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VegaDream Casino: [solved] Vegadream delays payout

Topic created on 11th Nov. 2021 | Page: 1 of 1 | Answers: 7 | Views: 1,993
Slavefighter
Rookie

[solved] Vegadream delays payout

11th Nov. 2021, at 02:27 pm CET#1
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Hello dear GambleJoe community,

i see that there are hot reports about Gammix and that only the Deposit Super seems to work.
In my case, it's a little funnier.

In August I came across Vegadream and deposited there, played and won not exactly little (full screen explorers 5€ as an example)
Part of the payout went through without any problems and after proper KYC check, the rest was paid out. That was in September.

Then on October 26th I received another email asking me to verify (by the way also from Cashi):
ID verification
Proof of Address verification (Dated within the last six months)

No sooner said than done and got the message, documents are uploaded.

In the meantime deposited again and currently a payout sum of 1200€ is outstanding. One is actually already verified, what should happen

After one week no feedback (Note: at the first Verification in August it took about 1 week)
Off to the Live Chat: Is still in process
After two weeks still no feedback, so off to the live chat and ask what's going on.
Go to the live chat: Is still in process

Then it became too much for me and I pointed out again in the live chat that I am now waiting for 2 weeks although I have already been verified once and I am also verified in the Gammix group (Woopwin for example)
A supporter then forwarded it to the finance department, from which I received a very funny email:

We are writing you regarding the verification of your account. We understand your concern, however, please note that all this is part of the regular verification process that all players need to do when they reach a certain point in their activity (deposits) to comply with our license.

In order to complete the verification of your accounts and establish the origin of the funds you have used to deposit in Gammix, it is necessary that you send us your September payslip along with a bank statement (complete list of transactions) in PDF format where we can see that you received your salary payment.

Note that if your September salary is not enough to justify your deposits in Gammix in October (deposits 10000* - withdrawals 5000* euros) you must send us an explanation of the origin of the funds used to deposit in that month along with the documentary evidence that supports your explanation.

Unfortunately, your withdrawals cannot be processed until you send us the documents we have requested and the origin of the funds is verified.
*Numbers have been changed but fit the subject matter

Due to the huge winnings I had the opportunity to play more often and more than usual, of course I did not burn everything again but you know what I mean.


1. As described above, the request was for ID verification and address verification (I have the email as proof, so what does banking and my proofs have to do with the requested data.
2. I have written Vegadream a complete list of what Vegadream and other casinos from the Gammix group have transferred to me in wins. Here the answer is still pending, but if the topic is through, I will probably make a big bow around the Gammix group in the future.

Currently, I'm still waiting before I file a complaint with the MGA, but this business behavior is mMn very very questionable, could have said the same "Please do not play with us, you have won too much"

So now it's just waiting until they come out of the woodwork.



Small addition:
I had used the bonus etc. at Woopwin, have also won there and always paid in the last time. There I recently had the support case that I would suddenly be a political person and I would have to prove that first, after I made stress and words like MGA, AskGamblers and here GambleJoe have fallen, the case was suddenly eaten....


Greetings Slave

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Slavefighter
Rookie

[solved] Vegadream delays payout

11th Nov. 2021, at 02:39 pm CET#2
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Oh, I must have slipped into the wrong section here, could a mod please move this accordingly.

Sorry, have probably not paid attention.

LG

Slave

This post has been translated automatically

Slavefighter
Rookie

[solved] Vegadream delays payout

17th Nov. 2021, at 02:47 pm CET#2
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In order to show the facts also accordingly, there was on 13.11 Again an email.

"We understand that the funds you used to Deposit in October came from your recycled winnings of Gammix, however, as part of the Verification procedure and to comply with our license it is necessary that you send us your last payslip and a bank statement of the account ****** from October where we can see that you used the recycled winnings to continue depositing in Gammix.

As soon as you send us the requested documents, your accounts can be verified and your withdrawals can be processed."




1. Why do you not say this directly from the beginning, but sends only 2 links (as seen in the start post) The Perso and address proof request.
Who gets the idea that they actually want to have deposit / proof of salary!

2. The process should be revised by Vegadream as soon as possible, since the processing time is now already in the fourth week.
(For comparison, Wildz Casino has done this in 5 business days).

The dear Caro here from the forum has also taken on the and let's see what comes around, or how long it will take.

If something happens (positive or negative) I will post it accordingly.

Greetings

Slave

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Slavefighter
Rookie

[solved] Vegadream delays payout

17th Nov. 2021, at 07:30 pm CET#3
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And another update on my case.

Again, as a reminder, I have gone through some Verification with Vega as well as Woopwin, but now Vegadream comes along and puts the crown on the whole thing:

We have received your documents, however, note that in order to verify your salary income you must still send us your last payslip and to verify that you used the recycled winnings from August and September to Deposit in October you must send us a bank statement of the account ***** of the last 3 months (August, September and October). The bank statement cannot be filtered, it must show your name, account number, all incoming and outgoing transactions and the running account balance.

Please note that all the documents requested are only for the purpose of verifying the origin of the funds that you have used to deposit in Gammix and verify all your accounts and your withdrawals can be processed.

As seen above, it was only about October, now suddenly you want to have all 3 months.

Not only that, they want to see all deposits and withdrawals from my account. A filtered display (which only affects Gammix) they have already received in the PDF, unfortunately there are not current account balances / changes taken into account, but one sees only -100€ to Gammix.

I think I'll finish writing to the MGA
It is an absolute tragedy.


Greetings

Slave

PS: Let's see what Caro gets to hear, because so far I have complied with all verifications accordingly and have always passed everything.
Only Vega seems to be the princess on the pea.

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Slavefighter
Rookie

[solved] Vegadream delays payout

7th Dec. 2021, at 05:55 pm CET#4
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Hi there,

to close the case I was finally verified. Mail came on 29.11.
So it took 4 whole week, was not clearly communicated from the beginning and then it was accepted after I have sent all the things again in English (account statements, etc.)

One has no "Sorry" no "hey we have here a 50/100% compensation bonus" or even FS, nada niente nix there was.

Even if I am verified there, I will not Deposit there anymore. Because I don't know if the whole crap will start all over again.


LG

Slave

This post has been translated automatically

BlackPanther
Amateur

[solved] Vegadream delays payout

7th Dec. 2021, at 09:46 pm CET#5
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Well better times here in the forum inform, then you would have known that these Gammix junk casinos are the purest garbage heap. It is better not to play there anymore, unless you can wait hours in Live Chat, are you old wes via email support for an answer, or several weeks for a small payout.

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Slavefighter
Rookie

[solved] Vegadream delays payout

8th Dec. 2021, at 02:29 pm CET#6
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BlackPanther wrote on 07.12.2021 at 21:46 clock: Well better times here in the forum Inform, then you would have known that these Gammix junk casinos are the purest garbage heap. It is better not to play there anymore, unless you can wait hours in Live Chat, are you old wirs via email support for an answer, or several weeks for a small payout.

If you had read everything, you would have noticed that I already had many payouts there and was already verified.

But yes, now I make around the casinos a bow


LG
SLave

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Caro
Expert

[solved] Vegadream delays payout

21st Mar. 2022, at 09:22 am CET#7
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Talked to Slavefighter and he was verified after 2 weeks, but from what I understand he gambled the money away.

This topic was closed

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