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VoodooDreams: Casino refuses to cash out and deletes my funds from the casino account (Page 2)

Topic created on 05th Jun. 2021 | Page: 2 of 2 | Answers: 17 | Views: 3,435
raczbunny

Casino refuses to cash out and deletes my funds from the casino account

8th Jun. 2021, at 05:00 pm CEST#11
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Since all other withdrawal methods except Trustly were rejected, I wanted to record a video of me withdrawing the 300€.
Unfortunately, for technical reasons, it did not work.
Just for your information:
In the "Sisters of Oz Wowpot!" 350-400 € played with 1€ bet all the time.
And yes. Exactly. No free spins, nothing.
I am very glad that I only deposited 100€ in this casino.
Normally I never want to withdraw under 600€. This time I somehow had a feeling that I should do this.
I can easily do without the 200€.
As you have also seen, I could prove my statements.
Have already played in about 50-60 online casinos. Never had problems with payouts.
The payout has been delayed many times, but such a procedure was never initiated.
I had to pray several times to get my money and without success.
And if the casino will contact here, just ignore, because I am the one who always takes everything in time and justifies.
Can prove everything, everything.
There are numerous casinos where you can play in all peace and not be treated like an underprivileged person.
Simply do not perceive this casino and you have few problems.

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Anonym

Casino refuses to cash out and deletes my funds from the casino account

8th Jun. 2021, at 05:31 pm CEST#12
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You surely have a "MyPaysafe" account, so you should pay it out to it. From there to your bank account. The fees are higher than with Neteller/Skrill, but I don't see any other option for you at the moment.

In addition, the withdrawal to the MyPaysafe account and then to your bank account takes longer than an instant transfer. To my knowledge 3-7 business days

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Caro
Expert

Casino refuses to cash out and deletes my funds from the casino account

10th Jun. 2021, at 12:09 pm CEST#13
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Hi raczbunny, the manager just said that you should have received your payout by now? Can you confirm that for me please?

This post has been translated automatically

raczbunny

Casino refuses to cash out and deletes my funds from the casino account

10th Jun. 2021, at 04:45 pm CEST#14
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No. Of course not. If I pay out someone's money, then I also have proof of it.
They only wanted to pay out via Trustly. No matter how I asked.
That's why there was no point in staying in this casino anymore.
I have blocked my account for an indefinite period.
Nevertheless, thank you for your inquiry.

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Sarkasto
Expert

Casino refuses to cash out and deletes my funds from the casino account

10th Jun. 2021, at 07:32 pm CEST#15
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raczbunny wrote on 10/06/2021 at 16:45: No. Of course I don't. When I pay someone their money, I have proof of that too.

Privacy... Ever heard of that?

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Falke
Expert

Casino refuses to cash out and deletes my funds from the casino account

10th Jun. 2021, at 10:20 pm CEST#16
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Sarkasto wrote on 10/06/2021 at 19:32
Privacy... Ever heard of this?

Now what exactly does that have to do with privacy?

The casino claims the money was paid, the TE denies this and states that they could prove this, i.e. give him a confirmation.

So what does your comment have to do with it?

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ChrisMerzi90

Casino refuses to cash out and deletes my funds from the casino account

13th Jul. 2021, at 09:34 pm CEST#17
1 Like

Liked this post: Anonym
Hello dear ones!

Now I have to get rid of something here!
I have played at VoodooDreams and have me 1000.86€ want to pay out...I am now waiting since 25.06.21 for my Verification, have sent everything they wanted to have with all 4 pages of the document visible!!!!
I sent them all as PDF and all the time an email comes that it is not correct!
In online support each of the employees tells me something different and yes I have now had it!!!! I have sent everything stand now 6 times!!!
I think I will give this story to my lawyer because it is pointless to wait further...!!!

My conclusion to Voodoodreams : NOT RECOMMENDED and in my eyes SCAMM

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gamble1
Icon

Casino refuses to cash out and deletes my funds from the casino account

13th Jul. 2021, at 11:30 pm CEST#18
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ChrisMerzi90 wrote on 07/13/2021 at 9:34 pm: Hello dear ones!

Now I also have to get rid of something here!
I played at VoodooDreams and wanted to pay me 1000,86€...I'm waiting now since 25.06.21 for my Verification, have sent everything they wanted to have in addition with everything 4 pages of the document visible!!!!
I sent them all as PDF and all the time an email comes that it is not correct!
In online support each of the employees tells me something different and yes I have now had it!!!! I have sent everything stand now 6 times!!!
I think I will give this story to my lawyer because it is pointless to wait further...!!!

My conclusion to Voodoodreams : NOT RECOMMENDED and in my eyes SCAMM

Ask times here in the forum with Caro after it can help you there certainly

You can reach her here: Caro

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