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VegaDream Casino: Vegadream cancels win of 3750 euros and closes my account

Topic created on 22nd Jul. 2023 | Page: 1 of 3 | Answers: 36 | Views: 4,518
noa23

Vegadream cancels win of 3750 euros and closes my account

22nd Jul. 2023, at 08:12 pm CEST#1
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i have at Vegadream on 25.5.2023 3750 euros could bring to the payout.
i played with bonus it was 100 percent bonus on the Deposit and I deposited 200 euros.
1 month was the payout pending before I received the following message:

Hello,

I am writing to inform you that after an internal investigation, the management has decided to close your account.
As stated in our Bonus terms and conditions:

1.23, we reserve the right to review your gaming/transaction logs. You hereby agree in advance that we may do so. If, upon review, it appears that you have participated or attempted to participate in a manipulative gaming strategy in order to take advantage of any bonus awarded to you by the Casino, we reserve the right to deny, withhold, revoke or withdraw your right to any promotion, wins or bonus, or terminate your affiliation with our website and/or suspend your account. In such circumstances, we will have no obligation to refund any amounts in your account other than the original deposit amounts.


We have declined your withdrawal, deducted your funds, and your deposit will be refunded in the same manner.

Sincerely yours,
Payments Cashier.








i played with coins (hacksaw) marching legions and money cart(relax gaming)
all games were allowed according to bonus conditions
i also kept the 4 euro max bet.
a manipulative gaming strategy I can therefore not establish.
unfortunately, the casino can not explain to me exactly or in detail what they accuse me with manipulative gaming strategy
they simply throw around bonus paragraphs without providing any proof or explanation.
in addition, they write that they will refund my deposit but close my account at the same time.

In the past Caro could always mediate at the gammix casinos and I hope she can possibly help me or get in touch with me



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noa23

Vegadream cancels win of 3750 euros and closes my account

24th Jul. 2023, at 10:40 pm CEST#2
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can caro please come forward
i need help

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Counter
Experienced

Vegadream cancels win of 3750 euros and closes my account

25th Jul. 2023, at 07:13 am CEST#3
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noa23 wrote on 07/24/2023 at 22:40: can caro please get back to me
i would need help

Normally you should be able to write to her normally yourself since she is a GambleJoe team member.

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Sabine
Experienced

Vegadream cancels win of 3750 euros and closes my account

25th Jul. 2023, at 08:55 am CEST#4
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Hi noa23, I sent you a message via Communicator.

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hustlehoff
Expert

Vegadream cancels win of 3750 euros and closes my account

25th Jul. 2023, at 09:02 am CEST#5
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Another question, why do you wait 2 months before contacting us, even though you know that Gammix has been able to help you in the past?

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noa23

Vegadream cancels win of 3750 euros and closes my account

25th Jul. 2023, at 02:36 pm CEST#6
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i had to wait 1 month before vegadream decided to cancel my win.
at casino guru they do not respond to complaints

now I wanted to try here if one can help me if that does not help probably only the mga remains

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Langhans_innen
Expert

Vegadream cancels win of 3750 euros and closes my account

25th Jul. 2023, at 03:03 pm CEST#7
1 Like

Liked this post: Avatar von roccoammo11 roccoammo11

noa23 wrote on 07/25/2023 at 14:36: i had to wait 1 month before vegadream decided to cancel my win.
at casino guru they do not respond to complaints

now I wanted to try here if they can help me if that does not help probably only the mga remains

i think that the way via GambleJoe - if it is Gammix - is the most promising way of all

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zocker0815
Top Member

Vegadream cancels win of 3750 euros and closes my account

25th Jul. 2023, at 04:42 pm CEST#8
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noa23 wrote on 07/25/2023 at 14:36: i had to wait 1 month before vegadream decided to cancel my win.
at casino guru they do not respond to complaints

now I wanted to try here if they can help me if that does not help probably only the mga remains

somehow everything strange, as hustlehoff, has already written why do you wait 2 months?


and you write here just you had to wait 1 month because of vegadream's decision? what kind then?

the whole thing I just read as if you want to leave out an important part of your story, so there is more going on? if vegadream let you wait, then there must have been some correspondence at the beginning according to your statement?

yes but still strange statement from the casino, you have perhaps deposited with a Bonus Code that did not belong to you, so was intended for another account? I could imagine that then the casino has canceled....

