Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Videoslots: Complaint about the ridiculous player protection and highroller bonuses.

Topic created on 03rd Jul. 2019 | Page: 1 of 5 | Answers: 47 | Views: 9,548
Anonym
Hello everyone,

I have a problem.
And what's more: I signed up for Videoslots just under 2 weeks ago and started gambling. Within this short time I have gambled away almost 100,000 € and today I don't have a cent left. All who read through this will probably grumble and say own stupidity. However, you must not forget, who is in the middle of the rush gambles away everything to the last cent.
Although I gambled away so much money I got just ridiculous 6 spins on the Jackpotwheel and 1500 € Weekendbooster, which in my opinion is not at all in relation to 100.000 €.
Apart from the fact that the casino did not give a damn about the fact that I gamble away so much in a short time or they have blocked me for a short time but then it was no problem at all to have the block lifted again via Live Chat, they do not even give me further Bonuses or cashbacks from this casino. After several requests by mail and live chat that they can and should credit me with cashbacks or bonuses, they were permanently denied.

Now to my question: I am considering complaining to the MGA and/or the UK Gambling Commission.
Would this be possible or would I have chances of success or rather only problems?
Before I take such a step I would like to hear some expert opinions.

Many thanks in advance.

This post has been translated automatically

Punraz
Rookie
100k gambled away in 2 weeks? If you have registered through the link from GambleJoe there Daniel will be very happy
The question of whether the casino should have recognized that you have a problem with gambling, can be answered poorly. Can be that the MGA gives you right or not. A complaint costs nothing. So just try it. But I don't think you will get your money back. Unless you try it times through wirholendeingeld.de Maybe you get through your bank the money back

This post has been translated automatically

G****e
Which method did you use to Deposit? If you have reached a certain amount, a limit comes automatically or not?

This post has been translated automatically

SunSun13
Amateur
With the sum you should really try to book the money back somehow. The casino must recognize something like that and at least check it out. Was it not now more often that players have been asked where their assets come from? Have you never paid out anything in the two weeks? And yes - there should be automatic limits per Deposit method... how did you gamble away the money - on slots and / or Roulette? Really crap and I wish you that you have success!

This post has been translated automatically

Anonym
Woe if he tried to pay out 2000...:)

Grds we are all responsible for our own actions. If crap happens and you knowingly run into the buzz saw, you should also bear the consequences. If you had won 250,000, we might never have read anything from you. If it goes the other way around, people like to look for someone else to blame or say "gambling addiction". You had a weak moment, happens to all of us. Wipe your nose, move on. If you had access to 100,000, the loss shouldn't hurt you too much. In all seriousness.

This post has been translated automatically

Tropper
Top Member
Punraz wrote on 07/03/2019 at 20:07: 100k gambled away in 2 weeks? If you registered there through GambleJoe's link Daniel will be very happy
The question if the casino should have realized that you have a problem with gambling is hard to answer. Can be that the MGA gives you right or not. A complaint costs nothing. So just try it. But I don't think you will get your money back. Unless you try it times through wirholendeingeld.de Maybe you get through your bank the money back.

GJ gets a one-time opening commission which is always the same, he has nothing if only 100 or 45000 was deposited. As far as I have in memory.

This post has been translated automatically

Nickii45
Expert
i give you there no hope have lost over years also a lot of money at sunmaker and when all the games accumulated with errors, I sent all the videos and screenshots of the MGA said it was only correctly accounted for... the hang but all under a blanket . will probably never see your money again

now that they had everything I would be banned for life there...

This post has been translated automatically

Falko
Icon

Punraz wrote on 07/03/2019 at 20:07: 100k gambled away in 2 weeks? If you registered there through GambleJoe's link Daniel will be very happy
The question if the casino should have realized that you have a problem with gambling is hard to answer. Can be that the MGA gives you right or not. A complaint costs nothing. So just try it. But I don't think you will get your money back. Unless you try it times through wirholendeingeld.de Maybe you get through your bank the money back.

Why should Daniel be happy about that ? Gamblejoe gets only one commission when registering from this forum in one of the casinos listed here and the following first deposit. After that there's nothing more.

This post has been translated automatically

SunSun13
Amateur
Totoro wrote on 07/03/2019 at 8:43 pm: Woe if he tried to pay out 2000...:)

Grds we are all responsible for our own actions. If crap happens and you knowingly run into the buzz saw, you should also bear the consequences. If you had won 250.000, we would never have read anything about you. If it goes the other way around, people like to look for someone else to blame or say "gambling addiction". You had a weak moment, happens to all of us. Wipe your nose, move on. If you had access to 100,000, the loss shouldn't hurt you too much. In all seriousness

We are all responsible ourselves - that's right... but with 100.000 in 2 weeks there must be at least ne "alarm bell " on the part of the casino ? Because times in the seriousness: Nobody of the clear mind is gambled away so much money in the time - that can only be morbid or? And don't the casinos themselves always have maximum payout limits/month? Why is it not the other way around ? I think that only because one has access to so much money the loss nevertheless sits down. You put but also the 2-3k you have access to every month to 🙄

This post has been translated automatically

Anonym
I've played in Monaco and Las Vegas, and there were people there who bet $50,000 on black without batting an eye. Red came up. Tough luck, move on. There are slots over there with $100 per spin.

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 09:40 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately