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VegaDream Casino: [solved] Vegadream payout denied/cancelled (Page 3)

Topic created on 19th Jan. 2024 | Page: 3 of 3 | Answers: 28 | Views: 1,765
mtorero
Amateur

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 02:06 pm CET#15
1 Like

Liked this post: Avatar von Ashesz Ashesz
With Mountberg/Starscream, always pay attention to the locked games. Yes, but these are at least

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Langhans_innen
Expert

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 02:20 pm CET#16
1 Like

Liked this post: Avatar von Ashesz Ashesz
Ashesz wrote on 19.01.2024 at 14:00:

Isn't that the case that you first play with your real money or is that then sausage, because the bonus is active?

Yes, in this case it is "sausage" because - as you say - the bonus is active. And it's better not to turn the bonus to €10 in the future and then hope for goodwill You'll wait in vain for this, and not just at Vegadream. The shops have no mercy and I think that's almost right.

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Ashesz
Rookie

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 02:25 pm CET#17
1 Like

Liked this post: Avatar von Julian Julian

Julian wrote on 19.01.2024 at 14:02: Unfortunately, the contact person had also confirmed to me that there were several violations of the bonus conditions ( 1.11 & 2.6.5).

Apart from Reactoonz 2 and the other games you mentioned, The Dog House & Big Bass Splash, among others, were also played.

I quote:
"The player played forbidden game "The dog house" on ****& played Book of dead & Big bass Splash with bet of 10Euro (Broken maximum bet rule as per 1.11) on ***"
(Date & timestamp was censored by me for security reasons)

Under the circumstances that there were several violations, it unfortunately looks as if no goodwill will be shown in this regard.

Sorry, it seems like I can't really help you to get your win that you made with the bonus.


No problem, but thank you very much for the quick help 👍👍


It's just never happened to me before, but there's a first time for everything 🙈🤦‍♂️

Have a nice weekend 👍

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Ashesz
Rookie

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 02:26 pm CET#18
0 Likes

Nobody has liked this post so far

Langhans wrote on 19.01.2024 at 14:20:

Yes, it's "sausage" in this case because - as you say - the bonus is active. And better not turn to 10€ in the bonus in the future and then hope for goodwill

I didn't turn it to €10, I was an idiot and bought the free spins 🙈🙈 Anyway, it doesn't matter now, in future I'll just play without a bonus, just like I always do 😅

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mtorero
Amateur

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 02:29 pm CET#19
0 Likes

Nobody has liked this post so far
Always pay attention to the blocked games in Mountberg/Starscream. Also avoid Jackpot games that do not offer a progressive jackpot but only state "Jackpot" in the paytable for a fixed win value! (e.g. Queenie from Pragmaticplay)
However, the list of blocked games is not very long and they are sorted alphabetically.
It's best to copy or take a screenshot on your smartphone and always check when you open a new slot, just to be on the safe side. Of course, keep the betting limit in mind, then you won't normally have any problems with this group.
In addition, I would only continue playing with the remaining balance once the payout has been processed, because I believe the bonus conditions no longer apply.

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Langhans_innen
Expert

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 02:30 pm CET#20
0 Likes

Nobody has liked this post so far

Ashesz wrote on 19.01.2024 at 14:26:

I didn't turn to 10€, I idiot bought the free spins 🙈🙈 be that as it may, it doesn't matter now in the future really only without bonus, just like I always do 😅

i understand...so I went through the full program Soon only Live Casino would have been missing

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Ashesz
Rookie

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 02:32 pm CET#21
2 Likes

Liked this post: Avatar von Gemeni Gemeni, Avatar von Langhans_innen Langhans_innen

Langhans wrote on 19.01.2024 at 14:30:

understand...so the full program pulled through Soon only Live Casino would have been missing

Live casino next time 🙈🙈😅

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Langhans_innen
Expert

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 02:44 pm CET#22
0 Likes

Nobody has liked this post so far
Ashesz wrote on 19.01.2024 at 14:32:

Next time Live Casino 🙈🙈😅

Very good...exactly my humor After all, you take it sporty... Next time best just again without bonus and then give him dirty

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Julian
Elite

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 02:54 pm CET#23
1 Like

Liked this post: Avatar von garfield68 garfield68
Due to the fact that the thread author has violated the bonus conditions several times, there is unfortunately no hope of goodwill.
This means that the wins from the bonus will unfortunately continue to be withheld.

Personally, I would also like to mention again that I also think it's cool that the thread author shows insight and takes it quite sportingly.
I very much hope that at least some experience has been gained and that the thread author will be spared such problems in the future.

Since the case has been resolved, I will close the thread.
If there is a need on the part of the thread creator to comment on the topic again, please contact me privately and I will reopen the complaint or the thread here.

This thread has been closed

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