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VegaDream Casino: Vegadream cancels payout

Topic created on 29th Nov. 2023 | Page: 1 of 1 | Answers: 5 | Views: 1,012
ottah10o

Vegadream cancels payout

29th Nov. 2023, at 10:20 pm CET#1
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Hello,

i won €600 at Vegadream and wanted to pay it out. Unfortunately, the payout was canceled.
Background: I spun 1(!) single time on 4.50€, only 4€ were allowed. This was accidental, as I was aware of the rules.
And because of this one spin, and it was really only one, a complete payout is refused.
Don't they have any goodwill? Has anyone ever had success with a case like this?

This post has been translated automatically

frapi07
Elite

Vegadream cancels payout

29th Nov. 2023, at 11:49 pm CET#2
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ottah10o wrote on 29.11.2023 at 22:20: Hello,

i won 600€ at Vegadream and wanted to pay it out. Unfortunately the payout was canceled.
Background: I spun 1(!) single time on 4.50€, only 4€ were allowed. This was accidental, as I was aware of the rules.
And because of this one spin, and it was really only one, a complete payout is refused.
Don't they have any goodwill? Has anyone ever had success with a case like this?

Unfortunately, one spin too high is enough for you to be in the wrong, even if it was accidental. The speed camera doesn't really care if you were only going 5 km/h too fast for that brief moment. Speeding is just speeding.

Goodwill is based on a voluntary basis. If they show no goodwill, then unfortunately you have to accept it.

In general, casinos are very meticulous about such things and show no mercy. Unless you are a regular customer and have already deposited 5 or even 6 figures, then it might be possible with the VIP support (if only 1/1000 of a spin was spun too high). But if you are a normal player, then unfortunately things look bad for you. A complaint will not help either, as the casino is unfortunately in the right and the player has violated the bonus rules.

Unfortunately, no admin here can help you either, as the casino has a Curacao license.

This post has been translated automatically

rebirth75
Rookie

Vegadream cancels payout

13th Jun. 2024, at 07:58 pm CEST#3
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THIS CASINO IS PURE FRAUD!!! SHOULD BE BLACKLISTED! RTP IS UNDER 40%

This post has been translated automatically

Kanalmalocher
Rookie

Vegadream cancels payout

13th Jun. 2024, at 08:18 pm CEST#4
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ottah10o wrote on 29.11.2023 at 22:20: Hello,

Don't they know any goodwill? Has anyone ever had success with such a case?

Not with this group. It also happened to me at a sister casino. One spin on 1 euro in a banned game and the 5 grand was gone. Since then, I only play in casinos that ban prohibited games or more and more often directly with raw cash. It shortens the playing time, but also saves you a lot of grief.

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roccoammo11
Expert

Vegadream cancels payout

13th Jun. 2024, at 09:06 pm CEST#5
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rebirth75 wrote on 13.06.2024 at 19:58: THIS CASINO IS PURE FRAUD!!! SHOULD BE ON THE Blacklist! RTP IS UNDER 40%

are you serious?the rtp of all games?or that you have played?your personal one?

i wonder how others still manage to pay out there!
If you have to badmouth a casino then you should be able to argue something.
If every loss would make me scream fraud, ALL casinos here would definitely be on the blacklist...

This post has been translated automatically

gamble1
Icon

Vegadream cancels payout

14th Jun. 2024, at 12:27 pm CEST#6
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Kanalmalocher wrote on 13.06.2024 at 20:18:

Not with this group. Also happened to me at a sister casino. One spin on 1 euro in a banned game and the 5 grand was gone. Since then, I only play in casinos that ban prohibited games or more and more often directly with raw cash. It shortens the playing time, but also saves you a lot of grief.

But seriously, what kind of effort is it to open the search with Ctrl + F and enter the name of a game? I even do this at casinos where I always play with a bonus - it's safe and takes a few seconds, which can save you a lot of money

This post has been translated automatically

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