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Videoslots: Videoslots denies payout and blocks acc (Page 7)

Topic created on 05th Jan. 2019 | Page: 7 of 12 | Answers: 111 | Views: 26,814
Fabio1307
Visitor

Videoslots denies payout and blocks acc

5th Jan. 2019, at 08:46 pm CET#61
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Random wrote on 05/01/2019 at 20:04
So that really says it all why I don't believe the story like that.

Someone who is not so intensively familiar with online gambling immediately deposits 1000 euros?



And the second thing is that you say you now have a completely different IP than at the time when you locked yourself at Videoslots.
Then there should be no problems at all.
How does Videoslots connect you two then?

They have never mentioned anything that brings us in connection, this was simply angesehn by you as a problem. However, it was never said.

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Sunnyundflo
Top Member

Videoslots denies payout and blocks acc

5th Jan. 2019, at 09:04 pm CET#62
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show a screenshot of the chat history with a Videoslots MA !

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Anonym

Videoslots denies payout and blocks acc

5th Jan. 2019, at 09:06 pm CET#63
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So here is a lot of speculation but on the point 1.4 of the terms and conditions has not yet gone....
The point 1.4 deals with the accounts, everything that has to do with it and if the TE should have violated this point, one of them, there will certainly be a reason for it.
Random is probably not wrong and they somehow bring the two accounts in connection and after the one has been blocked it is just something in point 1.4..
-----
Have the point and the subpoints times copied and translated with Google Translate..:

1.4 Videoslots reserves the right, at its sole discretion:

  • refuse a person to open a Videoslots account and / or close an existing account, not accept deposits without explanation, provided that bets already made and wins will be honored by the company, provided that they were not acquired by fraud or other fraud illegal or illicit means

  • suspend and / or terminate the person of promotional activities, contests or other services at any time

  • Videoslots believes that there are reasonable concerns that the account is, was or may be

    • being used for illegal, fraudulent or dishonest activities

    • request documents verifying identity, permission to use a specific card (including prepaid cards) and / or other facts provided by the account holder before expediting withdrawals.

    • maintain and manage the account holder's funds in accordance with generally accepted guidelines

    • for cash management. This may be a financial institution and / or a payment solution provider

    • entrusted with holding funds on behalf of and / or for the benefit of the account holder

    • disclaims and / or seizes funds available in an account and / or refuses to file a claim in case of direct or indirect violation of these Terms and Conditions and / or other unauthorized persons



  • limit and refuse bets and terminate events or games from being offered on the website.


1.4.1 Inactive accounts

  • Your member account is considered inactive if you do not log into your account for more than 12 months. A fee of €1 per month will be charged for inactive accounts.


1.4.2 Inactive member accounts

  • If your Member Account has been inactive for thirty months, we will transfer the balance on your Member Account to you or, if you are a non-resident, to the Malta Gaming Authority in Malta, against whom you have no claim.


1.4.3 Blocked / Excluded Accounts

  • If your Member Account has been blocked or excluded by Videoslots, the available funds in the Member Account will be transferred to you. Videoslots will transfer money to your last used payment method immediately after your account is locked. Money will only be transferred to you. If your account is not subject to a money laundering notice, Videoslots may withhold the money until approval is granted.


1.4.4 Closed accounts

  • Prior to closing your Member Account, Videoslots will notify you of any available funds in your Member Account. You will be prompted to withdraw all available funds from your account prior to closing your account. If an account is closed before available funds are withdrawn, you will need to contact customer support to retrieve your funds. An Available Balance can only be withdrawn after KYC has been performed in accordance with the rules and thresholds set out in these Terms and Conditions. If the Videoslots account is closed, the procedure described in 1.4.3 will apply.

  • All outstanding n bets at the time of account closure will be taken into account.


-----


Now everyone can make a rhyme out of it but it should be clearly on the account.

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Bvb1995
Expert

Videoslots denies payout and blocks acc

5th Jan. 2019, at 11:00 pm CET#64
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Let's say the story is not true, he did it himself.

But for what reason does the casino not pay?

They can not prove that the payer is lying?

Just imagine the story is true and you do not get money

I play as I said with my friend who is everywhere gespeert until now no problems

But were also no 10k I will win 10k were also me so come and that annoys me!

