VoodooDreams: Casino refuses to cash out and deletes my funds from the casino account
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Casino refuses to cash out and deletes my funds from the casino account
Liked this post: Anonym, F****F
No bonus applied.
After playing for a long time I was able to collect 352€.
The deposited 100€ I used of course several times.
Since my bank does not accept Trustly and Klarna I wanted to transfer to my bank account.
They rejected it.
After that I deposited 20€ from my MuchBetter account and tried to withdraw the money via Muchbetter.
After that the email came with a rejection because I should have played the 20€ deposited money.
After that I did it.
Again requested a withdrawal.
Then came the email, with the rejection, because they are not allowed to pay out the money via Muchbetter for security reasons.
After I logged into the casino again, they even removed my money from the account.
I asked what was going on with the money.
The answer was technical error.
After a long wait I asked again and got the answer that they do not know when my money will be credited to my casino account again.
Proofs:
https://drive.google.com/file/d/1vFNBhRzthzRWM5-9WPcSC-lOWCijy3Te/view?usp=sharing
https://drive.google.com/file/d/1J-Vf7hExNWwCE8oGuziexYYzClnze2Tg/view?usp=sharing
https://drive.google.com/file/d/1EtSuzN5PVMjDFGNkuHpmcvq-KlBrcoH7/view?usp=sharing
https://drive.google.com/file/d/1pZ4zzSu1-2TSoogtJlGod2Z_-LCp-4lS/view?usp=sharing
Edit: Personal data has been removed
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Casino refuses to cash out and deletes my funds from the casino account
Nobody has liked this post so far
On what grounds did they refuse a transfer to your bank account?
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Casino refuses to cash out and deletes my funds from the casino account
Nobody has liked this post so far
This post has been translated automatically
Casino refuses to cash out and deletes my funds from the casino account
Nobody has liked this post so far
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Casino refuses to cash out and deletes my funds from the casino account
Nobody has liked this post so far
The reasoning was simply that I am only and exclusively allowed to cash out with Trustly.
But as written, have meanwhile not even my balance on my casino account.
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Casino refuses to cash out and deletes my funds from the casino account
Nobody has liked this post so far
This post has been translated automatically
Casino refuses to cash out and deletes my funds from the casino account
Nobody has liked this post so far
In the chat, the employee wrote very specifically that a bank transfer is also possible.
I also have a screenshot as proof.
Nevertheless, after I won, they do not want to make a transfer.
Proof of the answer:
https://drive.google.com/file/d/1FgctD9trBXQeyvy9-Xw8LtuwqnaPGTxs/view?usp=sharing
https://drive.google.com/file/d/1E_N7dm5b_KUi9CTBU5ONtziAyGG5I87W/view?usp=sharing
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Casino refuses to cash out and deletes my funds from the casino account
Nobody has liked this post so far
The agents in the chat are super nice with the group and help where they can but are in the point of reliable statements unfortunately not so great because the departments in the background usually handles everything differently
but would still take the statements in the chat as an argument because you were told so you can assume as a customer that it is true then it should be possible as a gesture of goodwill but to take another payment method than Trustly
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Casino refuses to cash out and deletes my funds from the casino account
Nobody has liked this post so far
As long as you Deposit, the world is fine. If you want to pay out, the control
whether Trustly or similar or e-wallet. The return makes it and is the 1. warning signal
for banks to block, reject, display according to new rules. Voododreams will
apparently, with live and casino Table games, recognized as illegal or is listed.
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Casino refuses to cash out and deletes my funds from the casino account
Nobody has liked this post so far
I am trying to ask them for help to make a transfer to the account.
Hope they will help me.
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