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VoodooDreams: [solved] Voodoodreams does not pay out, keeps requesting documents

Topic created on 08th Sep. 2019 | Page: 1 of 3 | Answers: 20 | Views: 5,875
Gamblesteve

[solved] Voodoodreams does not pay out, keeps requesting documents

8th Sep. 2019, at 06:30 pm CEST#1
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Hello people,

maybe VoodooDreams is reading this, but I have slowly lost patience and would like to tell you what is currently going on.

First of all. I never play with bonuses. Always without and have never taken Bonuses in ansprich.

I play relatively high amounts. Where I would see myself as no Highroller. I have deposited on Friday at voodoodreams a total of about 4300 euros. Not all at once. The Deposit was made by Skrill. Now I have played and had quite a lot of bad luck. Baccarrat just did not run. Anyway, I still collected a lot of Spiritpoints and according to my level I was able to draw 263 Euro real money for 1 million Spiritpoints which are not linked to any turnover conditions. I bet the aggressively and hit a few times in a row. Pay out then 4300 again. So a +/- 0 game. Later I deposited again and won pay out. In the end had 10K on Skrill on top. A good day. Late evening I was bored and deposited again. 500, then 500 again, then 1000 and finally 2000. 4K back in and on the last deposit (2k) I put it all on player. Won so again bare. Now for bare I did not come so I played further and when I had made 250 plus I requested the withdrawal. I lay down and in the morning the dance with Voodoodreams started. I had to fill out a form to clarify my sources of money. In english. I filled it out. I stated where I work and how my savings are
Then they asked for proof. So I sent them my employment contract. I signed the form in Cyrillic and in Latin. The reason is that my passport is Serbian and I signed it in Cyrillic. My residence permit is in German and I signed in Latin. One asked why there two persons have signed. I explained that I am 2x and why. Then they confirmed that the documents are ok. They also asked if there were any illegal sources of money. I have even sent a certificate of criminal record from which no criminal offenses. As savings I gave truthfully gold and silver. Then they wanted proof for it. Now I sent photos to be cooperative. The ones I also sent to my household Insurance in case of a burglary. And now they asked me where all the coins and bars came from. Honestly. This is going too slow for me. I do not have a bill for this. The sense of investments in gold and silver is it among other things also that I do not want that the state completely knows my fortune conditions. I do not have any bills for it. They are state bars and coins that I can legally buy and up to a certain limit it is anonymous. So I can't send more except the photos. No idea if voodoodreams accepts the pictures or not, but I would like to warn in any case. Questions at MrGreen and also at PS I had to answer but by far not as Voodoo requires.

I am now afraid that the 4250 will not be paid out. I thought I write me times from the soul and since I have also registered through gamblejoe at voodoodreams I thought vllt someone can intervene.

The livechat support is nice and understanding and said they will talk to the security department and that I will get an answer tomorrow. But in the end, they can not decide anything

Thanks to all who read it.

Greetings Stefan

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Gamblesteve

[solved] Voodoodreams does not pay out, keeps requesting documents

8th Sep. 2019, at 06:46 pm CEST#2
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Another small supplement. Such deposits should be eig. Nothing unusual. I have been playing at voodoo for about 8-9 months and it has always been like this. I Deposit high and most of the time I pay out. Verification has not been a problem. So it's not like I suddenly changed my playing behavior. It has always been like that. Therefore inexplicable for me what is going on in the background with them.

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Anonym

[solved] Voodoodreams does not pay out, keeps requesting documents

8th Sep. 2019, at 08:15 pm CEST#3
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Hello first, I find if you are verified there and play there already 8-9 months it is the casino actually garnix to where the money comes from you write you always pay in with such sums there, it's just an insolence of them, as soon as you would have lost everything no one would have asked dananch where the money comes from they would have bagged it ready would be the, maybe you should times in the future not so much Deposit there or just change the casino hope you get your money

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Gamblesteve

[solved] Voodoodreams does not pay out, keeps requesting documents

8th Sep. 2019, at 10:55 pm CEST#4
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Hello Matrix1974,

first of all thank you for your support.
As I said, it is exactly as described. There is as a kind of loyalty program, so-called Spiritpoints. Depending on what level you are, the rewards are higher. I'm about to reach the last level. And for 1 million Spiritpoints you actually get the first time 250€ real money which you can also pay out immediately. It's also really unconditional. In the meantime I get 263€ and the curious thing was that I had already lost the 4300 at first and thought I would play the 263 aggressively and otherwise try again with 2-3K. But it worked. I got exactly back to the 4300 and pay out. Made another Deposit and kept paying out. It usually takes a few minutes to pay out. And I ended up with 10K on Skrill. I deposited again 4K and paid out 4,250€. And it all went from there. I really don't understand

