 1,000 EUR for this Deposit method, even if the website says otherwise. (1,000,000 EUR, but that's just by the way).

After I reached my current limit, I switched to another deposit method: Entercash. I don't know this method so far, but even Mr Green and other well-known casinos offer this. I deposited 250 EUR, the process is similar to Sofort-Überweisung, entering bank access data, tan query and so on
The money was immediately deducted from my bank account, but does not appear in my casino account.

After contacting the live support (unfortunately only available in English), this deposit would be "pending" and would only be credited after confirmation of my bank in the next 48h. Supposedly, this has something to do with the limit reached with Trustly, even though this is actually a separate deposit method. Very strange.
On further critical queries, who would have my money right now (as I said: already gone from the account) and why this deposit method is not explicitly marked as such, I was first explained that it is related to the working hours of German banks (absolute nonsense, 4 pm in the afternoon and via online banking), then the chat simply ended without explanation, while I was still typing. The whole thing happened twice in a row with different operators.

I'll try to be objective, even though I'm really p**sed off: this behavior is at least not conducive to trust. I don't even want to know how it works when I have questions or even problems with a higher payout. Very unattractive.

I will now have to wait for 2 days, worst case, the money is gone.

Does anyone have similar experiences or tips? Thank you!!!

This post has been translated automatically

Begbie
Elite

VD / Deposit limits and Entercash / Money gone?

4th Mar. 2019, at 06:30 pm CET#2
0 Likes

Nobody has liked this post so far
the money is not gone. the fact that it is not booked immediately via Entercash at VoodooDreams is "normal" there.
it will be booked tomorrow on your player account.

This post has been translated automatically

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