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Fabio1307
Visitor

Videoslots denies payout and blocks acc

6th Jan. 2019, at 01:05 am CET#65
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Bvb1995 wrote on 05/01/2019 at 23:00: Let's say the story is not true he did it himself.

But for what reason the casino does not pay ?

They can not prove that the payer is lying?

Just imagine the story is true and you do not get money

I play as I said with my friend who is everywhere gespeert until now no problems

But were also no 10k I will win 10k were also me so come and that annoys me!

Thank you that at least one understands my problem

Because others it is apparently more important to set up any daring assumptions regarding my identity.

Well, I have the email address of Alexander Stevendahl (CEO Videoslots).
I will now contact him and try to find a solution.

Of course I will post here the further course and events.

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Anonym

Videoslots denies payout and blocks acc

6th Jan. 2019, at 01:16 am CET#66
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Fabio1307 wrote on 01/06/2019 01:05 PM
Thanks that at least one understands my problem

Because others it is apparently more important to make any daring assumptions about my identity.

Well furthermore I have the email address of Alexander Stevendahl (CEO Videoslots).
I will now contact him and try to find a solution.

Of course I will post here the further course and events.

Please post a screenshot of said discussion with the support

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Fabio1307
Visitor

Videoslots denies payout and blocks acc

6th Jan. 2019, at 01:40 am CET#67
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Random wrote on 01/06/2019 01:16 PM
Do post a screenshot of said discussion with support.

How can I post a screenshot here?
Is it possible with the smartphone or do I have to go to the computer?

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Marqes
Expert

Videoslots denies payout and blocks acc

6th Jan. 2019, at 01:50 am CET#68
2 Likes

Liked this post: Anonym, M****3
So I find in today's age isses nen unding with same IP - per household etc..
Each device has Wlan etc, what if I'm at a buddy and I want to play a round in his Wlan with my Acc., but I do not know that he is also registered with Onlinecasio xxx?
Or it's a big house party with 50 people and 2 or 3 of them are playing at the same time via Wlan?

This clause should definitely be taken out when it is sure that it is two different verified people.
Period.

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tsrvtech
Amateur

Videoslots denies payout and blocks acc

6th Jan. 2019, at 11:04 am CET#69
0 Likes

Nobody has liked this post so far
Random wrote on 05/01/2019 at 20:04
So that really says it all why I don't believe the story like that.

Someone who is not so intensively familiar with online gambling immediately deposits 1000 euros?



And the second is that you say you now have a completely different IP than at the time when you locked yourself at Videoslots.
Then there should be no problems at all.
How does Videoslots connect you both then?

If the "blocked" has previously logged on to the same PC / browser, you can read that via cookies.
Best to clean from time to time....

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Anonym

Videoslots denies payout and blocks acc

9th Jan. 2019, at 11:23 am CET#70
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I would like to say here times to Online Casinos such as Rizk, Videoslots, LeoVegas and LVBet ässern.ich play for 15 years of 10 years online and I state casinos I can tell you that it is always the same procedure. If you sign up somewhere new come good profits after you have paid out or won comes purely garnix more I warn me of the above casinos I am of the opinion that casinos have very well influence on the game I have experienced the unglubwürdigsten things.A win comes sometime again if you have paid plenty or have reached a certain level.also in the Live Casino you can watch it exactly no matter when I log in I notice especially at Dragonara and Grandlive casino always the same numbers or very often the same movement comes that is more like funny the recognize your playing style and you have no chance no matter what you play.I have also fromem real casinomal sawed a chip and had to determine that there is a chip in it.According to the casino it is a security against counterfeiting of jetons I am of the firm opinion that here is also exactly regestriert who wins when where and how much the jetons have won with all the electronics under the roulettetischen.abschließend I would like to say that I 5 months now no longer play because too much has broken in my family.ich have already won a lot and paid out but then never came back what is in every casino the same procedure and I'm gone the fun of playing.in Lvbet casino I won 700 at the beginning then I have 36 times deposited without a win no matter where whether Roulette or slots there is then nothing more to lure the players and then take out.I have me at almost all online casinos can block or made the self-blocking.I hope some players wake up because so you do not come to money you just run after his losses

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