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hustlehoff
Expert

Vegadream cancels win of 3750 euros and closes my account

25th Jul. 2023, at 05:13 pm CEST#9
1 Like

Liked this post: Avatar von Donnie Donnie
So if I win with or without bonus / convert and request a payout, and I know I have done nothing wrong I do not wait longer than a maximum of ne week (rather less) before I zuspamme everything etc. and try everything that is in my power to be paid out, because I do not wait relaxed 1 month until they finally get in touch, why I have not yet received my money? Huh? Please tell the whole story ...

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gamble1
Icon

Vegadream cancels win of 3750 euros and closes my account

25th Jul. 2023, at 05:50 pm CEST#10
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When he says he played with coins does he mean he made progress in a game when Bonus money was active ? Possibly then played only when the bonus was through ?

Even if the threads after the motto Gammix has canceled money and account locked currently come up again frequently, this one with such a waiting period is quite unusual

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noa23

Vegadream cancels win of 3750 euros and closes my account

26th Jul. 2023, at 08:23 am CEST#11
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i have already after 1 week payout pending by email the casino contacted why it takes so long
and always received only the following response:

With reference to your mail, we would like to inform you that your withdrawal is still under investigation

this dragged on for 1 month before they decided to cancel my win.

after the casino's decision I opened a complaint with EADR. (European Alternative Dispute Resolution)
from which I still have not received an answer after 1 month.
Upon inquiry to EADR, I received the following response:

we hereby acknowledge receipt of your email.
Please note that dispute resolution by EADR Ltd. depends on the consent of the other side.
This means that for companies it is mandatory to conclude a corresponding contract with EADR Ltd.
Please further note that it is at the discretion of EADR Ltd to accept or not accept a case for dispute resolution.
For more information on possible grounds for refusal, please refer to the following link in EADR Ltd's Rules of Procedure at: https://eadr.org/rules-of-procedure/
We will review your request and get back to you promptly with our assessment. In the meantime, please refrain from asking further questions about the case in question.

This is what Casino Guru advised people to do after Vegadream did not respond to Casino Guru complaints


so I thought it would be a good idea to make a complaint to EADR.
the next step would be the MGA

and now I have made this thread in the hope that Gamble Joe might be able to help me
i should have done this much sooner I admit.

it was a normal Deposit bonus 100 Protzent up to 300 euros I received by mail

about the gameplay:
i was able to win 2000 euro with Coins and then continued with Marching Legions to convert the bonus
when I reached the bonus with Marching Legions and played the game I switched to Money Cart
and played the game to the end of the bonus and was able to claim 3750 euro at the end.

i did not make any bonus shunt, did not play any forbidden games and kept to the maxbet of 4 euros/spin.




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hustlehoff
Expert

Vegadream cancels win of 3750 euros and closes my account

26th Jul. 2023, at 01:08 pm CEST#12
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What are coins with which you could win 2000€? Do not know that.

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gamble1
Icon

Vegadream cancels win of 3750 euros and closes my account

26th Jul. 2023, at 02:45 pm CEST#13
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hustlehoff wrote on 26.07.2023 at 13:08: What are coins with which you could win 2000€? Don't know that one.

That would have been my next question too

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noa23

Vegadream cancels win of 3750 euros and closes my account

26th Jul. 2023, at 10:34 pm CEST#14
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coins dare2win from hacksaw gaming


setup 4 euro and 500x (9 coins spin randomly if all 9 have a h you get 500x)

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noa23

Vegadream cancels win of 3750 euros and closes my account

2nd Aug. 2023, at 02:19 pm CEST#15
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short update

Sabine has contacted the casino manager and he has answered

This player has been banned from our casinos due to fraud. We would like this information to remain internal please

no evidence or exact details of how I am supposed to have cheated have been provided but simply an allegation has been made.
why they don't do that?
simply because they have no evidence to support this claim

i will now contact the MGA

i can only advise everyone to stay away from this casino

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