Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Vera&John: [solved] 100€ cashdrop received? No credit. - Vera&John

Topic created on 01st Sep. 2020 | Page: 1 of 1 | Answers: 7 | Views: 1,401
forsurexd
Visitor

[solved] 100€ cashdrop received? No credit. - Vera&John

1st Sep. 2020, at 07:56 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello dear GambleJoe community,

i hope September has started successfully for all of you.

Last night I got the desire and I wanted to gamble a few euros on the machine
When I was playing for about 30 minutes ( Dog House or Dog House Megaways ) a small grey window opened on Vera&John.
"Congratulations you have won 100€. The amount will be credited to you the next business day." ( the text was something like this - but the content was the same )
It was one of the windows that also sometimes open at the start of different slots. Gray background - yellow font

Can anyone explain to me what this is? Ever seen it before?
The Vera&John support tells me now unfortunately you have no idea what I'm talking about.

Can not be the only one who has ever had something like this


Thanks for the help!

This post has been translated automatically

x00NY
Elite

[solved] 100€ cashdrop received? No credit. - Vera&John

1st Sep. 2020, at 08:01 pm CEST#2
1 Like

Liked this post: Avatar von supermode supermode
forsurexd wrote on 09/01/2020 at 19:56: Hello dear GambleJoe community,

i hope September has started successfully for all of you.

Last night I got the urge and wanted to gamble a few euros on the machine
When I was playing for about 30 minutes ( Dog House or Dog House Megaways ) a small grey window opened on Vera&John.
"Congratulations you have won 100€. The amount will be credited to you the next business day." ( the text was something like this - but the content was the same )
It was one of the windows that also sometimes open at the start of different slots. Gray background - yellow font

Can anyone explain to me what this is? Ever seen it before?
The Vera&John support tells me now unfortunately you have no idea what I'm talking about.

Can not be the only one who has ever had something like this


Thanks for the help!

Can not help you in the current case, but a little Tip

Best next time make a screenshot with such messages. Then these clueless supporters can not talk their way out

This post has been translated automatically

forsurexd
Visitor

[solved] 100€ cashdrop received? No credit. - Vera&John

1st Sep. 2020, at 08:23 pm CEST#3
0 Likes

Nobody has liked this post so far
Very sad. Can not be true that the casinos do not know their own actions
Although I rather think that it was an action of the Provider
I'm curious if I see even a cent of the 100 €.

This post has been translated automatically

Sarkasto
Expert

[solved] 100€ cashdrop received? No credit. - Vera&John

1st Sep. 2020, at 08:30 pm CEST#4
1 Like

Liked this post: Avatar von forsurexd forsurexd
a few weeks ago was here also n thread regarding this, but that was in the Twin casino (I think)... If I remember correctly, the thread creator had also asked in the chat. Whereupon it was said he should wait that comes soon. Do not know if there is a moderator has helped but the money is believed a few days later arrived... Canst yes times look if you find the thread.
And yes I also believe that it is an action of the Provider, but funny that the support can say nothing about it
Well good luck and GW to the win. Think already that dus sooner or later will get

This post has been translated automatically

forsurexd
Visitor

[solved] 100€ cashdrop received? No credit. - Vera&John

1st Sep. 2020, at 08:44 pm CEST#5
1 Like

Liked this post: Avatar von Sarkasto Sarkasto
warennn wrote on 01.09.2020 at 20:30: a few weeks ago was here also n thread regarding this, but that was in the Twin casino (I think)... If I remember correctly, the thread creator had also asked in the chat. Whereupon it was said he should wait that comes soon. Do not know if there is a moderator has helped but the money is believed a few days later arrived... Canst yes times look if you find the thread.
And yes I also believe that it is an action of the Provider, but it's funny that the support can say nothing about it
Well good luck and GW to the win. Think already that dus sooner or later will get

Since you have already helped me a lot. Could namely also remember the thread and unfortunately no longer knew which page it was

https://www.gamblejoe.com/forum/casinobeschwerden/twin/twin-casino-ver-178114/2/ We talk about the thread, right?

I have exactly the same problem, only Vera&John can't see the win at all

Maybe one of the moderators can take a look and know what I'm talking about
Thanks a lot for your help.

This post has been translated automatically

Sarkasto
Expert

[solved] 100€ cashdrop received? No credit. - Vera&John

1st Sep. 2020, at 10:15 pm CEST#6
0 Likes

Nobody has liked this post so far
Yes, that's it..^^ Do not know exactly whether VJ also counts here to the "partner "casinos, so whether there a mod can really help (understand the whole thing here not quite)
Would you in any case still advise you to write down when you got the drop, in case of need look in your game history and write down the approximate time window, just to make sure that everything can be assigned... Since the casino already seems to have no plan that you have won something
Otherwise, try tomorrow and the days again in chat, possibly at different times, so that you get possibly nt competent staff

This post has been translated automatically

forsurexd
Visitor

[solved] 100€ cashdrop received? No credit. - Vera&John

2nd Sep. 2020, at 06:33 pm CEST#7
0 Likes

Nobody has liked this post so far
Can be closed

Vera&John has written me independently this morning a mail, admitted the error and credited me the 100€!

Thanks for all the tips!

This post has been translated automatically

Caro
Expert

[solved] 100€ cashdrop received? No credit. - Vera&John

3rd Sep. 2020, at 09:03 am CEST#2
0 Likes

Nobody has liked this post so far
At the request of the thread creator I will close the thread. forsurexd has received the 100€ from Vera&John.

This thread was closed

This post has been translated automatically

Hot Topics18th Apr. 2025 at 10:54 am CEST

Online Casinos
0
Miscellaneous
0
Miscellaneous
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre online
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2025 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately