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VegaDream Casino: [solved] win was canceled

Topic created on 10th Apr. 2023 | Page: 1 of 1 | Answers: 10 | Views: 1,231
Anonym

[solved] win was canceled

10th Apr. 2023, at 06:52 pm CEST#1
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Hello, on 9.4.2023 I deposited 50 euros at Vegadream. With a walk and dream bonus of 15 euros.
So total 65 euros.
Yesterday I had played several games and very lucky I came to about 1200 euros but could not withdraw them because I had not yet met the bonus conditions 1950 euros. Was displayed to me so. So I played on until I had fulfilled these. It remained after all 700 euros over. I could also confirm the payout. And of course I was happy.
Today I get an email the payout was canceled and I got the 50 euros again, instead of the 700. Reason I would have set the stake too high and thus violated the bonus conditions.
For me, this is absolute fraud. You win and then the win is canceled. I hope I can be helped.
Thanks a lot

This post has been translated automatically

hustlehoff
Expert

[solved] win was canceled

10th Apr. 2023, at 06:59 pm CEST#2
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Have you wagered more than €4 or made bonus buys? If so, you have violated the Bonus terms and conditions and the casino is in the right.

This post has been translated automatically

Anonym

[solved] win was canceled

10th Apr. 2023, at 10:14 pm CEST#3
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Hello hustlehoff, yes have written with the support, is of course very annoying !
Have won with permitted stakes about 1000 euros. And then but 8 euros at crazytime set without win! And at Bamboo 36 euros bonus buy and 27 euros won thereby so no win but loss on the not allowed stakes.
And thus the win is denied.
Just sad, even if it is my own fault.

Also no understanding from the support, or an entgegenkommen. I did not know about the 4 euros. Should have read better. But I do not really understand since no win has arisen from the increased stake but a loss that is denied me the win from the other games. Fair is not, it comes rather so that vegadream always looking for reasons not to have to pay out or to delay the payout. I am only a player who plays at most times with a euro stake and there are 700 euros a lot of money.
An entgegenkommen would have been very nice, but you can probably do nothing.
I am in any case very disappointed if you ever win...... that vegadream although they can understand everything, sticks bluntly to their bonus conditions.
Customer friendliness looks different.

Thanks for the reply, and good luck to you all, for me the online gaming has probably done after the disappointment.

This post has been translated automatically

Anonym

[solved] win was canceled

10th Apr. 2023, at 10:33 pm CEST#4
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A supplement still why may Vegadream then simply delete the winnings until the violation of the bonus conditions?
You can see exactly when then first time too much has been set.
Simply unserious in my opinion

This post has been translated automatically

Langhans_innen
Expert

[solved] win was canceled

10th Apr. 2023, at 10:49 pm CEST#5
1 Like

Liked this post: Avatar von Donnie Donnie
But before you start to make the "illegitimate" action on Vegadream in particular: every casino has bonus rules, every casino handles it that way and every casino would take away your win. Personally, I have also experienced that I think for days on 0.20-0.40 gewagered and once when switching to a new game accidentally came to Max-Bet. This resulted in a spin to 70 euros The shock on my part was not of bad parents Actually, I could throw the thing now already in the corner...then on quiet paws three days further spun and probably they had pity with the poor guy, who has now 6 days fought for his payout of about 200 €, that the matter nevertheless went through. This does not happen to me again....neither Max-Bet nor the such grace of a casino

This post has been translated automatically

frapi07
Elite

[solved] win was canceled

10th Apr. 2023, at 10:51 pm CEST#6
2 Likes

Liked this post: Avatar von Donnie Donnie, Avatar von Langhans_innen Langhans_innen

Sven78 wrote on 10.04.2023 at 22:14: Hello hustlehoff, yes have written with the support, is of course very annoying !
Have won with allowed stakes about 1000 euros. And then but 8 euros at crazytime set without win! And at Bamboo 36 euros bonus buy and 27 euros won thereby so no win but loss on the not allowed stakes.
And thus the win is denied.
Just sad, even if it is my own fault.

Also no understanding from the support, or an entgegenkommen. I did not know about the 4 euros. Should have read better. But I do not really understand since no win has arisen from the increased stake but a loss that is denied me the win from the other games. Fair is not, it comes rather so that vegadream always looking for reasons not to have to pay out or to delay the payout. I am only a player who plays at most times with a euro stake and there are 700 euros a lot of money.
An entgegenkommen would have been very nice, but you can probably do nothing.
I am in any case very disappointed if you ever win...... that vegadream although they can understand everything, sticks bluntly to their bonus conditions.
Customer friendliness looks different.

Thanks for the reply, and good luck to you all, for me the online gaming has probably done after the disappointment.

They don't care if you make a win with your bet or not. Unfortunately, you have violated their Bonus terms and conditions and they have correctly refunded your deposit.

You will not experience a Concession anywhere. There the casinos are stubborn. Not only Vegadreams. Is a deliberate stumbling block and they know exactly that the betting limit in the bonus brings many players around your wins. Nevertheless, nothing is done about it, because the casinos as said speculate that one or the other player makes the mistake. Technically, this would be possible, by the way, you can simply build in a lock that does not allow the games to play with Bonus money over 4€ per spin. The background for the betting limit is easily explained: the casinos want to protect themselves. If you have bonus money, then you are more often tempted to increase your bet accordingly.

By the way, some casinos have banned certain games with Bonuses, i.e. playing these games is prohibited. Some casinos are so nice and block the corresponding games, but others do not. Here, too, you have to pay attention. In addition, bonus buys or Risk ladders are also considered wagers. So you have not only violated it once, but several times.


Sven78 wrote on 10.04.2023 at 22:33: A supplement still why may Vegadream then simply delete the winnings until the violation of the bonus conditions?
You can see exactly when then first time too much has been set.
Simply unserious in my opinion

They refer to their terms and conditions and there it says that all wins may be canceled in case of a violation. No casino would declare the wins from a certain date for invalid. Either that is completely invalid or completely valid. Rarely experienced that some casinos are so merciful in a betting violation. The practice of the casinos is therefore unfortunately: Wins that have been made with the Deposit completely cancel and refund the bet back. As is the case with you.

This post has been translated automatically

Anonym

[solved] win was canceled

10th Apr. 2023, at 11:26 pm CEST#7
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Thanks for the answers.

Yes is just stupid run.

And I have not written unlawful proceeding! But not customer friendliness looks different.
And that I find the behavior unseriös, because of the legitimate wins are deleted.

But the casino is probably by law in the right.



But apart from that, the casino takes an inordinate amount of time to pay out the wins.
Funny that a payout for xxxx days on processing.
And the one from yesterday where I have now made a mistake was processed immediately. Think that says everything about the said casino from......

So thanks for the answers.

This post has been translated automatically

frapi07
Elite

[solved] win was canceled

11th Apr. 2023, at 12:03 am CEST#8
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Liked this post: Avatar von Langhans_innen Langhans_innen, Avatar von Max_Bet Max_Bet

S****8 wrote on 04/10/2023 at 11:26 pm: Thanks for the replies.

Yes is just stupid run.

And I have not written unlawful proceeding! But not customer friendliness looks different.
And that I find the behavior unseriös, because of the legitimate wins are deleted.

But the casino is probably by law in the right.



But apart from that, the casino takes an inordinate amount of time to pay out the wins.
Funny that a payout for xxxx days on processing.
And the one from yesterday where I have now made a mistake was processed immediately. Think that says everything about the said casino from......

So thanks for the answers.

Too bad you've already deleted yourself. I hope you find your way back to GJ sometime.

However, I must correct you. Your win was not legitimate, so the behavior on the part of Vegadreams is not unserious.

I know that you probably meant the wins that were not made with the increased stakes, but here applies: once bet too high -> all wins are canceled, no matter what was before/after.

Another example: you have an exam and cheat (no matter what kind of exam, whether university exam or driving license exam is not relevant here) and get caught. What happens afterwards? The whole exam will be declared as failed, of course. It doesn't matter if you only cheated for one task or for the whole exam . I have not yet experienced that an examiner nevertheless evaluates a part of the exam normally.

Personally, I always play raw (i.e. without a bonus) so that I can then cash out without any problems and without having to adhere to any conditions.

This post has been translated automatically

Donnie
Elite

[solved] win was canceled

11th Apr. 2023, at 12:10 am CEST#9
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We all know that it is a sneaky trick of Gammix not to block the slots that you are not allowed to play. But still, we have to say that the bonus conditions on their pages are easy to find and the blocked slots are manageable. Take a screenshot and compare the list with the banned slots before you open it

This post has been translated automatically

gamble1
Icon

[solved] win was canceled

11th Apr. 2023, at 06:17 am CEST#10
1 Like

Liked this post: Avatar von Langhans_innen Langhans_innen
Langhans wrote on 10.04.2023 at 22:49:
Before you make the "unlawful" action now but on specifically Vegadream: every casino has bonus rules, every casino handles it so and every casino would take away your win. Personally, I have also experienced that I think for days on 0.20-0.40 gewagered and once when switching to a new game accidentally came to Max-Bet. This resulted in a spin to 70 euros The shock on my part was not of bad parents Actually, I could throw the thing now already in the corner...then on quiet paws three days further spun and probably they had pity with the poor guy, who has now 6 days fought for his payout of about 200 €, that the matter nevertheless went through. This does not happen to me again....neither Max-Bet nor the such grace of a casino

There are said to have been times casinos where with regular players or for the purpose of customer loyalty 8 eyes closed

Ne but times seriously there were really good casinos zb. Wildz if you have violated there times against what one was really very very accommodating I still remember a case I think I really violated several times against the conditions and when asked I was told yes can continue to do

This post has been translated automatically

Sabine
Experienced

[solved] win was canceled

11th Apr. 2023, at 09:10 am CEST#11
0 Likes

Nobody has liked this post so far
Since Sven78 has violated the bonus rules and deleted himself, I am closing the thread.

This thread was closed

This post has been translated automatically

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