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VegaDream Casino: [solved] Vegadream payout denied/cancelled (Page 2)

Topic created on 19th Jan. 2024 | Page: 2 of 3 | Answers: 28 | Views: 1,766
Ashesz
Rookie

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 12:31 pm CET#5
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T0uchTheSky wrote on 01/19/2024 11:11 AM:

First he said he put 530 euros in the payout, then he said it was about 616 euros, now what, haha

Yes as I said once 530 once 86 euros = 616 euros 😉

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Ashesz
Rookie

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 12:36 pm CET#6
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Langhans wrote on 19.01.2024 at 11:29 am:

I'm looking forward to the resolution. Maybe Ashesz will check his emails again and ideally copy the answer here so that the case can be dealt with on record

Hello,
We are writing to you regarding your withdrawal request of €530.00.... Unfortunately, we had to decline your withdrawal because you violated our Terms and Conditions by playing restricted games while wagering the bonus.

As a result, your withdrawal request was rejected and the wins you made were canceled. However, your original depositor has been credited to your balance. You are welcome to submit a new withdrawal request.
If you have any further questions, concerns or comments, please do not hesitate to contact our customer support team.
Yours sincerely,
Payments Cashier.



A turnover-free bonus which, as I said, cannot be converted (because the bonus remains after 10 hours of non-stop play, sorry I know it differently turnover-free = 1x conversion and that's it at LocoWin etc.). So for me this is also not a turnover-free bonus, but in my eyes it is a joke and then vegadream should perhaps stop offering such promotions!

Edit by Julian: Incorrect images have been removed

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Langhans_innen
Expert

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 12:56 pm CET#7
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Ashesz wrote on 19.01.2024 at 12:36 pm:

Unfortunately, we had to decline your withdrawal because you violated our terms and conditions by playing restricted games while wagering the bonus.

A wager-free bonus which, as I said, cannot be converted (because the bonus remains after 10 hours of non-stop play, sorry I know it differently wager-free = wager 1x and that's it, at least at LocoWin etc.). So for me this is also not a turnover-free bonus, but in my eyes it is a joke and then vegadream should perhaps stop offering such promotions!


But then there must have been a forbidden game involved, if you read the point above. The games you mentioned are at least not banned - you're right. But I'm not sure if all of them were. Of course, casinos also make mistakes...sometimes intentionally, sometimes "unintentionally"...I can't say that from a distance. What does your gaming history say about the slots you've played? Have you looked at it again?


As far as the wager-free bonus is concerned: I think you're confusing something, if I understand what you're writing correctly. It doesn't have to be wagered 1X...it is simply deducted from your total balance as soon as you request a withdrawal.

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Ashesz
Rookie

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 01:00 pm CET#8
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Langhans wrote on January 19, 2024 at 12:56 pm:
But then there must actually have been a banned game involved, if you read the point above. The games you mentioned are at least not banned - you're right. But I'm not sure if they all were. Of course, casinos also make mistakes...sometimes intentionally, sometimes "unintentionally"...I can't say that from a distance. What does your gaming history say about the slots you've played? Have you looked at it again?


As far as the wager-free bonus is concerned: I think you're confusing something, if I understand what you're writing correctly. It doesn't have to be wagered 1X...it is simply deducted from your total balance as soon as you request a withdrawal.

But I didn't play anything else, so at LocoWin I wagered the bonus once (but it was also wager-free) and then it was real money!



I'll have another look at my history in a minute!

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Ashesz
Rookie

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 01:12 pm CET#9
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So now I've looked again, I've still played Reactoonz 2 and book of the fallen!

I'll put it this way, if I've done something wrong then I've just had bad luck, I usually only Deposit without a bonus because I prefer it that way, 100% free of charge always sounds good and tempting!

For the future I prefer to do without all Bonuses in the hope that I will get my money 🙈😅

I don't want to cry here either, it's just stupid if you have something after a while and want to pay it out and then it just doesn't work 🙈😅 I usually don't pay out anything at all, I've certainly deposited 8 times the amount!!!

In any case, I wish everyone a nice weekend 👍

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Langhans_innen
Expert

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 01:15 pm CET#10
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Ashesz wrote on 19.01.2024 at 13:00:

so with LocoWin it was like that I converted the bonus once (but it was also free of turnover) and then it was real money!

it must have been something else that you wagered with X1. A classic wager-free bonus (the kind of 100% thing that you book in) cannot be converted and become real money. It can help you as a buffer to land above your starting balance at some point after the required money laundering turnover (varying in amount from casino to casino) before it is deducted again when you cash out.

