[solved] Voodoodreams does not pay out, keeps requesting documents

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Anonym

Former Member

[solved] Voodoodreams does not pay out, keeps requesting documents

9th Sep. 2019, at 07:26 pm CEST#11

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Gamblesteve wrote on 08/09/2019 at 18:30: Hi guys,

maybe VoodooDreams is reading along here, but I have slowly lost patience and would like to tell you what is currently going on.

First of all. I never play with bonuses. Always without and have never taken Bonuses in ansprich.

I play relatively high amounts. Where I would see myself as no Highroller. I have deposited on Friday at voodoodreams a total of about 4300 euros. Not all at once. The Deposit was made by Skrill. Now I have played and had quite a lot of bad luck. Baccarrat just did not run. Anyway, I still collected a lot of Spiritpoints and according to my level I was able to draw 263 Euro real money for 1 million Spiritpoints which are not linked to any turnover conditions. I bet the aggressively and hit a few times in a row. Pay out then 4300 again. So a +/- 0 game. Later I deposited again and won pay out. In the end had 10K on Skrill on top. A good day. Late evening I was bored and deposited again. 500, then 500 again, then 1000 and finally 2000. 4K back in and on the last deposit (2k) I put it all on player. Won so again bare. Now for bare I did not come so I played further and when I had made 250 plus I requested the withdrawal. I lay down and in the morning the dance with Voodoodreams started. I had to fill out a form to clarify my sources of money. In english. I filled it out. I stated where I work and how my savings are
Then they asked for proof. So I sent them my employment contract. I signed the form in Cyrillic and in Latin. The reason is that my passport is Serbian and I signed it in Cyrillic. My residence permit is in German and I signed in Latin. One asked why there two persons have signed. I explained that I am 2x and why. Then they confirmed that the documents are ok. They also asked if there were any illegal sources of money. I have even sent a certificate of criminal record from which no criminal offenses. As savings I gave truthfully gold and silver. Then they wanted proof for it. Now I sent photos to be cooperative. The ones I also sent to my household Insurance in case of a burglary. And now they asked me where all the coins and bars came from. Honestly. This is going too slow for me. I do not have a bill for this. The sense of investments in gold and silver is it among other things also that I do not want that the state completely knows my fortune conditions. I do not have any bills for it. They are state bars and coins that I can legally buy and up to a certain limit it is anonymous. So I can't send more except the photos. No idea if voodoodreams accepts the pictures or not, but I would like to warn in any case. Questions at MrGreen and also at PS I had to answer but by far not as Voodoo requires.

I am now afraid that the 4250 will not be paid out. I thought I write me times from the soul and since I have also registered through gamblejoe at voodoodreams I thought vllt someone can intervene.

The livechat support is nice and understanding and said they will talk to the security department and that I will get an answer tomorrow. But in the end, they can not decide anything

Thanks to all who read it.

Greetings Stefan

It all sounds very implausible to me. Who is so dull and sends pictures of his gold holdings to an online casino? My financial circumstances are nobody's business. If an OC would ever ask such a thing from me, I have played there the first and last time. And sorry: Whoever transfers thousands of Euros to an online casino is either little Bill Gates and can easily afford it (even if the money is gone) or does not have all the cups in the cupboard. The very well-to-do people I know wouldn't even send 500 Euros to an OC.
Karl Albrecht (Aldi) probably wouldn't even have spent 10 euros on a Paysafe

This post has been translated automatically

Gamblesteve

Topic Creator

Forum posts: 8 Member since: 08.09.2019

[solved] Voodoodreams does not pay out, keeps requesting documents

10th Sep. 2019, at 11:53 am CEST#12

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winterling wrote on 09/09/2019 at 19:26
It all sounds very implausible to me. Who would be so dull as to send pictures of their gold holdings to an online casino? My net worth is nobody's business. If an OC would ever ask such a thing from me, I played there the first and last time. And sorry: Whoever transfers thousands of Euros to an online casino is either little Bill Gates and can easily afford it (even if the money is gone) or does not have all the cups in the cupboard. The very well-to-do people I know wouldn't even send 500 Euros to an OC.
Karl Albrecht (Aldi) probably wouldn't even have spent 10 euros on a Paysafe.

Why is it so unbelievable. How I invest my money can be left to me. I sent the pictures because they were requested. Of course I also have cash at home. And because of the potential danger of a burglary I worry less. It is insured and I also have a safe.

