Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Videoslots: [solved] Videoslots deposit disappeared

Topic created on 05th Dec. 2020 | Page: 1 of 1 | Answers: 7 | Views: 1,706
Marandi1209
Visitor

[solved] Videoslots deposit disappeared

5th Dec. 2020, at 11:33 pm CET#1
0 Likes

Nobody has liked this post so far
Hi guys,
I have a problem with Videoslots.
Last week Friday I deposited 30 euros via Klarna there. The message appeared, thank you very much. Deposit successful etc..
But in my player account the 30 euros were and are not visible. Not even in transaction

On my bank account these are of course debited

Several times I have contacted the support, but there it says: they are waiting for feedback from accounting.

You have already received a screenshot from my online banking

They just say you will get back to me
Do any of you have experience how long something like this takes, or what else I can do?
This is now over 7 days ago
I find super long for a store that according to support works 24/7
Before and after that I had no problems with deposits.

Best regards

This post has been translated automatically

Katyanoack
Experienced

[solved] Videoslots deposit disappeared

6th Dec. 2020, at 11:38 am CET#2
0 Likes

Nobody has liked this post so far
Marandi1209 wrote on 05/12/2020 at 23:33: Hi guys,
I have a problem with Videoslots.
Last week Friday I deposited 30 euros via Klarna there. The message appeared, thank you very much. Deposit successful etc..
But in my player account the 30 euros were and are not visible. Not even in transaction

On my bank account these are of course debited

Several times I have contacted the support, but there it says: they are waiting for feedback from accounting.

You have already received a screenshot from my online banking

They just say you will get back to me
Do any of you have experience how long something like this takes, or what else I can do?
This is now over 7 days ago
I find super long for a store that according to support works 24/7
Before and after that I had no problems with deposits.

Best regards

This is what I had with MrVegas . Deposited money via Neteller, this message came that it was successful, but money was not booked ...

Support says that the financial department will take care of it, so far it is not on my account and also not back on neteller . Lately, they often have difficulties with deposits according to support.

Is already annoying

This post has been translated automatically

Kleinkariert
Expert

[solved] Videoslots deposit disappeared

7th Dec. 2020, at 04:46 am CET#3
0 Likes

Nobody has liked this post so far
I think that will be clarified in the course of the week. Sometimes there are problems with Klarna, usually Videoslots goes in advance.

That means you Deposit, the casino gets a message that money is on the way. The casino lets you play. If there are problems with this process, in most cases it will be resolved on a business day when the money actually arrives at the casino.

At least, these problems have usually cleared up on Monday evening or Tuesday morning.

This post has been translated automatically

Anonym

[solved] Videoslots deposit disappeared

7th Dec. 2020, at 05:24 am CET#4
0 Likes

Nobody has liked this post so far
Yes I think so too, with Klarna I also had that with normal order processes. Error messages and about 7 days refund on the account

Now and then have the huge errors in the system and it is annoying
I prefer to pay with giropay or trustly

This post has been translated automatically

Marandi1209
Visitor

[solved] Videoslots deposit disappeared

7th Dec. 2020, at 08:58 am CET#5
0 Likes

Nobody has liked this post so far
I'm curious, it's been over a week. To be honest, I've already written it off

This post has been translated automatically

Kleinkariert
Expert

[solved] Videoslots deposit disappeared

7th Dec. 2020, at 12:40 pm CET#6
0 Likes

Nobody has liked this post so far
Marandi1209 wrote on 07/12/2020 at 08:58: I'm curious, it's been over a week. Have honestly already written it off.

You can also log on to Klarna and get help. If you give yourself a jerk and something goes behind you get your money guaranteed. I mean for 30 € you can make the 5-10 minutes effort already.

In the end it is free money for the casino. By the way, I got my biggest hit with a 30 € Deposit, you can also get a lot out of something like that.

This post has been translated automatically

Marandi1209
Visitor

[solved] Videoslots deposit disappeared

7th Dec. 2020, at 11:39 pm CET#7
0 Likes

Nobody has liked this post so far
Hello again,

have today again exerted pressure and also mentioned that I am active here in the forum and lo and behold: The money is now credited.

Whether that was now coincidence. Does not matter!
The main thing I have my money

Thanks again for the friendly tips

This post has been translated automatically

Sabine
Experienced

[solved] Videoslots deposit disappeared

8th Dec. 2020, at 08:40 am CET#8
0 Likes

Nobody has liked this post so far
Since the TE has received his Deposit, I am closing the thread.

This thread was closed

This post has been translated automatically

Hot Topics26th Apr. 2025 at 08:06 am CEST

Online Casinos
0
Online Casinos
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2025 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately