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Vegas Hero: [solved] Payouts are rejected

Topic created on 14th Nov. 2019 | Page: 1 of 3 | Answers: 25 | Views: 6,756
Katana1666
Rookie

[solved] Payouts are rejected

14th Nov. 2019, at 04:27 pm CET#1
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Hello Community,

i would like to warn all players and potential players about this OC
I had already made several deposits via credit card and never won. But this week I had backed my remaining balance with 50€ paysafe and was able to add 4,300€ in the last 3 days.
So on the 12th of November 1,000€ and on the 13th of November again 1,200€ withdrawal requested
No further Verification of my documents was required and my withdrawal would be made in the next 48 hrs
4 hrs later I get the message, please upload my documents again. ??? Ok, so I uploaded again the current images (current invoice for address, ID card and bank card)
Today I got the message that a withdrawal was rejected with the reason that my money can only be transferred to the original Deposit method or to my credit card with the extension xxxx.
Alright, so 1.999€ and once 800€ on my KK requested. Immediately came the message "invalid amount".

Chat constantly unavailable and mail takes up to 72 std without weekend.

The first OC which does not accept a withdrawal on my account.

Tomorrow I will call in legal counsel and file a lawsuit.

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Katana1666
Rookie

[solved] Payouts are rejected

14th Nov. 2019, at 10:04 pm CET#2
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.....after 7 chat attempts I finally reached someone. Of course not German-speaking. An explanation why no payout on my account can be made but I should not worry until Monday it should work on the credit card and if not I should contact again. Only it is then already 5 days
Furthermore, I can again then make a withdrawal to the account, although it was rejected. Great support and service

what experiences have you already made?

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Cenk228
Amateur

[solved] Payouts are rejected

15th Nov. 2019, at 01:30 am CET#3
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Katana1666 wrote on 14/11/2019 at 22:04: ... ..after 7 chat attempts I finally reached Jemanden. Of course not German speaking. An explanation why no payout on my account can be made but I should not worry until Monday it should work on the credit card and if not I should contact again. Only it is then already 5 days
Furthermore, I can again then make a withdrawal to the account, although it was rejected. Great support and service

what experiences have you already made?

Which casino do you mean?

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Anonym

[solved] Payouts are rejected

15th Nov. 2019, at 02:14 am CET#4
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He posted in the Vegas Hero section. Presumably that is what is meant. Good I think again:
I'm taking legal advice tomorrow and filing a lawsuit.

It's really damn rare to read something like that here. Go ahead, do it.

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LaHaine95
Rookie

[solved] Payouts are rejected

15th Nov. 2019, at 03:32 am CET#5
1 Like

Liked this post: Avatar von Dagmarlena Dagmarlena
@Katana Calm down first and stay factual and friendly towards the OC.

Do you have a MasterCard? In this country it is not possible to withdraw money to MC's, i.e. the money is always charged back.

You will get the money.

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Katana1666
Rookie

[solved] Payouts are rejected

15th Nov. 2019, at 08:44 am CET#6
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LaHaine95 wrote on 11/15/2019 at 03:32: @Katana First come down and stay factual and friendly towards the OC.

Do you have a MasterCard? In this country no withdrawals are possible on MC's speak the money is always charged back.

You will get the money.

yes i have a mastercard. but how should i get my money if the oc rejects a payout on my giro despite a positive decision on the documents? this is the first time this has happened to mer. with the other oc this was always possible. it's also strange that i'm now discussing with them and since 1000€, i.e. 500 to 1000 spins, no more hits. it makes me wonder

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Katana1666
Rookie

[solved] Payouts are rejected

15th Nov. 2019, at 08:45 am CET#7
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Totoro wrote on 11/15/2019 02:14: He posted in the Vegas Hero section. Presumably that is what is meant. Good I think again:

It's really damn rare to read something like that here. Go ahead, give it a shot.

why? there must be a way or

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Niroht
Experienced

[solved] Payouts are rejected

15th Nov. 2019, at 08:54 am CET#8
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Katana1666 wrote on 15/11/2019 at 08:44
yes i have a mastercard. but how to come because a his money if the OC despite positive decision of the documents a payout on my giro refuses? this is mer the first time happened. with the other oc was always possible. funny is also, now I discuss with those and since 1000€ so 500 to 1000 spins no more hit. makes me wonder.

Just do not continue to gamble!!!

This is often the downfall or sinking the win.

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Dagmarlena
Experienced

[solved] Payouts are rejected

15th Nov. 2019, at 12:57 pm CET#9
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LaHaine95 wrote on 11/15/2019 03:32: @Katana Get down first and stay factual with OC

👍👍👍👍
exactly the same and not different

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Dagmarlena
Experienced

[solved] Payouts are rejected

15th Nov. 2019, at 01:31 pm CET#10
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Katana1666 wrote on 11/14/2019 4:27 PM: Hello Community,

i would like to warn all players and potential players about this OC
I had already made several deposits via credit card and never won. But this week I had backed my remaining balance with 50€ paysafe and was able to top up to 4,300€ in the last 3 days.
So on the 12th of November 1,000€ and on the 13th of November ...... ...


1.Keep calm!
I can relate to your anger from my own experience! I have also once an OC with similar circumstances what the Verification, quality complaints of the sent documents that were accepted elsewhere without any problems, Ewiges wait and over and over again the whole of re-explain in the next chat because other support person etc etc - driven into madness.

I also nit what it was that I had so reingesteigert there - other players, had there no problems of a similar nature, had also asked here and had to do my frustration kund!

2. Don't make the mistake and BURST THE WIN!
They won't let you lose extra!
And certainly this has nothing to do with the fact that you DO NOT WIN because you are discussing with them !!!
Seems to you so because you are p**sed off! Had everything gefunzt - would be the win to you out you happy and would you have DA with a new Deposit played there and had no run, you would lose no thought there u try somewhere else!

🙈mach nit the mistake verzocken everything and blame the casino that everything is gone!!!
The beautiful money



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