But today I wrote to the support and was connected to a supervisor. He told me that the documents have been checked, but he does not know when the account will be released. So I have to wait again. Josh has not found out more or I have only forwarded him the mail conversation.
I am curious if someone can solve this. Nothing of what I have written here is untrue.
He can confirm the forwarding to josh. I have sent proof of my income, my service contract, just the gold and silver stocks even a criminal record excerpt was not even required.

I do not understand the Voodoo so with customers ungeht. Seemed to me until now very serious ubd professional. The Verification at that time was completely done in 3 hours. And here it drags on for days and no answer comes. Depending on how it resolves the case I decide whether to stay with voodoo or switch to LeoVegas or so

Really frustrating

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Anonym

Former Member

[solved] Voodoodreams does not pay out, keeps requesting documents

10th Sep. 2019, at 07:37 pm CEST#13

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Rollstevmroll wrote on 09/09/2019 at 19:04: So with pictures of gold etc I would be a bit more careful. I know many here think the OC's are all totally reputable, legal, etc. But they have all kinds of documents from you, including address. And you send them photos of your gold supplies? Normally you don't even tell your neighbor about stored gold and you send it to Malta Boy, I would really refrain from doing that.

This is the most reasonable comment on the subject. If it's true that you sent those photos to them, I doubt your state of mind. Maybe this is also a lesson for you. You seem to be transferring thousands of euros to some small business in Malta. They might go bankrupt overnight and then give you the finger. Keep in mind that these are not banks and there is no government guaranteed Deposit insurance.
With VoodooDreams, the name alone makes most people's toenails curl. I have always kept my distance from them.

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Gamblesteve

Topic Creator

Forum posts: 8 Member since: 08.09.2019

[solved] Voodoodreams does not pay out, keeps requesting documents

11th Sep. 2019, at 09:53 pm CEST#14

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Well, as I said. Up to now, I was very satisfied with the provider. Withdrawals were made within a few minutes. Even 5 digit amounts never took longer than 30 minutes without me asking. But now suddenly out of nowhere such a chicanery.

I ask every day in LiveChat what is going on. The answer is always the same. It is with the security department and ask for patience. They assured me that I have not violated any rule and my money is still on my account. However, the security department must first release it again
Day in and day out the same theater. Also, no one can urge this department. Simply unbelievable

Thought here perhaps one can help which has a contact to the offerer. Apparently not

If I had violated the terms and conditions ignorantly or even intentionally, I would chalk it up to myself and that would be it. But I am left in the dark, no one says anything and VoodooDreams does not pay out. For me that was it anyway with the casino. I tried LeoVegas and got almost the ident amount paid out today. Live Chat messaged, asked how long it usually takes at LeoVegas and bum came the answer that my withdrawal was waved through. Was also then immediately on Skrill top

I hope I see my money again at voodoo, but after current status I can only advise against Voodoodreams. For me, Voodoodreams does not pay out what one is entitled to.

If there is any news, I will get back to you.

This post has been translated automatically

Elite

Daniel

GambleJoe-Teamverified

Forum posts: 2.232 Member since: 12.10.2012

[solved] Voodoodreams does not pay out, keeps requesting documents

12th Sep. 2019, at 09:33 am CEST#15

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The people from Suprnation are one of the few who are really trying and sympathetic. The problem is not VoodooDreams, but the overregulation that currently takes place in the EU - and that will certainly not get better. The Online Casinos unfortunately have to go through with this money laundering nonsense, otherwise there will be harsh penalties like at Casumo: https://www.gamblejoe.com/news/ukgc-5-8-million-pfund-strafe-gegen-casumo/

Casumo is now so that it now (probably for fear of losing the license) it now exaggerate with the Source of Wealth story.

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Elite

Knochen

Forum posts: 2.394 Member since: 16.04.2018

[solved] Voodoodreams does not pay out, keeps requesting documents

12th Sep. 2019, at 12:31 pm CEST#16

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Liked this post: v****2

What some here are worried about his gold holdings at home is hilarious. What do you think is going to happen? That "sinister characters from Malta" break into his house and steal his gold?

SuprNation is a company that runs three successful online casinos. The daily turnover of this company alone will be significantly higher than the value of the user's gold holdings here. What some have for an impression of the online casino world is already bizarre

The pizza service in the neighboring village also has my address. I think it's much more likely that the pizza delivery guy will break into my house and steal my tobacco crumbs than that some internet entrepreneurs will. This is so incredibly far-fetched and shows the shady light in which gambling is still perceived. I'd really be more worried about an arcade employee stealing my jacket than photos of gold stocks even having any negative consequences for me

I don't know the TE personally now. But I suspect he will hardly have the space to store silver in relevant quantities. Gold is much more valuable, but more than 50,000€ is extremely unlikely. Probably he stores investment coins or fine gold bars, certainly not Fabergé eggs or the Amber Room.