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Langhans_innen
Expert

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 01:18 pm CET#11
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Ashesz wrote on 19.01.2024 at 13:12: So I looked again now I still played Reactoonz 2 and book of the fallen!

well then everything is perfectly clear:
With an active bonus, playing the following games is strictly prohibited: Table games, video Poker, Jackpot games, Live Casino and the following slot games: 1429 Uncharted Seas, Beautiful Bones, BIG Bamboo, Bonanza, Book of 99, Born Wild, Cherrypop, Da Vinci's Treasure, Danger High Voltage, Dead or Alive, Dead or Alive 2, Deadwood, Folsom Prison, Gold Bar Roulette, Immortal Romance, Jack Hammer 2, Jammin Jars, Jammin' Jars 2, Jokerizer, Karen Maneater, Le Kaffee Bar, Lost Relics, Moon Princess, Moon Princess 100, Moon Princess Trinity, Mystery Joker 6000, Peking Luck, Razor Shark, Reactoonz, Reactoonz 2, Remember Gulag, Rise of Olympus, Rise of Olympus 100, Royal Mint, Razor Returns, San Quentin xWays, Secret of the Stones, The Dog House, The Dog House Dice Show, The Dog House Megaways, The Dog House Multihold, Tombstone RIP, Valley of The Gods, Victorious, Victorious Max, Vikings, Wanted Dead Or A Wild, Who wants to be a Millionaire, Wild Swarm. In the event of a breach of this provision, the bonus and all potential wins from the bonus will be forfeited.

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Ashesz
Rookie

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 01:53 pm CET#12
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Langhans wrote on 19.01.2024 at 13:18:
well then everything is perfectly clear:
With an active bonus, playing the following games is strictly prohibited: Table games, video Poker, Jackpot games, Live Casino and the following slot games: 1429 Uncharted Seas, Beautiful Bones, BIG Bamboo, Bonanza, Book of 99, Born Wild, Cherrypop, Da Vinci's Treasure, Danger High Voltage, Dead or Alive, Dead or Alive 2, Deadwood, Folsom Prison, Gold Bar Roulette, Immortal Romance, Jack Hammer 2, Jammin Jars, Jammin' Jars 2, Jokerizer, Karen Maneater, Le Kaffee Bar, Lost Relics, Moon Princess, Moon Princess 100, Moon Princess Trinity, Mystery Joker 6000, Peking Luck, Razor Shark, Reactoonz, Reactoonz 2, Remember Gulag, Rise of Olympus, Rise of Olympus 100, Royal Mint, Razor Returns, San Quentin xWays, Secret of the Stones, The Dog House, The Dog House Dice Show, The Dog House Megaways, The Dog House Multihold, Tombstone RIP, Valley of The Gods, Victorious, Victorious Max, Vikings, Wanted Dead Or A Wild, Who wants to be a Millionaire, Wild Swarm. In the event of a breach of this provision, the bonus and all potential wins from the bonus will be forfeited.

Well then it's just like that, I've now made 400 out of my money again, I'll let them out and then bb vegadream, of course then it's my fault but then maybe these games should be blocked, but yes it's my fault, all good 👍


But after the long time and the money I left there, I had hoped for some goodwill and if they had said you would get half!


Anyway, it's already ticked off 😅🙈 luckily it wasn't a few thousand 😂

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Ashesz
Rookie

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 02:00 pm CET#13
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Oh, but I still have to ask something 🙈😅

Isn't it the case that you first play with your real money or is that irrelevant because the bonus is active?

I had no problems with this at Lapalingo back then, I made 15000 euros from the bonus games and money from the Advent calendar and they paid it out to me without any problems 🤷🏼‍♂️

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Julian
Elite

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 02:02 pm CET#14
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Unfortunately, the contact person also confirmed to me that there were several breaches of the bonus conditions ( 1.11 & 2.6.5).

Apart from Reactoonz 2 and the other games you mentioned, The Dog House & Big Bass Splash were also played, for example.

I quote:
"The player played forbidden game "The dog house" on ****& played Book of dead & Big bass Splash with bet of 10Euro (Broken maximum bet rule as per 1.11) on ***"
(Date & timestamp was censored by me for security reasons)

Under the circumstances that there were several violations, it unfortunately looks as if no goodwill will be shown in this regard.

I'm sorry, it seems like I can't really help you to get your win that you made with the bonus.

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