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VegaDream Casino: [solved] Real money from 310€ down to 30€

Topic created on 07th Feb. 2023 | Page: 1 of 1 | Answers: 11 | Views: 1,335
phinphinthao

[solved] Real money from 310€ down to 30€

7th Feb. 2023, at 08:16 am CET#1
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Hello all,

2 weeks ago I deposited 300€ at Vegadream for an offer where I get free spins the next day. The 300€ I have converted and a total of 310€ paid out again. This 310€ has now been reduced to 30€, because it says that the money comes from the free spins, which is not the case. Does anyone have a Tip on how to get my money back?

Kind regards

This post has been translated automatically

gamble1
Icon

[solved] Real money from 310€ down to 30€

7th Feb. 2023, at 08:39 am CET#2
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phinphinthao wrote on 02/07/2023 at 08:16: Hello everyone,

i deposited 300€ at Vegadream 2 weeks ago for an offer where I get free spins the next day. I have converted the 300€ and paid out a total of 310€ again. This 310€ has now been reduced to 30€, because it says that the money comes from the free spins, which is not the case. Does anyone have a Tip on how to get my money back?

Kind regards

Did you use the free spins ?

This post has been translated automatically

roccoammo11
Expert

[solved] Real money from 310€ down to 30€

7th Feb. 2023, at 09:12 am CET#3
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gamble1 wrote on 07.02.2023 at 08:39:

Did you use the free spins ?

even if he has used them he must get more than 30€.schreib but times the nice and helpful Sabine here & ask her nice if she can help you

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Hanshanshans
Elite

[solved] Real money from 310€ down to 30€

7th Feb. 2023, at 09:34 am CET#4
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Gammix likes to mix up nodep and Deposit free spins. Already happened more often here, myself also already. Terms and conditions say max payout are 100 euros for free spins that are associated with a deposit.
Stay tuned, ask GJ for help. While annoying, but the 100 euros you should get.

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gamble1
Icon

[solved] Real money from 310€ down to 30€

7th Feb. 2023, at 10:29 am CET#5
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roccoammo11 wrote on 07.02.2023 at 09:12:

even if he has used it he must get more than 30€.schreib but times the nice and helpful Sabine here & ask her times very nice if she can help you

hmm right then probably again a verpennter Mitarbeitet

Sabine is not there write to someone else from the team @TE

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Caro
Expert

[solved] Real money from 310€ down to 30€

7th Feb. 2023, at 11:08 am CET#6
3 Likes

Liked this post: Anonym, Avatar von gamble1 gamble1, Avatar von phinphinthao phinphinthao
Hey phinphinthao, I sent you a message in the communicator

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phinphinthao

[solved] Real money from 310€ down to 30€

7th Feb. 2023, at 04:13 pm CET#7
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Hanshanshans wrote on 07.02.2023 at 09:34: Gammix likes to mix up Nodep and Deposit free spins. Already happened more often here, myself also already. AGB say max payout are 100 euros with free spins, which are associated with a deposit.
Stay tuned, ask GJ for help. While annoying, but the 100 euros you should get.

I know the AGB's of Vegadream, but with the amount it has only been my real money.

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phinphinthao

[solved] Real money from 310€ down to 30€

8th Feb. 2023, at 12:14 pm CET#8
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UPDATE: In the Live Chat it says that because I have played on 04.02. free spins my real money from 26.01. but which was not processed until that time also falls under the maxcashout of 30 €. The two things are completely independent of each other. In the terms and conditions or bonus conditions is also nothing of such a thing

This post has been translated automatically

Caro
Expert

[solved] Real money from 310€ down to 30€

8th Feb. 2023, at 12:49 pm CET#9
3 Likes

Liked this post: Anonym, Avatar von phinphinthao phinphinthao, Avatar von refucs refucs
The manager just told me that it has been corrected and the correct amount has been credited back to your player account. Please have a look, thanks

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BacardiFeeling
Amateur

[solved] Real money from 310€ down to 30€

8th Feb. 2023, at 12:57 pm CET#10
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I know that 200€ won and only 30€ paid out!
Find this a mess, and very annoying.

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phinphinthao

[solved] Real money from 310€ down to 30€

8th Feb. 2023, at 01:01 pm CET#11
1 Like

Liked this post: Anonym

Caro wrote on 08.02.2023 at 12:49 pm: The manager just told me that it has been corrected and the correct amount has been credited back to your player account. Please check it out, thanks

Money is back in the player account. Hope there are no problems with the payout Thanks a lot!

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Caro
Expert

[solved] Real money from 310€ down to 30€

8th Feb. 2023, at 01:18 pm CET#12
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Nobody has liked this post so far
After phinphinthao's problem is solved, I will close the thread.

Edit: The payout has also already been approved.

This thread was closed

This post has been translated automatically

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