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Gamblesteve

Topic Creator

Forum posts: 8 Member since: 08.09.2019

[solved] Voodoodreams does not pay out, keeps requesting documents

12th Sep. 2019, at 03:34 pm CEST#17

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Bone wrote on 09/12/2019 12:31 PM: What some here are worried about his gold holdings at home is hilarious. What do you guys think is going to happen? That "sinister characters from Malta" break into his house and steal his gold?

SuprNation is a company that runs three successful online casinos. The daily turnover of this company alone will be significantly higher than the value of the user's gold holdings here. What some have for an impression of the online casino world is already bizarre

The pizza service in the neighboring village also has my address. I think it's much more likely that the pizza delivery guy will break into my house and steal my tobacco crumbs than that some internet entrepreneurs will. This is so incredibly far-fetched and shows the shady light in which gambling is still perceived. I'd really be more worried about an arcade employee stealing my jacket than photos of gold stocks even having any negative consequences for me

I don't know the TE personally now. But I suspect he will hardly have the space to store silver in relevant quantities. Gold is much more valuable, but more than 50,000€ is extremely unlikely. Probably he stores investment coins or fine gold bars, certainly not Fabergé eggs or the Amber Room.

I had the same thought process. Of course I paused and thought about sending something like that. Then I wanted to show myself cooperative. And yes, there are no fat bars like in Holywood movies lying around with me. it is mainly coins and fine gold bars. Whether this is sufficient for SuprNation I do not know to date. Other savings in the form of building society contracts or account balance I can not provide. I don't just leave my money lying around in the bank. I also don't know what this concerns these people

When it comes to money laundering, I wonder how I can prove that I have NOTHING to do with such activities. I can't do more than send a criminal record. I have never been in court jbd I have never been convicted. There are also no pending lawsuits.

I am curious if I will see my money again.

To date still dead silence on the part of Voodoodreams. No feedback at all.

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Gamblesteve

Topic Creator

Forum posts: 8 Member since: 08.09.2019

[solved] Voodoodreams does not pay out, keeps requesting documents

15th Sep. 2019, at 12:52 pm CEST#18

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Today I at least received an email saying that my case is being processed and that I will be contacted as soon as the check is done.

So in the end, again the same standard letter that I hear day in and day out in the live chat.

Greetings Stefan

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v****2

Forum posts: 621 Member has been banned

[solved] Voodoodreams does not pay out, keeps requesting documents

15th Sep. 2019, at 08:27 pm CEST#19

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Bones wrote on 09/12/2019 12:31 PM: What some here are worried about his gold holdings at home is hilarious. What do you guys think is going to happen? That "sinister characters from Malta" break into his house and steal his gold?

SuprNation is a company that runs three successful online casinos. The daily turnover of this company alone will be significantly higher than the value of the user's gold holdings here. What some have for an impression of the online casino world is already bizarre

The pizza service in the neighboring village also has my address. I think it's much more likely that the pizza delivery guy will break into my house and steal my tobacco crumbs than that some internet entrepreneurs will. This is so incredibly far-fetched and shows the shady light in which gambling is still perceived. I'd really be more worried about an arcade employee stealing my jacket than photos of gold stocks even having any negative consequences for me

I don't know the TE personally now. But I suspect he will hardly have the space to store silver in relevant quantities. Gold is much more valuable, but more than 50,000€ is extremely unlikely. Probably he stores investment coins or fine gold bars, certainly not Fabergé eggs or the Amber Room.

thank you bones that I do not have to write it...

you bring it to the point. what some people here for a
have a blooming imagination !!!
apparently watched too much derick with granny...

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Josh-SuprNation

Casino Manager

Forum posts: 5 Member since: 07.08.2018

[solved] Voodoodreams does not pay out, keeps requesting documents

17th Sep. 2019, at 01:02 pm CEST#20

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We have been informed that this issue has since been resolved. Could you please confirm this?

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[solved] Voodoodreams does not pay out, keeps requesting documents

[solved] Voodoodreams does not pay out, keeps requesting documents

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[solved] Voodoodreams does not pay out, keeps requesting documents

[solved] Voodoodreams does not pay out, keeps requesting documents

[solved] Voodoodreams does not pay out, keeps requesting documents

[solved] Voodoodreams does not pay out, keeps requesting documents

[solved] Voodoodreams does not pay out, keeps requesting documents

[solved] Voodoodreams does not pay out, keeps requesting documents

[solved] Voodoodreams does not pay out, keeps requesting documents

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