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Vera&John: Vera&John Refuses Payout / Payout with Stalling Tactics

Topic created on 23rd Oct. 2018 | Page: 1 of 3 | Answers: 23 | Views: 7,190
JanineReibe

Vera&John Refuses Payout / Payout with Stalling Tactics

23rd Oct. 2018, at 05:18 pm CEST#8
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Hello,

we have big problems with the above casino. We have deposited money via Skrill and made a win from it
In advance, it was asked by phone whether a temporary ID is akzenptiert, this was bejat.

Now we want to withdraw the money, all required documents sent to: - ID; Fotoface; Screenshot Skrill and Rg with name and full address.

Now it is claimed that the screenshot of Skrill is not sufficient, however, everything relavante can be seen there. The ID is supposed to be a torn out page of a passport or similar
However, the temporary ID is new and valid. We have sent the documents in several formats and have not yet received our win

We have made a win of 786€ from 50€, but they refuse to pay us with stalling tactics

We therefore urge you not to Deposit and play at this casino. It is an insolence how one is dealt with there. Everything sent. Now we have been informed that the Verification process has been canceled, although the documents have been sent to us several times in full and legibly.

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Falko
Icon

Vera&John Refuses Payout / Payout with Stalling Tactics

23rd Oct. 2018, at 05:38 pm CEST#1
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I signed up with Vera John last Friday.Then I also deposited 50 euros there and requested 300 euros for withdrawal on Sunday. The money was Monday 13 clock on my PayPal account on it and I did not even have to verify there.

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S****r

Vera&John Refuses Payout / Payout with Stalling Tactics

23rd Oct. 2018, at 05:45 pm CEST#2
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So can say from personal experience...
Vera and john 100%% reliable

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Anonym

Vera&John Refuses Payout / Payout with Stalling Tactics

23rd Oct. 2018, at 05:56 pm CEST#3
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Very bad to be told by phone, you should have requested a confirmation in writing. Now you can actually only wait until your ID is completely ready and try again, I do not play there either because the payout rule would drive me to pay in more than I actually want.

For the future: Verify in advance and not later, even the "serious" casinos smell the chance to delay the payout and thanks to "technical difficulties", "internal difficulties", "problems with data communication", "The Full HD picture is not sharp enough", "The bottom corner is a bit bent", " ...." they always find a way to make something unnecessary and complicated.

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JanineReibe

Vera&John Refuses Payout / Payout with Stalling Tactics

23rd Oct. 2018, at 06:42 pm CEST#4
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Yes well... The question is what to do now. Of course, you can also rely on information over the phone. That's why you call them beforehand. Only that it comes now so one could not know. The fact that they do not recognize the screenshot from Skrill is an absurdity. We never had such problems before.

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Anonym

Vera&John Refuses Payout / Payout with Stalling Tactics

23rd Oct. 2018, at 08:27 pm CEST#5
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Best you paint yourself a passport or better, you steal one and play with it . Seriously, what do you expect? It all has its meaning my dear. A little patience and your money will come. They are serious

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Anonym

Vera&John Refuses Payout / Payout with Stalling Tactics

23rd Oct. 2018, at 09:37 pm CEST#6
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JanineReibe wrote on 10/23/2018 at 6:42 pm: Yes well.... The question is what to do now. Of course one relies also on a telephone information. For that one calls there before. Only that it comes now so one could not know. The fact that they do not recognize the screenshot from Skrill is an absurdity. We never had such problems before.

Try this again in peace in the Live Chat, I had there already two withdrawals that ran smoothly - when verifying I have sometimes had problems. In any case, do not gamble the money, you have just noticed that they are stalling tactics. In the live chat mention the phone call (it would be best if you have a name) and that with the temporary ID and why the screenshot is not recognized.

Feel free to ask several times, the competence of the supporters varies enormously. I often take this to clarify questions and often notice that, for example, the Renate from sunmaker for me means that I may close the chat immediately, otherwise she takes over for me in no time. With Christina at Platin Casino my question may contain a maximum of 6 words and anything over 18 words she no longer reads. With Anna from ShadowBet I know that she can write fluently in German, but has no authority to verify documents herself. After a while, you know a few supporters and can imagine how the conversation ends.

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P****R

Vera&John Refuses Payout / Payout with Stalling Tactics

23rd Oct. 2018, at 10:53 pm CEST#7
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I can confirm that with the different support staff and the corresponding differences in terms of competence, authority, expertise, etc. from various casinos.

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coby92

Vera&John Refuses Payout / Payout with Stalling Tactics

1st Nov. 2018, at 05:26 pm CET#9
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Got yesterday after 3 hours 1500 euros immediately paid out on PayPal without problems. But I noticed after I had won 1900 euros and the 1500 euros Auszahlen let this was only when I played the 400 euros back up to 1000 euros and directly with the highest stake back to 0 Verspielte. 2 minutes after I had gambled the money, the 1500 euros were on my Paypal account. Completely without Verification or otherwise.

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Simbda
Top Member

Vera&John Refuses Payout / Payout with Stalling Tactics

1st Nov. 2018, at 05:47 pm CET#10
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I can't say anything negative about the casino either. Payouts always work out wonderfully. If you should win something🤣

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