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VoodooDreams: [solved] Voodoodreams does not accept documents and does not pay out!

Topic created on 11th Oct. 2020 | Page: 1 of 2 | Answers: 13 | Views: 3,369
Patryczek
Rookie

[solved] Voodoodreams does not accept documents and does not pay out!

11th Oct. 2020, at 07:53 pm CEST#1
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Hello dear ones,

i would like to tell my case again here in the casino complaints section and maybe VoodooDreams is even reading and can help me out...

On 08.10. I deposited money and after some time had an amount with a little over 1000€ on the player account. I gave 800€ for withdrawal and gambled the rest. Then got a mail to verify myself and uploaded my passport and a bank statement with name and address, which was also up to date. My passport as proof of identity was accepted and my bank statement as proof of account was also accepted. But as proof of address, the bank statement was rejected with the note that I should upload a document that is addressed to me and is not older than three months. The bank statement actually fulfilled these requirements.

Then I uploaded a current registration certificate from my city, which I happened to have here because I am getting married next month. This was also rejected. So then I uploaded a statement from my electricity and gas Provider a day later and haven't heard back since. The Live Chat says they can't help me either because they don't have contact info for the Verification department

Since Thursday morning my 800€ are in the transactions as "waiting for approval", but nothing happens. I had actually only registered there because fast payouts were advertised. The live chat said today even if I should be verified tomorrow, standardized security checks would still have to take place, which according to his colleague are already done since yesterday. As long as these run, there would be no payout.

I have neither played with bonus, nor money laundering, no false statements made and am also no fraud. I just want to finally have my money please!

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Kleinkariert
Expert

[solved] Voodoodreams does not accept documents and does not pay out!

12th Oct. 2020, at 12:02 am CEST#2
1 Like

Liked this post: Anonym
I would advise you to contact Julian, maybe he can help despite the restructuring phase of GJ.

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Taybone
Amateur

[solved] Voodoodreams does not accept documents and does not pay out!

12th Oct. 2020, at 02:05 am CEST#3
2 Likes

Liked this post: Anonym, S****m
I don't know if you haven't noticed. Everyone has problems with voodo and its ilk at the moment

Six-digit, five-digit amounts were not paid out. Now also three. They are apparently broke.

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Patryczek
Rookie

[solved] Voodoodreams does not accept documents and does not pay out!

12th Oct. 2020, at 04:30 am CEST#4
2 Likes

Liked this post: Anonym, S****m
No, I have indeed not noticed, otherwise I would not have played there. I had read that they pay out super fast and just because of that I registered there and tried the site.

I have already written to Caro from GJ and am waiting to hear back. I hope she can help me.

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Patryczek
Rookie

[solved] Voodoodreams does not accept documents and does not pay out!

12th Oct. 2020, at 11:58 am CEST#5
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So, a quick update:

I only had to verify my address. My bank account was already verified. Now suddenly I got an email today that I have to verify my bank account and send a screenshot of a certain payment with URL, name, IBAN, date and name of the bank and a current bank statement that contains payments until 12.10., which I logically do not have yet. They have received and accepted the most recent bank statement.

Now I said in the Live Chat that I do not have the account statement yet, but that they have the current one. Now I should only send the screenshot of the payment. I have done that. It remains exciting. Caro tries to help me.

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Mulahontas
Rookie

[solved] Voodoodreams does not accept documents and does not pay out!

12th Oct. 2020, at 12:38 pm CEST#6
2 Likes

Liked this post: Avatar von Patryczek Patryczek, S****m
As known gehts me the same !
Same problems ! I hope no one ever plays there again they must be blacklisted

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Patryczek
Rookie

[solved] Voodoodreams does not accept documents and does not pay out!

12th Oct. 2020, at 04:10 pm CEST#7
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Update:
The screenshot of the payment was not accepted. They want me to send it again with the reference number they requested. But I think that the number they requested is wrong, because in the reason for payment there is a number with the same number of digits, but it is not the number they are looking for and in references it always says notprovided. That is why I am still not verified.

Nils from the Live Chat is really trying hard to help me and talks to the security department all the time, but so far he couldn't get anything done. The security department has probably looked at the bank statements of other players with savings bank accounts and could not find any reference numbers. But they don't want to verify me, because there are different documents to verify for each player. I have now sent them my salary statement so that they can see that I have income and am not laundering money

I'm supposed to get back to them at 4:45pm, but Nils didn't give me much hope. It remains exciting...

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Patryczek
Rookie

[solved] Voodoodreams does not accept documents and does not pay out!

12th Oct. 2020, at 04:52 pm CEST#8
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So, had now again contact with the live chat. Has not resulted in anything. Am slowly really desperate...

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Patryczek
Rookie

[solved] Voodoodreams does not accept documents and does not pay out!

12th Oct. 2020, at 08:43 pm CEST#9
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I have now sent the screenshots of the deposits in the desktop version there again, but the requested reference number simply does not exist. Also showed a complete list of my sales of that day to prove this, but still I am not verified and it does not pay out.

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Patryczek
Rookie

[solved] Voodoodreams does not accept documents and does not pay out!

14th Oct. 2020, at 12:31 pm CEST#10
1 Like

Liked this post: S****m
Update:
I am extremely upset. After Voodoo kept wanting proof of Deposit with a specific reference number, but in my transactions it says notprovided in the reference, I contacted the savings bank. This told me that no reference number was given and it is therefore not apparent to me because Trustly did not provide a reference number. So I could not provide this proof at all

Have then written a lot with Caro, who tried to talk to the manager about the case and help me. Thanks at this point to Caro! Then I was supposed to provide a bank statement up to the present day, i.e. the whole of October, but the bank hasn't even produced it yet. So I saved my sales statement as a PDF and sent it there.

And suddenly my account was blocked and my withdrawal was cancelled. Now I have to send a Face ID and the statements, which do not exist yet. So now I'm going to send the Face ID and the statement again, but I've had enough.

I am now being accused of depositing from a bank account that does not belong to me, which is definitely not true. You can see everywhere that the account is in my name. I sent them a bank statement from 01 October, a photo of my bank card, screenshots, etc.. Only the online banking access is through my fiancée because she has power of attorney and both our accounts are through this online banking access, but the account is clearly through me. What this is about now is not clear to me! The fact is that I feel slowly really fooled!

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