Support told me not to worry about it. But they told me that from the beginning. In the meantime, this is the 3rd request to submit something. And honestly, it's really intimate data. I mean that I should send a screen from my Skrill account and from my online banking was understandable. But I was able to black out my account balance and everything was half as bad. But here they really want sensitive and private data of my financial situation. I can not imagine that there is a legal requirement for this
There was also a real thirsty period at Voodoo 2-3 months ago. There was simply nothing going on, no questions were asked, no proof was requested and nothing at all. Basically, I am still clearly in the plus at Voodoo but such experiences make it difficult to have confidence in online casinos. If you had asked me 2 weeks ago if I could recommend Voodoo, I would have raved about it. Fast payout, fast support, good game selection, only in Live Blackjack I would have made deductions, because you can sit there even with 100 € stakes really never alone at the table. Even with 250€ bet you are usually with 1-2 others at the table. And most of the time they really do nonsense (12 or 13 draws against a 6 etc.) Oer stay with 14 against an A. That's why I usually only play live Baccarat at Voodoo. Small house advantage and if it runs 4-5 rounds I usually clear well. They have already paid out quite different amounts and without any problems. I looked up what my biggest payout was at Voodoo. 17K and I remember that was extremely fast on Skrill. Under the promised 6 minutes. I thought at the time, well that's going to take time now for sure and they vllt get a little cross, but nothing. I even praised the support in the Live Chat for it.

But this is really under all sow. I'll wait until tomorrow to see if the matter can be resolved, but if I don't receive a payout tomorrow, I'll start warning all the people I've recommended Voodoo to. It won't help me much, but at least it won't happen again.

What a pity, Voodoo was very promising from my point of view. Sad.

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Anonym

[solved] Voodoodreams does not pay out, keeps requesting documents

9th Sep. 2019, at 11:27 am CEST#5
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I could only imagine as a reason that you have now exceeded a certain amount of total deposits or withdrawals, which is why they now want more proof and documents.
So, for example, if you have reached a total of 50,000 € or 100,000 € in deposits or withdrawals, stricter conditions apply.

There is also in some other casinos, where you can withdraw money, for example, up to 2000 euros completely without Verification and only when the sum is higher you have to bring proof.

So I imagine the same here.

Maybe you write to a moderator of Gamblejoe here, they have good contacts to the casino managers, maybe that brings something.

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Josh-SuprNation

[solved] Voodoodreams does not pay out, keeps requesting documents

9th Sep. 2019, at 01:43 pm CEST#6
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We will be happy to review the case. Please send your email address or username to josh@suprnation.com . Thank you

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Gamblesteve

[solved] Voodoodreams does not pay out, keeps requesting documents

9th Sep. 2019, at 03:36 pm CEST#7
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Josh-SuprNation wrote on 09/09/2019 at 13:43: We are happy to review the case. Please send your email address or username to josh@suprnation.com . Thank you

Hi Josh,

thanks for taking care of this. I forwarded you the history and sent you the email I am registered with.

Thanks a lot

LG Stefan

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Anonym

[solved] Voodoodreams does not pay out, keeps requesting documents

9th Sep. 2019, at 06:50 pm CEST#8
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Hands off VoodooDreams have my account blocked there

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Anonym

[solved] Voodoodreams does not pay out, keeps requesting documents

9th Sep. 2019, at 07:04 pm CEST#9
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Liked this post: Avatar von Bitcoin Bitcoin, Avatar von Falko Falko
So with pictures of gold etc. I would be a little more careful. I know, many here think the OC's are all totally serious, legal, etc.. But they have all kinds of documents from you, including address. And you send them photos of your gold supplies? Normally you don't even tell your neighbor about stored gold and you send it to Malta Boy, I would really refrain from doing that

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Falko
Icon

[solved] Voodoodreams does not pay out, keeps requesting documents

9th Sep. 2019, at 07:11 pm CEST#10
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Rollstevmroll wrote on 09/09/2019 at 19:04: So with pictures of gold etc I would be a bit more careful. I know many here think the OC's are all totally reputable, legal, etc. But they have all kinds of documents from you, including address. And you send them photos of your gold supplies? Normally you don't even tell your neighbor about stored gold and you send it to Malta Boy, I would really refrain from doing that.

You're right, he should move these treasures from home to somewhere else. Not sometime from Malta a few dark figures observe his home and when he is gone they strike

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