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VoodooDreams: [solved] Voodoodreams cheats with its bonus conditions and does not pay out

Topic created on 18th Nov. 2019 | Page: 1 of 1 | Answers: 8 | Views: 1,747
Jannik1212

[solved] Voodoodreams cheats with its bonus conditions and does not pay out

18th Nov. 2019, at 04:23 pm CET#1
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I loaded 25 euros yesterday and claimed a 100% bonus. As usual there is a 5 euro limit for round bets. Now I had won 380 euros and wanted to pay out. However, they said I had stakes over 5 euros and cancelled everything but 25 euros.
I have of course asked for proof that I should have played over 5 euros, which is why they sent me the transactions.

Supposedly it is also not allowed if you have a win on the Slot machine to push it up with cards or ladder, because they say that this stands as an independent bet. Total bullshit. I have then also referred them to your own terms and conditions, because it says

G. The maximum amount you may wager per spin when playing with a bonus is €5 / $5 / £5/50 SEK / 50 NOK / £500 per bet (or equivalent in another currency) until the bonus's turnover requirements have been met. This includes double bets after the completion of the game round as well as the purchase of bonus round features in games such as White Rabbit

and the legal definition of a bet:
bet . A bet refers to a contract by which, in order to corroborate certain conflicting assertions, a win or victory is agreed upon for the person whose assertion proves to be correct.

But even after that you still said that I bet more than 5 Euro, although clearly only the bet on a spin can be counted as a round. They went also no piece further on it, or have themselves further somehow for it justified, but only said they remain with their decision.

THE CASINO IS SIMPLY THE PUREST FRAUD.

You should all find another casino to play at, because I've been playing for years and I've never seen anything as cheeky as this.

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snopsim
Top Member

[solved] Voodoodreams cheats with its bonus conditions and does not pay out

18th Nov. 2019, at 04:32 pm CET#2
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Unfortunately, this clause is included in the bonus conditions of most casinos. In the terms and conditions it says as you quoted: This includes double bets after the completion of the game round. Is indeed very woolly formulated but that will mean that. Can I personally also 0 understand why it is forbidden. But when using bonus best to do without the ladder or gambling because it is prohibited almost everywhere. I'm really sorry for you !

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Anonym

[solved] Voodoodreams cheats with its bonus conditions and does not pay out

18th Nov. 2019, at 04:43 pm CET#3
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Welcome to the world of online casinos. If you have not noticed this very widespread clause, then you have now learned a bit. No fraud, no nothing. You are upset for nothing.

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Jannik1212

[solved] Voodoodreams cheats with its bonus conditions and does not pay out

18th Nov. 2019, at 05:03 pm CET#4
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So far, no matter at which casino, I never had problems with it, although I usually gamble with the bonus. So it is by no means that it would otherwise be so common. And the, " double bets after the end of the game round" does not include this either, because I select the bet at the bottom left for each game round and a game round goes until the next spin. You can't just formulate something so vague and then bend it to your liking.
This is simply a fraudulent intention.

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upola
Legend

[solved] Voodoodreams cheats with its bonus conditions and does not pay out

18th Nov. 2019, at 05:21 pm CET#5
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That it was never a problem elsewhere I can not believe.
Here were already several cases that the Auszahlimg was denied because of this.
It was always other casinos.

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Anonym

[solved] Voodoodreams cheats with its bonus conditions and does not pay out

18th Nov. 2019, at 05:41 pm CET#6
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Jannik1212 wrote on 18/11/2019 at 17:03: So far, no matter at which casino, I never had problems with it, although I usually always gamble with the bonus. So it's by no means that it would be so common otherwise. And the, , double bets after the end of the game round" does not include this either, because I choose the bet at the bottom left for each game round and a game round does go until the next spin. You can't just formulate something so vague and then bend it to your liking.
That is simply a fraudulent intention.

Yes it is. You can find this 5€ clause in 95% of casinos with slightly different values. Sometimes it is 8 euros, sometimes it is 2 euros per round (when depositing with e-wallets). The fact that you have not encountered this at other casinos does not matter when assessing the current situation

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SuprVra
Visitor

[solved] Voodoodreams cheats with its bonus conditions and does not pay out

18th Nov. 2019, at 06:26 pm CET#7
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n'evening,

Thank you for the good explanations

I'm very sorry @Jannik1212, but it is indeed with us, as well as with many other providers in the bonus conditions

I would normally engage the other teams and ask for a more detailed explanation, but unfortunately in this case it won't make sense

LG, Vera

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Anonym

[solved] Voodoodreams cheats with its bonus conditions and does not pay out

19th Nov. 2019, at 01:20 pm CET#8
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Jannik1212 wrote on 11/18/2019 at 17:03: So far, no matter which casino, I never had problems with it, although I usually always gamble with the bonus.

I do not believe you...

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Caro
Expert

[solved] Voodoodreams cheats with its bonus conditions and does not pay out

19th Nov. 2019, at 01:44 pm CET#9
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The thread creator has violated the bonus rules in this case, this was also confirmed by the casino manager.

This topic has been closed

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