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VegaDream Casino: [solved] Vegadream cancels payout - Am I wrong? (Page 2)

Topic created on 08th Jun. 2022 | Page: 2 of 3 | Answers: 24 | Views: 5,086
Thenoobytuby
Rookie

[solved] Vegadream cancels payout - Am I wrong?

13th Jun. 2022, at 03:19 pm CEST#11
2 Likes

Liked this post: Avatar von garfield68 garfield68, Avatar von Sabine Sabine
Update:

Unfortunately, the money will remain canceled. Sabine has also done everything in her power, but the casino could not be convinced. I will now as Royal777 described, contact EADR . In parallel, I was advised to send a complaint to the MGA.

Regardless of how the matter proceeds, I have decided to refund the Deposit money and permanently block my account (when both procedures are completed). Even though I violated the bonus conditions, I was treated very unfriendly on the part of VegaDream Casino or even ignored. Standardized answers (" All our customers know that we are fair......" - I think not) have been there still the nicest answers. Especially since for me the trust relationship is broken. Furthermore, I have found after long research other dubious cases, which seem to be reflected by the bank away at all GAMMIX casinos. Well enough of my triad. For me it is certain that I will avoid this casino Provider in the near future

I thank all who have answered and helped me here. Special thanks also to Sabine, who stood up for me and discussed with the casino manager personally.

Cheers

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R3hab
Elite

[solved] Vegadream cancels payout - Am I wrong?

13th Jun. 2022, at 04:04 pm CEST#12
1 Like

Liked this post: Avatar von Thenoobytuby Thenoobytuby
Puhhh that already hard
Better to play only in Online Casinos with a German license, because you win not so often but if you win you get at least the money and do not have to worry about it
The from malta are worse than those from Curacao lol

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Hidaruma
Top Member

[solved] Vegadream cancels payout - Am I wrong?

13th Jun. 2022, at 05:17 pm CEST#13
1 Like

Liked this post: Avatar von Thenoobytuby Thenoobytuby
Yep. The bonus conditions in Gammix booths are dirt. Always play nicely without bonus at them. Money always comes.

Fortunately, the OP has only put in 20 EUR.

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Thenoobytuby
Rookie

[solved] Vegadream cancels payout - Am I wrong?

13th Jun. 2022, at 07:04 pm CEST#14
0 Likes

Nobody has liked this post so far
Further update:

I am boiling with rage. Wanted my 20 EUR that I had deposited back. Now the withdrawal limit is 30 EUR. You might think now: Just Deposit another 10€ and then withdraw the 30?. Fiddlesticks.... You have to wager the deposited money (without any bonus active) once to withdraw it. That is, even if you accidentally had a 0 too much in the deposit, there is no way to reclaim his money. It is an absolute cheek and I feel ripped off on all levels. Not only that the casino through my luck 500€ richer is, no now I had to "gamble" the deposit in the hope to come to 30€ to be able to withdraw it then. Spoiler: Of course I did not make it. I have now decided for me to stay away from foreign Online Casinos and if at all still offline gambling. But my desire for this is also limited

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Anonym

[solved] Vegadream cancels payout - Am I wrong?

13th Jun. 2022, at 07:40 pm CEST#15
0 Likes

Nobody has liked this post so far
In all casinos you have to wager your Deposit at least once. In some even three to five times....

If you report to the conflict authority, then only to the EADR. They are under the supervision of the MGA and are specialized in the mentioned casino. Wish you good luck!

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Thenoobytuby
Rookie

[solved] Vegadream cancels payout - Am I wrong?

13th Jun. 2022, at 08:39 pm CEST#16
0 Likes

Nobody has liked this post so far
@Royal777 Is it also common at other casinos that the money is withheld when the account is closed? Before I registered at Vegadream, I was at Tsars Casino. There the withdrawal limit is 100€, but there I could easily Deposit the missing balance and withdraw the 100€. Even the support was friendlier. Withdrawals were made by instant bank transfer within 2 days. I left there because I thought with a MGA license you could still hope for player rights/player protection in the worst case. Kind of ironic.

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Thenoobytuby
Rookie

[solved] Vegadream cancels payout - Am I wrong?

14th Jul. 2022, at 04:15 pm CEST#17
5 Likes

Liked this post: Anonym, Anonym, Anonym, Avatar von garfield68 garfield68, Avatar von hustlehoff hustlehoff
Update:

Just received an email from Vegadream:

"....As a licensed operator we are required to carry out certain checks on all Player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our Player's are enjoying the highest standards along with safe and fair gameplay.

We have reviewed your complaint and would like to kindly inform you that on 14/07/2022 we refunded your balance of €474.99 as a gesture of goodwill......."

Whether it is really "a gesture of goodwill", I dare to doubt. I rather think that EADR or the MGA exerted pressure, but nevertheless I am glad that it still worked out. According to the mail I should get the money until in 3 days. Hope there now also everything works .


Thank you all for the support and suggestions. Without you (in particular @gamble1, @Royal77 and @Sabine) I would have written off the money and would not have "resisted" .

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hustlehoff
Expert

[solved] Vegadream cancels payout - Am I wrong?

14th Jul. 2022, at 05:00 pm CEST#18
1 Like

Liked this post: Anonym
Clean, successfully defended against the f**king Gammix mafia.

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Anonym

[solved] Vegadream cancels payout - Am I wrong?

14th Jul. 2022, at 06:37 pm CEST#19
2 Likes

Liked this post: Avatar von hustlehoff hustlehoff, Avatar von Thenoobytuby Thenoobytuby
Thenoobytuby wrote on 07/14/2022 at 16:15: Update:

Just received an email from Vegadream:

"....As a licensed operator we are required to carry out certain checks on all Player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our Player's are enjoying the highest standards along with safe and fair gameplay.

We have reviewed your complaint and would like to kindly inform you that on 14/07/2022 we refunded your balance of €474.99 as a gesture of goodwill......."

Whether it is really "a gesture of goodwill", I dare to doubt. I rather think that EADR or the MGA exerted pressure, but nevertheless I am glad that it still worked out. According to the mail I should receive the money until in 3 days. Hope there now also everything works .


Thank you all for the support and suggestions. Without you (in particular @gamble1, @Royal77 and @Sabine) I would have written off the money and would not have "resisted" .


Well all's well that ends well 👍

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Anonym

[solved] Vegadream cancels payout - Am I wrong?

15th Jul. 2022, at 12:59 am CEST#20
1 Like

Liked this post: Avatar von Thenoobytuby Thenoobytuby
Thenoobytuby wrote on 07/14/2022 at 16:15: Update:

Just received an email from Vegadream:

"....As a licensed operator we are required to carry out certain checks on all Player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our Player's are enjoying the highest standards along with safe and fair gameplay.

We have reviewed your complaint and would like to kindly inform you that on 14/07/2022 we refunded your balance of €474.99 as a gesture of goodwill......."

Whether it is really "a gesture of goodwill", I dare to doubt. I rather think that EADR or the MGA exerted pressure, but nevertheless I am glad that it still worked out. According to the mail I should receive the money until in 3 days. Hope there now also everything works .


Thank you all for the support and suggestions. Without you (in particular @gamble1, @Royal77 and @Sabine) I would have written off the money and would not have "resisted" .


Wouldn't have thought that the casino would accommodate you in that case. Anyway, it's a very pleasing result. Congratulations!
I'm curious if the casino will adjust the full title of the slot!

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