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VegaDream Casino: [solved] Payout (1500€ + 250,94€) was canceled

Topic created on 04th May. 2024 | Page: 1 of 1 | Answers: 11 | Views: 1,085
Daywalker17

[solved] Payout (1500€ + 250,94€) was canceled

4th May. 2024, at 11:02 am CEST#1
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I first deposited €500 (without bonus) and requested a withdrawal when I reached €872.02. I then canceled the payout, continued playing and requested another payout at €966.23. I also canceled this again, continued playing and requested a payout of €1500. Here I also made bets of over €4, as it was always the original depositor of the €500 without bonus and therefore did not violate the bonus conditions. In the meantime, I made another depositor of €100 with a 20% bonus separately from the €500 without bonus. Here I had requested the payout at €233.61. This was canceled and requested again at €250.94. I was very careful not to mix the two sums and only ever made bets of up to €4 with the bonus amount, as I was aware of the bonus conditions.
Now I've only had the €100 deposited with the bonus credited back to me. Even if the casino were to find some comprehensible reason why the rejection of the payout should be correct. Shouldn't at least the amount of both depositors (€500+€100) remain in the account? As mentioned, I have always made sure that I never mix the two Deposit amounts. So while I was playing with the amount without bonus conditions, the amount with bonus conditions was requested for withdrawal and vice versa. It would be really good if someone could take a look at this 😊

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Julian
Elite

[solved] Payout (1500€ + 250,94€) was canceled

4th May. 2024, at 11:14 am CEST#2
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Hey Daywalker17

I'll contact you via Communicator

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gamble1
Icon

[solved] Payout (1500€ + 250,94€) was canceled

5th May. 2024, at 01:06 am CEST#3
1 Like

Liked this post: Avatar von Daywalker17 Daywalker17
Yes, but if you have really paid attention to it then it will probably be possible to clarify the group is just usually very quick to cancel and don't like to look too closely if it's not in their interests, but I think with a little help and forwarding your thread it will definitely be solved

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Nerko

[solved] Payout (1500€ + 250,94€) was canceled

6th May. 2024, at 03:06 pm CEST#4
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Hello everyone,

Maybe someone can help me with the Vegadream payout,
I requested a payout last week on Monday. Once 2000 and once 4000 euros. I have not received a concrete answer from support.
Last week the finance department was overloaded and today they just write me, if the money is not in the account in ten days, I should make account statement and so on.
I don't use a bonus and I have already paid out money once and the money was in my account within 3-4 days at the latest.

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Julian
Elite

[solved] Payout (1500€ + 250,94€) was canceled

6th May. 2024, at 03:15 pm CEST#5
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Nerko wrote on 06.05.2024 at 15:06: Hello everyone,

Maybe someone can help me with the Vegadream payout,
I requested a payout last week on Monday. Once 2000 and once 4000 euros. I have not received a concrete answer from support.
Last week the finance department was overloaded and today they just write me, if the money is not in the account in ten days, I should make account statement and so on.
I do not use a bonus. and I have already paid out money once and after 3-4 days at the latest the money was in my account.

Hello Nerko
I'll write to you via Communciator

This post has been translated automatically

gamble1
Icon

[solved] Payout (1500€ + 250,94€) was canceled

6th May. 2024, at 03:24 pm CEST#6
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Nerko wrote on 06.05.2024 at 15:06: Hello everyone,

Maybe someone can help me with the Vegadream payout,
I requested a payout last week on Monday. Once 2000 and once 4000 euros. I have not received a concrete answer from support.
Last week the finance department was overloaded and today they just write me, if the money is not in the account in ten days, I should make account statement and so on.
I don't use a bonus and I have paid out money before and the money was in my account within 3-4 days at the latest.

Does it sound more like it's stuck with the payment Provider when they come with statements, is it already marked as completed there?

This post has been translated automatically

Nerko

[solved] Payout (1500€ + 250,94€) was canceled

6th May. 2024, at 05:20 pm CEST#7
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gamble1 wrote on 06.05.2024 at 15:24:

Sounds more like it hangs at the payment Provider if they already come with bank statements is it already marked as completed there ?

Well, I have no problem at all with sending the bank statements, but the whole theater takes too long for me, and then the question remains whether it will be transferred afterwards. I've actually always been happy with the payouts, they've always been super fast. until now😂

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gamble1
Icon

[solved] Payout (1500€ + 250,94€) was canceled

6th May. 2024, at 05:25 pm CEST#8
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Nerko wrote on 06.05.2024 at 17:20:

Well, I have no problem at all with sending the account statements but the whole theater, takes too long for me, and then the question remains whether it will be transferred afterwards. I was actually always satisfied with the payout, they were always super fast. until now😂

Yes, I believe you, but the first thing is to know where it hangs

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Nerko

[solved] Payout (1500€ + 250,94€) was canceled

6th May. 2024, at 08:05 pm CEST#9
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Hello everyone, A little update, I have just received money😃 It will probably be because The Julian has put in the work. thank you very much again

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MisterL
Expert

[solved] Payout (1500€ + 250,94€) was canceled

6th May. 2024, at 08:54 pm CEST#10
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won too much that's why

This post has been translated automatically

Daywalker17

[solved] Payout (1500€ + 250,94€) was canceled

7th May. 2024, at 08:44 pm CEST#11
1 Like

Liked this post: Avatar von gamble1 gamble1

gamble1 wrote on 05.05.2024 at 01:06: Yes but if you really paid attention to it then it will probably be to clarify the group is just usually very quick to cancel and don't like to look too closely if it's not in their interests but I think with a little help and forwarding your thread it will definitely be solved

This is how it looks, was forwarded to the manager at Vegadream and the amount was credited back to me 🤗

This post has been translated automatically

Julian
Elite

[solved] Payout (1500€ + 250,94€) was canceled

29th May. 2024, at 12:08 pm CEST#12
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Since the thread author has received his money and the problem has been solved, I will close the thread.

This thread has been closed

This post has been translated automatically

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