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Videoslots: videoslots.com - Sofortüberweisung über klarna / Adyen B.V. - Payments rejected by house bank.

Topic created on 29th Jan. 2019 | Page: 1 of 2 | Answers: 16 | Views: 9,605
misi27

videoslots.com - Sofortüberweisung über klarna / Adyen B.V. -...

29th Jan. 2019, at 05:16 pm CET#1
1 Like

Liked this post: Avatar von Nermina Nermina
Good day, I have registered on the site Videoslots.com to play a little bit there.
I have also claimed the Deposit bonus.
I made all my deposits via Klarna Sofortüberweisung.

Now to my problem: To keep an overview of payments made so far (without bonus etc.), I opened the online portal of my house bank in parallel.
Unfortunately, I fell into a kind of gambling frenzy due to well...let's call it friendly bad luck.
In the beginning I knew exactly how much money I had deposited and in the end (several hours) I only knew how much I had deposited by looking at the bookings in the online portal of my house bank
When I finally stopped at the end and my remaining balance after Verification (went really fast) have paid out, I noticed in the transactions on the side of Videoslots, which was deposited there more than is noted in my house bank. Deposits of 2400€ also went from the account, but were listed at Videoslots 5000€ in the transactions.

The first thing I did was to call the klarna service hotline. The result was that I would like to send them an email in which I describe the problem.
I then asked how this can be and whether there are open claims.

Short quote summary of the answers: "We do not debit any amounts. The payment method is called Sofort Überweisung." " You do not have a contractual relationship with us. So you can not have
Receivables have with us."

My next port of call was the hotline of my bank. They confirmed to me that they tried to debit money, but the bookings were not executed or rejected due to insufficient funds
This is exactly what I had hoped for, i.e. that you can't deposit money if you don't have any left. Especially not via instant bank transfer. My house bank advised me in no case on any claims (which there is not even) to go.

I wanted to contact Videoslots, but my account was blocked. I have not received an e-mail from them.
I no longer have any credit there, but probably about 100 euros which one should receive a kind of Cashback at the weekend and some free spins. I'm happy to do without the money, if the matter is now settled.

My question now would be, how I should react best if some dubious collection company or Videoslots should contact me with open claims?
Personally, I do not see it a credit balance to balance, which I could never have. According to this scheme, one could have probably deposited tens of thousands of Euros and driven oneself into ruin.


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Anonym

videoslots.com - Sofortüberweisung über klarna / Adyen B.V. -...

29th Jan. 2019, at 05:27 pm CET#2
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Simply reject, whereby eigl. the message should come that your account is not covered.

But I would be careful if you continue to play. Such a rush can happen quickly, especially if it does not run, you pay in like stupid.

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misi27

videoslots.com - Sofortüberweisung über klarna / Adyen B.V. -...

29th Jan. 2019, at 05:33 pm CET#3
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That is the mockery, this message never came. I am glad that I have looked at some point. Otherwise I would have been able to Deposit thousands of euros. I just do not understand why the payments go through when my bank clearly blocks the requests from Klarna / Adyen B.V..

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Knochen
Elite

videoslots.com - Sofortüberweisung über klarna / Adyen B.V. -...

29th Jan. 2019, at 05:35 pm CET#4
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misi27 wrote on 29/01/2019 at 17:33: That's a travesty, this message never came. I am glad that I have looked at some point. I would have otherwise certainly still tens of thousands of euros deposit. I just do not understand why the payments go through when my bank clearly blocks the requests from Klarna / Adyen B.V..

As far as I know, this is due to the payment service Provider and not Videoslots. Videoslots always goes in advance with this type of transfer and receives the amounts from klarna only later

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wettibernd
Expert

videoslots.com - Sofortüberweisung über klarna / Adyen B.V. -...

29th Jan. 2019, at 06:12 pm CET#5
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If there is a demand from anyone then write back that you make a criminal complaint for promoting illegal gambling if they insist on the money, then there is immediate peace.

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misi27

videoslots.com - Sofortüberweisung über klarna / Adyen B.V. -...

29th Jan. 2019, at 06:18 pm CET#6
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But don't I also make myself liable to prosecution?

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Stromberg
Legend

videoslots.com - Sofortüberweisung über klarna / Adyen B.V. -...

29th Jan. 2019, at 06:18 pm CET#7
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Liked this post: Anonym, Anonym, Avatar von Jubla2014 Jubla2014
And in your intoxication you do not even notice that you Deposit 2600 euros more than you have?
I can only advise you to stop gambling...

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Maze168
Rookie

videoslots.com - Sofortüberweisung über klarna / Adyen B.V. -...

29th Jan. 2019, at 06:22 pm CET#8
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Greetings.. .. So I can tell you that if you, for example, on a Sunday... . Where no bank books, deposited without end... (you have on your online banking 500€ stand-> but deposited at the casino 1000€. ... In several steps) ... Do not check until Monday. ... Has already happened to me ... Let's say by mistake ... BUT THE RAUSCH forces one to yes formally

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misi27

videoslots.com - Sofortüberweisung über klarna / Adyen B.V. -...

29th Jan. 2019, at 06:35 pm CET#9
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It certainly may be the case with your bank. Maze168.
However, this is not the case with me
I was told by my bank that money was attempted to be requested, but the requests were fortunately rejected outright due to lack of funds on the part of my bank.
And yes, I had completely lost track. In 30 minute intervals free spins and funny trophies, then another bonus that had to be unlocked...
Surely I acted mega stupid, but I can't change it anymore.
However, I am very glad that I can rely on my bank and I was not granted a dispo or the like.
Why the company klara but simply says that everything is i.O. and you can blithely continue to Deposit is beyond me.

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Anonym

videoslots.com - Sofortüberweisung über klarna / Adyen B.V. -...

29th Jan. 2019, at 06:44 pm CET#10
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misi27 wrote on 01/29/2019 6:18 pm: But don't I make myself liable to prosecution as well?

When you get right down to it: Yes.

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