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Vera&John: Active player account despite self-exclusion

Topic created on 12th Apr. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,419
con-leche
Rookie

Active player account despite self-exclusion

12th Apr. 2020, at 11:15 pm CEST#1
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Hello together


it is about the following: I wanted to reduce the number of casinos in which I played to a minimum, so I decided in June 2019 to deactivate some accounts in various Online Casinos including VeraJohn / request self-exclusion. As described at VeraJohn, I have asked in an e-mail to the customer service ( support.de@verajohn.com ) for the immediate closure of my account. My address as well as my username were noted in the e-mail, sent from the e-mail address with which I was registered at VeraJohn.

Weeks later I realized that I could log into my account normally and thought that I must have forgotten to request self-exclusion on VJ. I postponed a new request for self-exclusion and played there until a few days ago and paid regularly

In my mail account I had then a few days ago not wanting the sent messages called where I immediately noticed the request for self-exclusion for the VeraJohn Casino. I was really shocked and am since then p**sed off because I had actually sent the request and it was not my fault
Why was my account not deactivated when the request was sent, with all other providers it worked the same way. How can this happen?
It is only the last 6 months of deposits made einischtig, in that time I have deposited 2100 euros. 4 months are missing, so you can say that I have lost between 3000 and 3500 EUR that I would have saved by the self-exclusion if my account had been closed

Wanted to try it now first here before I turn to the support. Here were already clarified some problems...

Stay healthy #StayHome but do not gamble everything

Greeting from Düsseldorf

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Gewinner
Rookie

Active player account despite self-exclusion

13th Apr. 2020, at 08:57 am CEST#2
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Would you have reported here if you had won and vj returned your win? If you had been banned on vj, you would have, if you are honest, just played somewhere else. All this fuss with self-exclusion here and then you want your money back. You will even get it in the end I think, just morally very questionable. Happy Easter

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Timo0510
Top Member

Active player account despite self-exclusion

13th Apr. 2020, at 09:01 am CEST#3
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Moin the Lord

Always the same.self-exclusion apply and then complain when coal is gone.Natülich could have VJ block you,then you would have just gambled away the coal elsewhere.A new application you have lifted because you wanted to play.There you have your answer

At some casinos it is also common that you reactivate your account when you log in.Sounds strange, but is actually so.Just read through the terms and conditions, maybe there is something to it

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Falko
Icon

Active player account despite self-exclusion

13th Apr. 2020, at 02:42 pm CEST#4
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That's right, these self-exclusions currently make no sense at all, as long as there is no uniform blocking file that then affects all casinos equally. If the money is retrieved from someone with a gambling problem, then it quickly moves back into other casinos but certainly not for healing.

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