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Videoslots: Complaint about the ridiculous player protection and highroller bonuses. (Page 3)

Topic created on 03rd Jul. 2019 | Page: 3 of 5 | Answers: 47 | Views: 9,566
Saphira
Expert

Complaint about the ridiculous player protection and highroller bonuses.

4th Jul. 2019, at 01:46 am CEST#21
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Liked this post: Avatar von sippi sippi
Totoro wrote on 07/03/2019 at 20:43: Woe if he tried to pay out 2000...:)

Grds we are all responsible for our own actions. If crap happens and you knowingly run into the buzz saw, you should also bear the consequences. If you had won 250.000, we would never have read anything from you. If it goes the other way around, people like to look for someone else to blame or say "gambling addiction". You had a weak moment, happens to all of us. Wipe your nose, move on. If you had access to 100,000, the loss shouldn't hurt you too much. In all seriousness

I see it exactly the same way. If you can gamble away 100,000 euros within two weeks, you should also be responsible for the consequences. It is quite convenient to then invoke the topic of "addiction". It would be much more manly to have the ass in the trousers to put this away sovereignly. Just as confidently as the 100,000 euros were spent

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G****e

Complaint about the ridiculous player protection and highroller bonuses.

4th Jul. 2019, at 05:14 am CEST#22
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I mean that Trustly and sofortüberweisung has limits. Well wish you good luck if you rush legal action

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wettibernd
Expert

Complaint about the ridiculous player protection and highroller bonuses.

4th Jul. 2019, at 09:13 am CEST#23
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Gosh, you're better than me. Because in my "heyday" I once condemned 43 k in one week

But what do you actually want to complain about? You deposited money and played, unfortunately lost --- casinos are there to play and in many cases the result is rather negative for the player. Would you also complain if you had won 100 k or would you understand if the casino then wants something from you? You would have had the opportunity to limit your deposits in advance, but you have not done so. Were there any errors in the games or has money been deducted without you having spun a slot?

I think the casino has adhered to its terms and conditions and you have simply lost. Take it and learn from it, in this case no one will help you. You can try to achieve something with such a return lawyer, but I think you will only pay a few hundred dollars in fees and that's it

Next time just think before, then afterwards the shock is not so great

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Anonym

Complaint about the ridiculous player protection and highroller bonuses.

4th Jul. 2019, at 09:18 am CEST#24
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Rakoon wrote on 07/04/2019 at 01:04: Thank you first to those who replied reasonably instead of trying to ridicule the whole thing

What also surprised me are the high Deposit limits at Sofort and Trustly. In every other casino I could never deposit more than 2-3000 € a day. At Videoslots I was able to deposit €10000 via Trustly and €10000 via Sofort

Reading through some of the comments I have the feeling that I was not understood at all: I wasn't playing to win spins on the Jackpot wheel nor am I concerned with getting every penny of money out of the casino. It gets on my nerves that you only get ridiculous Bonuses for such an enormous amount of money that you have gambled away. In all other casinos where I have gambled so far, you would have been treated much better

And finally: as already mentioned in my first post, Videoslots has briefly blocked my account because I gambled away large sums within a short time and also referred to the limits that I should set. However, it was no problem to have the block lifted again and to set the limits is anyway my own decision...
It may be a ridiculous example, but imagine an enormously intoxicated customer in a bar, who constantly runs up to the bar to have another drink. How caring would it be in such a situation to ask the drunk if he really wants to continue? Would it not be better as a bartender / operator to say friend for you it's over now?
In principle, I think it is not different with the Player protection of the casino. Had the bspw. after the first 30,000 € my account would have blocked it me at the beginning possibly annoyed but I would have also most likely today still had some of the money over.

If your only concern is that you only got ridiculous bonuses, then everything is fine.

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Stromberg
Legend

Complaint about the ridiculous player protection and highroller bonuses.

4th Jul. 2019, at 09:46 am CEST#25
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Rakoon wrote on 07/04/2019 at 01:04: Thank you first to those who responded reasonably instead of trying to ridicule the whole thing

What also surprised me are the high Deposit limits at Sofort and Trustly. In every other casino I could never deposit more than 2-3000 € a day. At Videoslots I was able to deposit €10000 via Trustly and €10000 via Sofort

Reading through some of the comments I have the feeling that I was not understood at all: I wasn't playing to win spins on the Jackpot wheel nor am I concerned with getting every penny of money out of the casino. It gets on my nerves that you only get ridiculous Bonuses for such an enormous amount of money that you have gambled away. In all other casinos where I have gambled so far, you would have been treated much better

And finally: as already mentioned in my first post, Videoslots has briefly blocked my account because I gambled away large sums within a short time and also referred to the limits that I should set. However, it was no problem to have the block lifted again and to set the limits is anyway my own decision...
It may be a ridiculous example, but imagine an enormously intoxicated customer in a bar, who constantly runs up to the bar and has another drink. How caring would it be in such a situation to ask the drunk if he really wants to continue? Would it not be better as a bartender / operator to say friend for you it's over now?
In principle, I think it is not different with the Player protection of the casino. Had the bspw. after the first 30,000 € my account would have blocked it me at the beginning possibly annoyed but I would also most likely today still had some of the money over.

The point is that it comes across a bit funny if you have gambled away 100,000 euros and then complain several times about the bad bonuses. That should hardly be the problem.
Otherwise, I'm not that familiar with the regulations. You probably should have blocked your account when the break was recommended, but of course that doesn't help you now, I know.

However, I don't understand why it is assumed that the loss doesn't hurt you or that you surely have much more money. It is quite possible that someone gambles away all his money, it would not be the first time...

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Anonym

Complaint about the ridiculous player protection and highroller bonuses.

4th Jul. 2019, at 10:27 am CEST#26
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Stromberg wrote on 04/07/2019 at 09:46
The point is that it comes across a bit funny when you have gambled away 100,000 euros and then complain several times about the bad bonuses. Surely that shouldn't be the problem.
Otherwise, I'm not that familiar with the regulations. You probably should have blocked your account when the break was recommended, but of course it's no use to you now, I know.

However, I don't understand why it is assumed that the loss doesn't hurt you or that you surely have much more money. It is quite possible that someone gambles away all his money, it would not be the first time....

Hey, yes, it's about the fact that with the gambled 100000 I did not get more Bonuses than probably someone who has gambled 1000. And then I'm told something about fairness. All other casinos where I have gambled so far, have extra attention for Highroller. Not that I want to minimize normal players or so but if you think about it logically then you expect more in my situation ...

And yes you're right, because was all the money I had ...

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Begbie
Elite

Complaint about the ridiculous player protection and highroller bonuses.

4th Jul. 2019, at 11:11 am CEST#27
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100k is only a lot of money if you have nothing.
if you are a millionaire, 100k is peanuts.
but i also see it like most of the people here, there should have been a security mechanism at VS.
not mandatory at the bank, because you can set the limits yourself, if you can prove your creditworthiness...

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Anonym

Complaint about the ridiculous player protection and highroller bonuses.

4th Jul. 2019, at 11:43 am CEST#28
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Rakoon wrote on 04/07/2019 at 01:04: Thank you first of all to those who have answered reasonably instead of trying to pull the whole thing into ridicule
It may be a bit of a ridiculous example now but imagine a hugely intoxicated customer in a bar who keeps running up to the counter for another drink. How caring would it be in such a situation to ask the drunk if he really wants to continue? Would it not be better as a bartender / operator to say friend for you it's over now?
In principle, I think it is not different with the Player protection of the casino. Had the bspw. after the first 30,000 € my account would have blocked it me at the beginning possibly annoyed but I would have also most likely today still had some of the money over.

The example you give here is completely out of place. Let's take the example differently and assume that you play in a casino and run to the machine 10 times. The employees in the casino pay attention to such things and will take you aside and talk to you about your gambling behavior


If you order alcohol offline from Amazon, you can order thousands of cases of it and consume it all in peace in your pad and drink yourself to death, just as anonymously as the online gambler who leads a quiet life in the office during the day and gambles away his savings in the evening.

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upola
Legend

Complaint about the ridiculous player protection and highroller bonuses.

4th Jul. 2019, at 11:58 am CEST#29
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Stromberg wrote on 07/04/2019 09:46 PM


Why one assumes that the loss does not hurt you or you certainly have much more money, I do not understand, however. Is quite possible that someone gambles away all his money, would not be the first time....

He writes that he still plays in many other casinos as a high roller...then the 100K seems to have been probably not all his money

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Julian
Elite

Complaint about the ridiculous player protection and highroller bonuses.

4th Jul. 2019, at 01:07 pm CEST#30
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Punraz wrote on 07/03/2019 at 22:52
There are different commission models. He gets a share of all the losses of the players.

Correct there are different commission models, but we have deliberately chosen the one-time commission model in the past.
Daniel had also commented on this several times in the past.

In the end, we want to be as independent as possible from the casinos, that is, if a casino should screw up, then we can act without restriction without having to fear that it would have financial consequences for us.

Also, the model with the percentage stakes is not quite as Risk-free as some might think, of course, in this case now, for example, where someone gambles 100,000 € would get a good piece of the pie
But what would happen if the mentioned user or another highroller would make a payout of 250.000€? That would mean for us that we could get fat in the minus and would not receive any income for a whole month, so to speak, and since we now also have employees for whom we are responsible, that is simply too risky for us.

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