Hello, yesterday I made a Deposit at vegadream.com
deposited 50 euros and used the 100% wager free bonus!
I then played my way up to 530 euros and cashed them out, now I have received an email that the payout has been canceled because I have violated any conditions, how can I violate the rules with a wager-free bonus!
I have already deposited more than enough and paid out twice what was more than 50 euros and there were never any problems, I think that's really bad, maybe the team could help me! It's a total of 616 euros!
Ashesz wrote on 19.01.2024 at 08:23: Hello, yesterday I deposited at vegadream.com
deposited 50 euros and used the 100% wager-free bonus!
I then played my way up to 530 euros, which I paid out, now I have received an email that the payout has been canceled because I have violated any conditions, how can I violate rules with a turnover-free bonus!
I have already deposited more than enough and paid out twice what was more than 50 euros and there were never any problems, I think that's really bad, maybe the team could help me! It's a total of 616 euros!
you can violate several rules. There are enough in the terms and conditions https://www.vegadream.com/de/general-bonus-terms
He thinks wagerfree Bonuses have no rules, he probably played Live Casino or Jackpot games or via Max-Bet and his win was therefore canceled You don't have to wager a wagerfree bonus, but everything in the Bonus terms and conditions applies.
He thinks wagerfree Bonuses have no rules, he probably played Live Casino or Jackpot games or via Max-Bet and his win was canceled because of that You don't have to wager a wagerfree bonus, but everything in the Bonus terms apply .
Something must have happened and I think he was informed of this. Probably "GambleJoe incident number seven thousand eight hundred and forty-three" and the charge is "classic breach of rules" for "didn't read the rules"
Something will have happened and I guess he was told about it. Probably "GambleJoe incident number seven thousand eight hundred and forty-three" and the charge is "classic rule violation" for "didn't read the rules"
First he said he put 530 euros in the payout, then he said it was 616 euros, what now, haha
I'll pass the complaint on to our contact person and see if anything can be done.
However, if the bonus conditions have really been breached, it could unfortunately be a little difficult.
First he said he put 530 euros in the payout, then he said it was about 616 euros, now what, haha
Anyway, looking forward to the resolution. Maybe Ashesz will check his emails again and ideally copy the answer here so that the case can be dealt with on record
[solved] Vegadream payout denied/cancelled
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deposited 50 euros and used the 100% wager free bonus!
I then played my way up to 530 euros and cashed them out, now I have received an email that the payout has been canceled because I have violated any conditions, how can I violate the rules with a wager-free bonus!
I have already deposited more than enough and paid out twice what was more than 50 euros and there were never any problems, I think that's really bad, maybe the team could help me! It's a total of 616 euros!
Mfg!
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[solved] Vegadream payout denied/cancelled
Nobody has liked this post so far
you can violate a number of rules. There are enough in the terms and conditions https://www.vegadream.com/de/general-bonus-terms
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[solved] Vegadream payout denied/cancelled
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Did you deduct the 50€ from the payout?
So you could have paid out 480€.
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[solved] Vegadream payout denied/cancelled
Nobody has liked this post so far
He thinks wagerfree Bonuses have no rules, he probably played Live Casino or Jackpot games or via Max-Bet and his win was therefore canceled You don't have to wager a wagerfree bonus, but everything in the Bonus terms and conditions applies.
This post has been translated automatically
[solved] Vegadream payout denied/cancelled
Nobody has liked this post so far
Something must have happened and I think he was informed of this. Probably "GambleJoe incident number seven thousand eight hundred and forty-three" and the charge is "classic breach of rules" for "didn't read the rules"
This post has been translated automatically
[solved] Vegadream payout denied/cancelled
Nobody has liked this post so far
First he said he put 530 euros in the payout, then he said it was 616 euros, what now, haha
This post has been translated automatically
[solved] Vegadream payout denied/cancelled
Nobody has liked this post so far
I'll pass the complaint on to our contact person and see if anything can be done.
However, if the bonus conditions have really been breached, it could unfortunately be a little difficult.
This post has been translated automatically
[solved] Vegadream payout denied/cancelled
Nobody has liked this post so far
Anyway, looking forward to the resolution. Maybe Ashesz will check his emails again and ideally copy the answer here so that the case can be dealt with on record
This post has been translated automatically
[solved] Vegadream payout denied/cancelled
Nobody has liked this post so far
This post has been translated automatically
[solved] Vegadream payout denied/cancelled
Nobody has liked this post so far
I then requested the payout at 250 euros and deleted the bonus!
I then canceled the payout and continued playing,big bass Splash/gates of olymp / and then book of dead again (as I said, the bonus was already gone)
I then played on one euro, which was also my highest bet!
When I reached 570 euros, I paid out 530 euros, continued playing and then paid out another 86 euros (hence the 616 euros)
I have always played like this and never had any problems and now all of a sudden they come like this!
Oh yes, this turnover-free bonus is also not convertible it always remains there you can also play 10 years!
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