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VegaDream Casino: [solved] Vegadream does not pay out since 01.01.22

Topic created on 19th Jan. 2022 | Page: 1 of 1 | Answers: 7 | Views: 3,146
Automatenschrott66
Moin in the round,
i have registered here to publicly announce my frustration. I have on 01.01.22 25€ deposited at Vegadream and won 900€. No Bonuses taken and has also been fun. Verified I was already longer, but apparently without the proof of address. Is not particularly well done, as you are contacted by mail and then upload the documents via a link. So far so good... on 04.01 then the casino reported that the proof of address is missing. No problem, directly submitted. Then radio silence and on determined 5 mails not answered... 3 days ago I finally once caught the live support and this told me that there is just an increased volume, but the Verification should be done soon. About 14 days?? In the meantime I'm not sure if this will work at all... since Vegadream is listed here, I hope that this post might speed up the whole thing a bit or that it will work at all
Best regards

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frapi07
Elite
It's pathetic when you don't get an answer to 3 emails. That is not a service. Anyway, I think you will get your money. Just have patience Best then not to Deposit more or even close the account. I would not let myself be treated like that.

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frapi07
Elite
If you have time, you can write to Caro. You can write to Caro by clicking on your profile picture in the upper right corner and then on Communicator. Then just type in Caro. Good luck!

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Caro
Expert
Have already written to him thank you frapi07

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Automatenschrott66
The Verification went after the friendly help of Caro then suddenly within a day. The payout is still not out, but I'll wait and see and am now more optimistic again

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Automatenschrott66
Sooo, payout was approved yesterday and the money was then also after 5 hours by bank transfer directly on my account. If only that would have worked so well from the beginning... Thanks again to Caro and all's well that ends well

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crenox
Rookie
Watch vegadream

Got an email with 200% for second Deposit as well as 100 free spins in the game razor shark, the 200% has been posted and the free spins have not.
After a good hour in live support, I was told that the offer is not available to me because I have already made more than two deposits (which is not true)

And that with the free spins for the previous deposits have all been credited 😅


Juicer



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Caro
Expert
After the user receives his payout, I will close the thread.

This thread was closed

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