VegaDream Casino: {resolved] Vegadream delays verification and locks without reason (Gammix in general)
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{resolved] Vegadream delays verification and locks without reason (Gammix in...
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for weeks I've been trying to get the Verification through in a really nice way, I sent them everything they wanted, as a thank you I've now been banned for no reason. Even though I have already contacted Caro (she has not yet intervened) I would now like to write an official complaint and warn you what could happen to you if you ever win something at a Gammix casino
The following:
I have registered on Vegadream approx. in June 22 and also directly the KYC, so ID and residential address proof successfully completed.
After some deposits and withdrawals (total turnover in the 4-digit range), then came with a new win (4-digit) at the end of July, the SoW request to upload proof of salary from Vegadream.
While I was preparing the file, I registered on RANT Casino. At the time I was not aware that they were also part of the Gammix group. But that explained later why my RANT registration said that the KYC was successfully done.
Anyway, I continued to play on RANT and at the same time followed the SoW request from VegaDream.
Now I have made a larger win on RANT (5 figures) and wanted to pay them out. Parallel to my withdrawal request came an email from Vegadream that withdrawals can only be made after verification. This seemed a bit strange to me (I did not know that they belong to the Gammix group and that the verification applies to all casinos), but I waited 2 days and then went to the RANT chat to ask about my withdrawal.
There I was explained that the Gammix group and the Verifzierung casino overreach applies and I should complete the verification via Vegadream, so that they can pay out at RANT. Well I thought to myself, I'm finally already on it.
Now it went on with Vegadream verification. For better understanding later: I run private the 4 account model. I.e. I and my wife each have a salary account, then an account for saving and an account for all fixed and variable costs. My salary account and the account for the variable costs (from which I also paid into the OC's) are in my name and the savings account is in my wife's name. If I have e.g. no more money on the account for the variable costs, here it does not matter for what), then I transfer something from the savings account to this account (logically then is in the statement transfer of Mrs. xxx) that times to the understanding.
The first request from Vegadream was the proof of my salary. Scanned, sent as an answer "not sufficient for the wins, please submit bank statements". Please?! Well said done and as an answer "funds received from third party, please upload statement and proof" (they mean the transfers from our savings account what runs on my wife) so the transfers from my wife. Well, I wrote a statement and sent it. In response, they wanted the statement from my wife plus copies of ID plus more bank statements. Also good, she wrote, scanned remaining documents and sent. In reply, this time they wrote that they want the statements from my salary account (not only from the account from which I pay, but also where my salary is received) and that my wife's signature is missing and that they have discovered an additional Deposit on my salary account (small loan) and also want to have proof of this. Well, signed, scanned documents and sent. This has been going on since the end of July.
Funnily enough, I have now been blocked from all Gammix OC's and can no longer get in. I also can't get into the chats.
Probably they have not discovered anything more to make it more difficult for me and have simply blocked me. And the same everywhere.
I have not yet received an answer to mail inquiries.
I have also written to Caro, I hope she can help me now (or someone else?).
This is simply the lowest drawer, you take off your clothes completely and yet this comes out.
If Caro (or someone else) can't help me, the only thing left to do is to complain to MGA, but I don't think it will do any good.
Sad but true..you are warned...
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{resolved] Vegadream delays verification and locks without reason (Gammix in...
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KYC was not possible for weeks, I received easily 3 KYC requests per week by mail and always uploaded all required documents.
Nothing happened, except new mails with new KYC requests. The employees there are obviously totally incompetent.
After several weeks I just gave up, because without a successfully completed KYC no payout is possible anyway.
I played Balances down in 2 OCs (Sugar Casino and Woopwin) and then finished with Gammix.
Today, when I read Gammix somewhere, I feel sick. Rip-off company, stalling tactics without end.
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{resolved] Vegadream delays verification and locks without reason (Gammix in...
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I can understand very well.
In my case, it unfortunately revolves around about 28k
Since I'm guaranteed to 100% everywhere, all forums, EADR and MGA cases open and not waive it.
I have also not used any Bonuses so that they can hang anything on me in the direction. The only thing left is the verification.
And since I definitely do not launder money and everything runs through the accounts, so officially with evidence, which they have already received, they should now finally see it and finally verify me and pay out
I don't understand what this is about
Instead of trying to keep an active player, they are trying to scare them away.
If you think about what an active gamer pays in over the years, such sums, because of which they operate such a schmarrn and scare people away, are laughable.
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{resolved] Vegadream delays verification and locks without reason (Gammix in...
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Uff, I keep my fingers crossed for you!
As long as the Affiliate machinery is running at full speed as it currently is, they obviously don't care about existing customers.
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{resolved] Vegadream delays verification and locks without reason (Gammix in...
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Thank you.
Yes, hopefully GJ can help me..
I don't see any reason why they won't verify me, however, I didn't expect a block at all.
Because of what too?
Well, let's wait and see
I will update in any case
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{resolved] Vegadream delays verification and locks without reason (Gammix in...
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Yesterday evening I was informed that I was banned because I did not perform the Verification in the given time period.
After an explanation that this is not my fault but that of the team, because they constantly want to have new documents for several weeks and thus delay the verification, I was apparently unblocked again.
Let's see how it continues..
I will inform you...
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{resolved] Vegadream delays verification and locks without reason (Gammix in...
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This post has been translated automatically
{resolved] Vegadream delays verification and locks without reason (Gammix in...
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The list of fair and problem-free paying OC's will probably be very short or?
Vegadream as well as Rant I find from the gameplay, feeling, RTP, etc. not even so bad, however, will now show me how it continues
A fair and recommendable OC should also pay for the SOW after required documents and not look for further gaps..
i have sent ALL really ALL documents (easily over 100 pages including bank statements) to them. There is nothing left where they can delay it further unless of course they invent something again.
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{resolved] Vegadream delays verification and locks without reason (Gammix in...
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This post has been translated automatically
{resolved] Vegadream delays verification and locks without reason (Gammix in...
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At vegadream or like me RANT?
As long as you don't have to go through the extended Verification, they actually pay out pretty quickly.
Only if they want the extended verification of you, then have fun. Canst yes read above what they wanted to have from me to date and well to this day have not yet verified.
But I already realize that they will continue to trick.
Since I am now unlocked I wanted to play a little more at RANT (I play mostly by buying the ingame Bonuses, so little single spins, where you can not buy binus) and bang in the middle of the 5th purchased bonus game I was credited 10 € cash drop 😅
Am of course immediately into the livechat to say/ask/ask that I have not participated in the action, why I win it at all without participating and that they should please delete it again. She said "cashdrops are not subject to any conditions" ( clear, it just says everywhere that they are very well) , that my credit consists entirely of real money etc pipapo. Of course I took screenshots and requested the minutes of the conversation by email. She will now write to the team that they should remove the 10€ cashdrop since I have not participated and would not like it. Let's see how this ends 😅 they try it just 😅
Have now decided for the time being not to continue playing until I have the money (if I should get it at some point).
Vllt it is actually so that it is a free-without-condition-cash, which I do not believe. There are enough forum contributions here.
Wait and see, will be exciting I feel it
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