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Videoslots: Videoslots denies payout and blocks acc (Page 3)

Topic created on 05th Jan. 2019 | Page: 3 of 12 | Answers: 111 | Views: 25,824
Anonym

Videoslots denies payout and blocks acc

5th Jan. 2019, at 01:20 pm CET#21
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Fabio1307 wrote on 05/01/2019 at 13:01: Good day,
Well I am the said friend and I explain you because case, because here many are suspicious.

So I signed up on 26.12.18 at Videoslots and deposited 1000Euro via instant transfer. This went without any problems. After an up and down on the slos I won 5800Euro on Queen of Riches. I continued playing and managed to win 10500Euro on Jemming Jars. I lost another 500Euro and then I wanted to pay out the buzzer of 10'000Euro. The first Verification steps went without problems. The only verification step which took longer was "Verify Immediately". There any documents were required. First a screenshot of my e-banking, then a screenshot of the contract number etc., this was all already visible on the first screenshot. Then came the request that I should send the bank statement in paper format. I followed this and sent it
First it was rejected, I sent it again and suddenly I got the mail that I am verified. So after that I wanted to make the payment. However, always after 5-10min, after I had filled out the withdrawal request, the mail withdrawl denied.
I turned to the support and dor began the whole game. On the questions why the withdrawal was blocked again and again I got only the statement the Deposit would not be settled. I should bring a confirmation of the bank and then I could pay out. After I closed the chat I wanted to log in to Videoslots and lo and behold, account deactivated.
Again I tried to reach the support. After countless attempts I got the message that I have violated the AGB's term1,4. After further inquiries as to what exactly I should have done wrong, I always received the same answer: Term 1,4.
Videoslots reserves the right to give me a reason why my account is blocked.

I can confirm all of this through emails and saved chats. I am really disappointed with Videoslots

In the meantime I have received an email that they have received the money. However, my account remains blocked because I have violated Term1,4

I hope that I get my money and thank the user Nico98 for creating this thread.

Since there was a lot of distrust, I felt compelled to tell my story here.

Kind regards
Fabio

Then we hope that you get your money, would be then not so tragic end. I quote a part of the terms and conditions, which says that if you are blocked the money is transferred to the last deposit method:



  • If your Member Account has been blocked or excluded by Videoslots, the available funds in the Member Account will be remitted to you. Videoslots will transfer money to your last used payment method immediately upon blocking your account. Money will be remitted to you only.unless your account is undergoing anti-money laundering investigation in which case Videoslots will withhold funds until authorized to release them.



You will probably find out on Monday if all this will work out. If you want to go even further, I recommend you to register at the forum Casinomeister and write in English there are some responsible persons from Videoslots who take care of such problems and can help. Especially if you write there in the forum in public this will put pressure on Videoslots and they will have to react.

Recommend you for the future to verify yourself directly, the casinos are just waiting to delay the verification with huge wins. Videoslots, etc. verify quickly and there are others that verify quickly - but that is the clear minority! But even Videoslots will take a closer look at such sums, they had to pay a fine because of lax controls and now they are probably overcautious.

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Anonym

Videoslots denies payout and blocks acc

5th Jan. 2019, at 01:23 pm CET#22
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Fabio1307 wrote on 05/01/2019 at 13:16: Hello,
Yes have played and deposited with the user Nico98.

There is the problem

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Anonym

Videoslots denies payout and blocks acc

5th Jan. 2019, at 01:25 pm CET#23
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Write to Daniel. He will be able to help you.


Is the friend you played with banned from Videoslots or something similar?

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G****e

Videoslots denies payout and blocks acc

5th Jan. 2019, at 01:27 pm CET#24
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Let your bank charge back the 1000 Euro. It should work ....

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Anonym

Videoslots denies payout and blocks acc

5th Jan. 2019, at 01:30 pm CET#25
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Gamble wrote on 05/01/2019 at 13:27: Let your bank charge back the 1000 euros. Should work yes ....

Would probably be better to take the 10,000

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sippi
Expert

Videoslots denies payout and blocks acc

5th Jan. 2019, at 01:42 pm CET#26
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T0uchTheSky wrote on 01/05/2019 12:23 PM
Your bank doesn't have to support Trusly to withdraw money. That's the same for me, I'm with Fidor Bank and they don't support Trusly either, which means I can't Deposit money via Trusly, but withdraw zero problem, vllt is the same with your bank. Besides, your problem is a completely different problem to the Te^^

How do you pay out? Am also yes also with Fidor and when I want to withdraw with Trustly, the bank is not there in the selection and it goes no further.

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Fabio1307
Visitor

Videoslots denies payout and blocks acc

5th Jan. 2019, at 02:01 pm CET#27
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Hello,
Had now again sought the conversation with Videoslots. The only thing I get back is that my account has been permanently closed by the responsible department.

On the question of which department there was no answer.

I have already contacted MGA but have not received any feedback.

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T0uchTheSky
Elite

Videoslots denies payout and blocks acc

5th Jan. 2019, at 02:05 pm CET#28
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sippi wrote on 05/01/2019 at 13:42
How do you cash out? Am also yes also with Fidor and when I want to pay out with Trustly, the bank is not there in the selection and it does not go further.

At Videoslots I only use Neteller, but last year I deposited at a casino, do not know the name anymore, via Sofortüberweisung, because the Deposit via Trustly via my Firdor Bank did not go, but withdrawal via Trustly without problem, have times just made a screenshot.




T0uchTheSky

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Anonym

Videoslots denies payout and blocks acc

5th Jan. 2019, at 02:06 pm CET#29
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Fabio1307 wrote on 05/01/2019 at 14:01: Hello,
Had now again sought the conversation with Videoslots. The only thing I get back is that my account has been permanently closed by the responsible department.

On the question of which department there was no answer.

I have already contacted MGA but have not received any feedback.

If you have created multiple accounts from the same IP address or you and your colleague is probably a violation of the terms and conditions whether you the MGA ka.

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Anonym

Videoslots denies payout and blocks acc

5th Jan. 2019, at 02:07 pm CET#30
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T0uchTheSky wrote on 05/01/2019 at 14:05
At Videoslots I only use Neteller, but last year I deposited at a casino, don't remember the name, via Sofortüberweisung, because the Deposit via Trustly via my Firdor Bank didn't work, but withdrawal via Trustly without problem, just took a screenshot.




A****m

Check your inbox you seem to have real groupies at the bank

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