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VoodooDreams: [solved] Voodoo Casino denies payout

Topic created on 30th Sep. 2019 | Page: 1 of 1 | Answers: 2 | Views: 1,510
luckypunch777

[solved] Voodoo Casino denies payout

30th Sep. 2019, at 05:14 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello Gamblejoe Community,

I had deposited today 25€ and received a 9€ bonus (spell redeemed). I then played live Roulette and won just over 1,500€, but still as a bonus balance . I still had to convert 600€. I did that and managed without exceeding the limit of 5€. Payout amount: 1.500.

Now Voodoo Casino refuses to pay me because I allegedly violated the 5€ rule. The Live Roulette game contributes 0% to the wagering. Does the 5€ rule still apply here? If so, can I write off the money.

Thank you very much.

Soylu

This post has been translated automatically

SuprVra
Visitor

[solved] Voodoo Casino denies payout

31st Oct. 2019, at 11:19 am CET#2
2 Likes

Liked this post: Avatar von Caro Caro, Avatar von Fatally Fatally

Hello Soylu,

I'm sorry to hear that your first adventure with VoodooDreams was not a good experience

However, I just looked at your account and you did indeed violate the bonus rules. There's nothing we can do about that either, rules are rules

Feel free to email me and vera@suprnation.com if you have any questions

LG, Vera

This post has been translated automatically

Caro
Expert

[solved] Voodoo Casino denies payout

31st Oct. 2019, at 11:26 am CET#3
0 Likes

Nobody has liked this post so far
The TE has violated the terms and conditions and therefore the topic can be closed.

This topic was closed

This post has been translated automatically

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