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Vegas Hero: [solved] Vegas Hero - account locked for 14 days - after withdrawal request - alleged routine check

Topic created on 17th Dec. 2020 | Page: 1 of 1 | Answers: 6 | Views: 2,296
SlotFreakz
Visitor

[solved] Vegas Hero - account locked for 14 days - after withdrawal request -...

17th Dec. 2020, at 04:29 pm CET#1
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Hello,

For more than 14 days supposed routine check, no documents or anything else has been requested so far. Email support does not react at all and the live support simply throws you out of the chat in the middle of the conversation.
In the meantime, even live support is no longer available.

Finger away from this store and generally from the Genesis Group!




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Krabbenburger
Experienced

[solved] Vegas Hero - account locked for 14 days - after withdrawal request -...

17th Dec. 2020, at 04:46 pm CET#2
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The same circus I have gone through with another casino of the group about 6 months ago.
In the end they have paid but took 3 -4 weeks.
Since then I have not deposited there once more.
I hope that they pay you your money, because you really need patience.

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SlotFreakz
Visitor

[solved] Vegas Hero - account locked for 14 days - after withdrawal request -...

17th Dec. 2020, at 04:54 pm CET#3
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Am really registered at many casinos but such a crap I have not experienced yet!
I'm not really about the coal, are also only 200 €, find it simply
outrageous to deal with customers!

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Anonym

[solved] Vegas Hero - account locked for 14 days - after withdrawal request -...

17th Dec. 2020, at 11:14 pm CET#4
1 Like

Liked this post: Avatar von SlotFreakz SlotFreakz
SlotFreakz wrote on 12/17/2020 at 4:29 pm: Hello,

For more than 14 days supposed routine check, no documents or anything else has been requested yet. Email support does not react at all and the live support just throws you out of the chat in the middle of the conversation.
In the meantime, even live support is no longer available.

Finger away from this store and generally from the Genesis Group!





oh yes the casino I know only to enough.I had there also 2017 a win of 600 euros.Then the verify went off.The purest disaster.No documents were accepted.No matter what I also submitted, everything was not according to those their nose.After 5 weeks I had really the faxes fed up.Have no more documents submitted.After a week I have again only from me all documents that were rejected, resubmitted.And have at the same time the MGA and the guru switched on.And then I just waited, have leaned back and made me thin.After about 4 weeks later I got an email that my money is paid out.As a consolation prize I got 2 euros bonus.I have bombed away, and was never play there again.This casino is really the Oberkröhnung, but still I have brought this store to its knees.

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SlotFreakz
Visitor

[solved] Vegas Hero - account locked for 14 days - after withdrawal request -...

21st Dec. 2020, at 06:54 pm CET#5
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Since neither the live support chat nor the telephone support has been unavailable for almost a week, I have now passed the whole thing on to the MGA.

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SlotFreakz
Visitor

[solved] Vegas Hero - account locked for 14 days - after withdrawal request -...

22nd Dec. 2020, at 08:33 pm CET#6
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Update: My account was reopened about an hour ago. But I will still delete the account and never play on this site or generally with the Genesis Group again! That was just an outrageous behavior, especially from the employees, customer friendliness is written there very small. As often as I was simply thrown out of the live support chat or it was simply terminated is already abnormal.

Leave the fingers of the juice store and rather go to the pages where customer friendliness is still written large.

Lg and Good Luck to you all

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Caro
Expert

[solved] Vegas Hero - account locked for 14 days - after withdrawal request -...

23rd Dec. 2020, at 09:15 am CET#7
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Since the problem has been solved, I will close the thread.

This thread was closed

This post has been translated automatically

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