Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

VoodooDreams: [solved] VoodooDreams does not pay out and does not respond to emails and chat only standard statements.

Topic created on 05th Apr. 2021 | Page: 1 of 2 | Answers: 13 | Views: 3,461
Clairy2612
Rookie

[solved] VoodooDreams does not pay out and does not respond to emails and chat...

5th Apr. 2021, at 05:29 pm CEST#1
1 Like

Liked this post: m****8
Hello dear GJ community!

First of all, a nice rest of the holiday to all!

I think I need your help regarding the casino Voododreams please!

I have the payout problems only unfortunately read after the win.

I have already tried to collect info under other. But I think just waiting does not bring me further.
So now to my problem:
I play for a few weeks more often in this casino, but have been registered there for a long time. I have never taken a bonus

Except about 1 week ago I redeemed points in real money, but also won nothing. (I think that was on Saturday) After that I deposited one or two times. So played with my money and also lost.

On Thursday I deposited then 4x and was about to stop and got but again free spins on 5€ and still had 1.04€ credit and had but within 20min a balance of 94500€ (due to free spins). I immediately stopped and went to cash out
About 1 hour later I got an email I should present a Deposit with the number xxx and a bank receipt where my name is on it and IBAN, etc.. I immediately printed out all these documents and scanned them as PDF and uploaded them to my account. The next day the amount was no longer on pending payments but only under transactions and there but with "Waiting for approvals"

I do not get any answer to emails, when I ask in chat I am put off. They just say you don't need documents anymore. But now I asked again in the chat and this lady was now a bit strange and told me, one will contact me the next few days by email? ( I would like to have my payout and not an email conversation) I asked how long the payout still takes and if they still need something, but she apologized only for the waiting time

I have now yes unfortunately already read a lot in the last 4 days and therefore I am now also much more worried. I have neither played with Deposit bonus or deposited from a joint account or other violations that you like to read sometimes, I have also otherwise nix to blame. It was also not a system error, have absent-mindedly also made photos, because such a win in a draw believes you no one. Believe it yourself hardly!

I have even sent proof (where the money is from) for the deposits, because I already know that is required more and more often. I have been playing for a few years and know how difficult the rules have become and I always stick to them.

But with such a winning amount I can no longer sleep knowing how this apparently runs at this casino. So my question, can someone please help me?

Caro has helped me a good year ago (thanks again) and I hope that I can be helped again.

Thank you!!

Have a nice evening!

This post has been translated automatically

gamble1
Icon

[solved] VoodooDreams does not pay out and does not respond to emails and chat...

5th Apr. 2021, at 06:11 pm CEST#2
0 Likes

Nobody has liked this post so far
Clairy2612 wrote on 05.04.2021 at 17:29: Hello dear GJ community!

First of all, have a great rest of your holiday!

I think I need your help regarding the casino Voododreams please!

I have the payout problems only unfortunately read after the win.

I have already tried to collect info under other. But I think just waiting does not bring me further.
So now to my problem:
I play for a few weeks more often in this casino, but have been registered there for a long time. I have never taken a bonus

Except about 1 week ago I redeemed points in real money, but also won nothing. (I think that was on Saturday) After that I deposited one or two times. So played with my money and also lost.

On Thursday I deposited then 4x and was about to stop and got but again free spins on 5€ and still had 1.04€ credit and had but within 20min a balance of 94500€ (due to free spins). I immediately stopped and went to cash out
About 1 hour later I got an email I should present a Deposit with the number xxx and a bank receipt where my name is on it and IBAN, etc.. I immediately printed out all these documents and scanned them as PDF and uploaded them to my account. The next day the amount was no longer on pending payments but only under transactions and there but with "Waiting for approvals"

I do not get any answer to emails, when I ask in chat I am put off. They just say you don't need documents anymore. But now I asked again in the chat and this lady was now a bit strange and told me, one will contact me the next few days by email? ( I would like to have my payout and no email conversation) I asked how long the payout still takes and if they still need something, but she apologized only for the waiting time

I have now yes unfortunately already read a lot in the last 4 days and therefore I am now also much more worried. I have neither played with Deposit bonus or deposited from a joint account or other violations that you like to read sometimes, I have also otherwise nix to blame. It was also not a system error, have absent-mindedly made photos, because such a win in a draw believes you no one. Believe it yourself hardly!

I have even sent proof (where the money is from) for the deposits, because I already know that is required more and more often. I have been playing for a few years and know how difficult the rules have become and I always stick to them.

But with such a winning amount I can no longer sleep, knowing how this apparently runs at this casino. So my question, can someone please help me?

Caro has helped me a good year ago (thanks again) and I hope that I can be helped again.

Thank you!!

Have a nice evening!

Would still wait the work is not on weekends and holidays therefore nothing runs there with edit

If you still have no update until Wednesday I would write to Caro

I can say for my part I always got my money with the group even if I was in plus

This post has been translated automatically

Clairy2612
Rookie

[solved] VoodooDreams does not pay out and does not respond to emails and chat...

5th Apr. 2021, at 06:44 pm CEST#3
0 Likes

Nobody has liked this post so far
Thanks Gamble1,

am just very nervous

This post has been translated automatically

gamble1
Icon

[solved] VoodooDreams does not pay out and does not respond to emails and chat...

5th Apr. 2021, at 07:04 pm CEST#4
0 Likes

Nobody has liked this post so far
Clairy2612 wrote on 05/04/2021 at 18:44: Thanks Gamble1,

am just very nervous

I can understand everything well

Don't worry it's a big sum but like I said if everything is legit you will get your money

This post has been translated automatically

Kleinkariert
Expert

[solved] VoodooDreams does not pay out and does not respond to emails and chat...

6th Apr. 2021, at 04:29 am CEST#5
0 Likes

Nobody has liked this post so far
If you want help from GJ, just ask a GJ member for help. Just write, they always help as good as they can.

It is faster than they become aware of this thread.

This post has been translated automatically

Slothot
Amateur

[solved] VoodooDreams does not pay out and does not respond to emails and chat...

6th Apr. 2021, at 07:44 am CEST#6
0 Likes

Nobody has liked this post so far
Good morning, it is possible that Voodoo Dreams first asks the Provider where you played the game, if everything was correct. Interferences, errors in the matrix, something like that.
So it was with me already a few times...

So you will have to be patient

This post has been translated automatically

wettibernd
Expert

[solved] VoodooDreams does not pay out and does not respond to emails and chat...

6th Apr. 2021, at 12:41 pm CEST#7
0 Likes

Nobody has liked this post so far
With such sums (almost six figures), it always takes a little longer. Everything is checked, especially for Manipulation and possible software errors. That you are nervous about the amount I can well understand, but you will just have to be patient for a few days maybe even 2 weeks. You can even let Caro know for safety's sake, because the communication is always a little faster.

Congratulations on the win, that was times an Easter bunny --- I have mine unfortunately eaten.

This post has been translated automatically

Clairy2612
Rookie

[solved] VoodooDreams does not pay out and does not respond to emails and chat...

6th Apr. 2021, at 01:17 pm CEST#8
0 Likes

Nobody has liked this post so far
Thank you,

I played very well with all the rules as it should be.

I think game error it can not have been, had first played Legacy of Death with my 5 euros (credit was there then 1.04 €) and had free spins and was then at about 16000 € and then I switched to Madam Destiny Megaways and there I had immediately after a few spins a draw with a win of about 1500 € and again and with a picture over 77000 €. I paid out immediately. But also made a picture. The next day when I opened the page again, (had not closed the day before, the sum was still there (I then also photographed) So the state was also saved. Have also still made pictures of the course

Oh man I'm really done, I can only be happy when the money is on my account


This post has been translated automatically

Clairy2612
Rookie

[solved] VoodooDreams does not pay out and does not respond to emails and chat...

7th Apr. 2021, at 11:19 am CEST#9
0 Likes

Nobody has liked this post so far
small update:

Caro has taken care of my matter. A big thank you already!!! Unfortunately, until today for 6 days no reaction on the part of the casino neither on emails or otherwise.

This post has been translated automatically

Clairy2612
Rookie

[solved] VoodooDreams does not pay out and does not respond to emails and chat...

9th Apr. 2021, at 08:11 pm CEST#10
1 Like

Liked this post: Avatar von garfield68 garfield68
Hello there I am again!
A HUGE thank you to Caro! My win was transferred to my account today is also already on it! I also got a very nice email from VoodooDreams after the payout with an apology for the waiting time and circumstances! So my conclusion, even if I was pretty battered nervously, which I think is somewhat understandable with the sum and considering what I have read everything, I have to say, everything fit in the end!
Perhaps it is also because that rarely someone opens a contribution if he has experienced what great but unfortunately only with problems. Should one change evtl. times! I with included!
I wish you all the best of luck and thank you for your encouragement! And a very special
DAAAAAAAAAAAAAAAANNNNNNNNNNNNNNKKKKKKKKKKKEEEEEEEE to Caro!!!!!

This post has been translated automatically

Hot Topics22nd Dec. 2024 at 05:10 pm CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately