Videoslots: Payment stalled for almost 1 month

Bayos wrote on 03/24/2021 at 08:24: I made my first Deposit via MasterCard on 02/28/2021. and on the same day I made a withdrawal for 400 euros (also via Mastercard, as mandatory).

The Verizifierung went super quickly and the processing of the withdrawal was also quite fast. However, I have not received the money until today

As I could find out afterwards from several posts, etc., this is probably due to the MasterCard, since you can not pay out on this, which I did not know before, which I can not confirm so but also, because I have very well already received payments on this. With another operator came even once directly the message that the payout via MasterCard has not worked and the money was directly back to the operator and he could then transfer it by bank transfer

So here there are the most different versions regarding Mastercard payouts.

Well, of course I have been in contact with Videoslots for weeks and had already sent account statements to prove a "non-receipt" of the money and they wanted to take care of it and now it just does not go forward. Again and again they say that they are waiting for an answer from the payment provider. One would not have a contact to this. So I can not imagine with the best will in the world that a corporate customer has no contact person at a service Provider or gets faster access to an answer than here.

4 weeks for such a story is too long for my taste. Perhaps someone has had similar experiences

If this does not immediately serve as a complaint, then please rehang from the mods


Greeting

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This post has been translated automatically