VegaDream Casino: [solved] Vegadream and the strange machinations
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Saphira
[solved] Vegadream and the strange machinations
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i'm new here and fortunately was never in the past in the position to have to seek help.
This is now unfortunately different!
To the story.
I have signed up with VegaDream Casino and over the last 6 weeks have wagered several T€ and usually played without appropriate bonuses.
Since Bonuses have never been offered to me in other casinos with negative side effects, I thought nothing of it when I was offered a 25% bonus for a 100€ Deposit, to accept it (in this context as a real money bonus absolutely inconspicuous in other casinos!).
Now I just with this deposit had a good run and a total of 6k€ erziehlt whereof I have 1k€ directly for withdrawal.
After an absolutely undignified certification marathon (Unbelievable!) I was then informed in an e-mail that I had violated the relevant bonus conditions. The total payout amount was deleted, the total remaining amount of 5k was also deleted...
Admittedly, I had not read the bonus conditions before, because I have never encountered such absolutely strange machinations, but nevertheless, from my point of view, this is a breach of law.
With a 25% bonus (as I said absolutely normal in any other casino) I have to assume as a customer that this is not occupied with the really extremely dubious restrictions!
Furthermore, all bonus variants are explicitly listed in the strange bonus conditions but not the 25% bonus.
Is there a way to get in touch with the casino? The chat support makes a very incompetent impression, you do not get a responsible decision maker.
I had honestly relied on the fact that an MGA-certified casino would also offer certain standards.
That was probably a misconception!
This whole procedure is in my view very suspect and anything but serious, such a casino should be recommended here in no case!
The more detailed one looks at these conditions, the clearer it becomes that one is subject to a complete arbitrariness, since also appropriate changes are reserved on the part of Vegadream...
For a corresponding assistance I thank you however quite cordially in advance,
Best regards
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[solved] Vegadream and the strange machinations
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Would advise you to write off this casino series and write everywhere a review, so that other people no longer fall for their scam.
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[solved] Vegadream and the strange machinations
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To file a complaint, you have to contact the indicated ADR. The casino mentioned is the EADR ( https://eadr.org/de/kontakt/ )
The Bonus terms there can seem very opaque to you. What kind of 25% bonus was it? Did it come by e-mail? Was it stored in the account? A weekend reload? etc.
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[solved] Vegadream and the strange machinations
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Donnie, 
Saphira, 
Thenoobytuby, 
Tonkabohne
The coal there just rattles down. Every now and then there is a mockery win, so that you have 5 to 10 minutes longer frustration when turning....
And if the software spins and the script zerschießt, one achieves a moderately good win and wants to pay out, all levers are set in motion, not to have to pay out.
For me, Gammix is definitely history after my last excursion. There you can only reinbuttern without end and it comes GAR NOTHING with rum.
That ran some time ago still different there... no idea what happened there.
The incompetence and unprofessionalism of the respective casino managers is also great cinema (far in front the crazy aunt of CashiMashi, no idea how she got to her post).
Enough ! The whole turd, which hides behind a MGA seal, belongs on the Blacklist !!!
Amen.
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[solved] Vegadream and the strange machinations
Liked this post: Anonym
I see the same. The vacation should be boycotted. Alone the story with the free spins, which it gave to the Welcome bonus in addition and ups ausersehen also belonged to the prohibited games, speaks volumes about this casino. I don't understand how such practices are tolerated by the MGA. This casts a bad light on the entire industry and diminishes the trustworthiness of such an organization. Smells a lot like nepotism or bribery to me.
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[solved] Vegadream and the strange machinations
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Saphira
Many think that the MGA is a reputable agency that really cares. Fail.
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[solved] Vegadream and the strange machinations
Liked this post: Anonym,
Thenoobytuby
Can only confirm so.
Have currently only fun with the Curacao booths like luckydreams and pirate play ...
Initially still with Whamoo (MGA) but after my recommendation have then accumulated here so many negative experiences that I play there only occasionally
For me, the Gammlix booths are also dead.
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[solved] Vegadream and the strange machinations
Liked this post: Anonym
I have now made the extra effort and read through the Bonus terms for you.
Was there 25%/€ real money or bonus money on your deposit?
1.1 . From time to time we may offer bonuses, rewards, promotions, contests, Cashback and/or gifts ("Promotions"). These Promotions are governed by these General Bonus Terms ("General Bonus Terms")
When you claim a bonus on your deposit, they are linked to the corresponding bonus terms. Therefore, I can not understand why you call this a 'strange machination".
1.11 . You may not place bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 4 EUR.
2.6.7 The bet size on a game with a "Bonus Buy" or "Feature Buy" option counts as the total cost of the spin, not as the stake or value of the game round with which the feature or bonus is played. Example: Money Train with a bet of €1, the bonus buy is 80x (€80), so the bet size for this round would be €80.
etc.
What dubious restrictions? You have admitted yourself that you have not read the bonus terms . Even in any other casino you have to comply with the bonus terms
It is mentioned in the first lines...
https://www.vegadream.com/de/simple/general-bonus-terms
1.1. from time to time we may offer bonuses, rewards, promotions, contests, cashback and/or gifts ("Promotions"). These Promotions are governed by these General Bonus Terms ("General Bonus Terms"). Each specific Promotion also has its own customer terms and conditions outside of the General Bonus Terms. By participating in a Promotion and agreeing to receive bonuses offered by Vegadream Casino, you automatically agree to abide by our General Bonus Terms and Conditions
If you can't accept that, then you need to contact the arbitration board that we have already linked you to. At least I do not recognize any violation on the part of the casino...
Edit by Sabine: font color adjusted
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[solved] Vegadream and the strange machinations
Liked this post: Anonym
Was it a game that you can not play with bonus? There are in 95% of casinos no matter what license
Was it too high a bet and therefore a Maxbet violation? Is there in 90% of casinos regardless of the license
The bonus usually does not have to be explicitly mentioned in the terms and conditions because usually any kind of bonus is subject to the general bonus conditions regardless of whether this has additional requirements
So if you are accused of a violation of conditions has that in 99.9% of cases also its correctness in the other 0.1% of cases, the casino actually makes a mistake but this is far from being the rule and of all the things that some casinos take to delay or deny the payout, this argument is pretty much the one where the customer has simply made a mistake as described above
You can think of the Provider what you want but should you have actually violated the conditions they are here in the right even if it is not justified in my opinion to cancel all funds are unfortunately the rules and other casinos would have done so as well
Bonus conditions are currently mostly quite customer unfriendly therefore always read carefully or waive the bonus
If there is a violation, any contact with the arbitration board or MGA is only an unnecessary additional expense
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[solved] Vegadream and the strange machinations
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