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VoodooDreams: Gewinnauszhalung not possible since allegedly played over the 5€. 1500 €

Topic created on 27th Nov. 2020 | Page: 1 of 1 | Answers: 4 | Views: 1,593
Aragon4K

Gewinnauszhalung not possible since allegedly played over the 5€. 1500...

27th Nov. 2020, at 07:33 pm CET#1
3 Likes

Liked this post: B****l, S****Z, s****8
I played today with 100 + 100 € bonus at VoodooDreams.

Also uploaded the winning pictures here.

The statement by email was that I have violated bonus rules.

Have played with max. bet of 5 €

In addition, I have made at Moneytrain 2 1 times for 50 € a 0.50 € a Bonusuy.

Now they have reset me to 100 €.

This post has been translated automatically

Hightower
Top Member

Gewinnauszhalung not possible since allegedly played over the 5€. 1500...

27th Nov. 2020, at 07:41 pm CET#2
0 Likes

Nobody has liked this post so far
At some casinos you are not allowed to buy free spins with Bonus money as far as I know, whether it is the same there I do not know, because there are not games.

This post has been translated automatically

Julian
Elite

Gewinnauszhalung not possible since allegedly played over the 5€. 1500...

27th Nov. 2020, at 07:58 pm CET#3
0 Likes

Nobody has liked this post so far
Am already in contact with the user.

Bonus money is not allowed to buy any Bonuses or free spins there.
The same applies to Risk ladders or Card risk (or similar gamble functions).
From experience, relatively little goodwill is shown in such a situation on the part of the casino.

Unfortunately, our hands are tied here, which is why we cannot provide any assistance in this situation.

This post has been translated automatically

DerHamburger87
Top Member

Gewinnauszhalung not possible since allegedly played over the 5€. 1500...

27th Nov. 2020, at 08:22 pm CET#4
3 Likes

Liked this post: B****l, F****a, S****Z
This is a real pity, because VodooDreams does not allow bonus buys if you have bonus credits.
Really too bad about your class winning pictures, unfortunately, this is in the terms and conditions of the casino

Small Tip for the next time you use a bonus. Conditions look, especially:
-Max Bet
-games excluded from turnover
-Clause whether games with "bonus purchase function" may not be used!!!

Too bad about your wins,
Still good luck!

This post has been translated automatically

Kleinkariert
Expert

Gewinnauszhalung not possible since allegedly played over the 5€. 1500...

28th Nov. 2020, at 01:32 am CET#5
2 Likes

Liked this post: F****a, S****Z
Your stake was 50 € and thus clearly above the 5 €, so you can't do anything. By the way, this is not only the case at "some" casinos, but at almost all. There are very few exceptions where there is no Max. Bet or the Max. Bet is set higher.

You must not only read the terms and conditions, but also understand them correctly. But it is even more complicated with some casinos, certain games are prohibited and also the Max. Bet can sometimes be significantly lower than €5 as a percentage of the Deposit amount. Especially Aspire is known for fancy ideas in the description (for example, bets from 4 € are prohibited, which means the max. Bet. is here at 3.99 €).

Hardly any casino protects a player from the bonus violation, you can expect help in your case neither from MGA nor arbitration board. They are with the terms and conditions immediately on the side of the casino, this is also not meant ill by me. I would have begrudged you the win, but that is one of the things why I almost never play with bonus. Mostly impossible turnover, many rules and with every little mistake a rope is turned out of it.

But vllt. you can negotiate with the casino a goodwill action.

This post has been translated automatically

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